Customer Service Truck Driver
Resume:
Vernon Franklin
Greensburg. PA 15601
***********@*****.***
OBJECTIVE
To combine previous customer-centered and entrepreneurial skills with technical knowledge to a
computer networking, technical support position
EDUCATION
Westmoreland County Community College; Youngwood, PA
A.A.S.: Computer Technology, Telecommunications
Graduation: May 9, 2013
INTERNSHIP
Westmoreland County Courthouse; Greensburg, PA (Summer 2013)
(Contributed to the installment of new $375,000 Data Center)
• Configured, installed routers and switches, tested, verified results, documented inventory in
spreadsheet
• Fiber Optics (Splicing), Cat 5e cabling (pulled, terminated wiring to patch-panel, labeled ports),
tested, verified results
• Constructed new video monitors; installed into hardened case for Attorneys, DA’s, and inmates
for communication via teleconference; tested, verified results, documented inventory in
spreadsheet
• Installed, tested video monitors inside judges courtrooms for trials
• Used a variety hand tools( installed, repaired) time clocks, in addition to various other
instrumental devices within county system wherever needed
• Self motivated, handled critical customer issues in crisis situations, team player, mission oriented
PROFESSIONAL EXPERIENCE
Big Daddy’s Southern Cooking; Greensburg, PA – 02/09-present
Self Employed/In Home Business
• Provided home cooked dinners for delivery or pickup for 10-15 customers
• Maintained Federal and State sanitary conditions along with required building code status
• Prepped, inventoried, budgeted
• Maintained high quality customer service
Spherion Staffing Services; Greensburg, PA – 10/13 – 12/13
Digital Print Operator/Inventory Specialist
• Used printing machines and software to effectively create materials per client request
• Created various deadline schedules to reflect numerous printing projects going on at the same
time
• Performed daily/weekly/monthly maintenance on equipment using multiple troubleshooting
techniques
• Ensured that all products met specifications to customer’s satisfaction
Collaborated with shipping department and ensured flow of all shipments and managed all
•
inventory products
• Prepared reports for my supervisor related to inventory balance sheets that were matched to
computer records
ADDITIONAL EXPERIENCE (Continued)
Westmoreland County Community College; Youngwood, PA - 08/12-08/13
IT Help Desk Specialist
• Responsible for Tier 1 Technical support
• Identified, researched, and resolved telephone calls, faxes, emails technical support,
transmissions, personal requests for technical support, Microsoft Office (Word, Excel, Access)
Outlook, Active Directory skills
• Configured and installed Access Points; tested, verified results, documented inventory in
spreadsheet
• Performed repair service on copier equipment
• Maintained records for management reports and inventories of supplies needed
• Resolved all issues in a timely manner to customers’ satisfaction
• Fiber Optics, Cat 5e cabling (pulled, installed, terminated wiring to patch-panel,), labeled ports
tested, verified results
• Maintained high quality customer service
Swift Transportation; Jonestown, PA – 01/08-11/08
Tractor Trailer/Truck Driver
• Secured delivery of highly valuable time sensitive freight nationwide
• Adhered to state and federal regulations
• Maintained safety log and all relevant paperwork
• Ensured regularly scheduled maintenance of vehicles
• Maintained high quality customer service
Just 4 You Auto Mart; Greensburg, PA – 02/05-12/07
Tow Truck Driver
• Navigated to site for pickup of vehicle
• Made contact with customer in professional manner
• Retrieved and secured vehicle(s) on bed of tow truck safely
• Completed all required paperwork
• Maintained high quality customer service
Lanier Parking Solutions; Atlanta, GA – 03/03-01/05
Parking Garage Attendant/Manager
• Parked and retrieved vehicles for customers in parking lots and garages, greeted customers,
calculated parking charges and collected fees from customers; Cashiered
• Kept parking areas clean and orderly and ensured that space was maximized
• Maintained high quality customer service
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