Customer Service Sales

Carmina Ussery

[pic]***** Rosehip Lane

Pflugerville, Texas 78660

Cell phone: 661-***-****

I am skilled, qualified, and ready to work. I love to learn and if I am

given the opportunity, I will demonstrate how valuable I can be, and prove

to be the best fit for your team.

Personal Skills

. Bilingual (English/Spanish)

. 5 years of register experience and handling money

. 6 years of customer service and retail

. Fast learner

. Notary Public

. Great ability to multitask

. Strong problem solving abilities

. Type 45 wpm

. Reliable and hard working within a team or alone

. Great team player

. Extremely organized

. Takes pride in work

. Can handle working in a fast passed environment

. Computer proficient

Experience

Bank of America

Teller/ Sales and Service Specialist November 2011- January 2014

As a teller, duties included handling large sums of cash, assisting

customers with deposits, withdrawals, commercial change orders and

deposits, and other basic account needs. Sales and referral goals were also

required to meet daily and quarterly. After one year and six months I was

promoted to a Sales and Service Specialist. As an SSS duties included

assisting customers with any account needs such as account trouble, fraud,

credit cards, opening and closing accounts, CD withdrawals, and notary

services. Lobby leading was also an important role which included close

observation to everyone who walked in the bank, checking customers in and

directing them to the right person or department, introducing customers to

the personal bankers, welcoming customers, and maintaining a conversation

and interacting with customers. Aside from customer service, tasks

included ATM sole custodian, correcting teller errors, ordering teller and

banker supplies, and main vault back up key holder, answer inbound calls.

RadioShack

Sales Associate March 2010-May 2011

Duties included customer service, checkouts, planogram updates, training

when needed. Made daily deposits to the bank as needed. Experience handling

customers' confidential information such as social security numbers, phones

numbers, addresses, etc.

Kmart

Sales Associate January 2008-March 2010

Designated department was health and beauty and later promoted to part-time

department lead for toys. Duties consisted of maintaining and organizing

the department. Assisted customers with items they needed and also worked

the register. In addition, I also worked for the 605 processing center.

El Sinaloense Towing

Dispatcher January 2006- January 2010

Answer inbound phone calls for emergency roadside assistance, assist

customers with pricing inquiries, dispatch tow truck driver to the location

customers requested, make sure invoices are correct and completed, assist

with car insurance verification, performed some bookkeeping and

administrative assistance.

Education

Bakersfield Community College Bakersfield CA 2008-

2010

Requirements for a transferring student

Ridgeview High School Bakersfield CA 2008 Graduate

General Education (High School Diploma)

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