Customer Service Human Resources

A LICIA C ARRASCO

Holland, MI 616-***-**** ******@**********.***

R ESULTS-DRIVEN, MULTI-CULTURAL HUMAN RESOURCES PROFESSIONAL with knowledge and

experience in multi-site operations spanning across food manufacturing, residential and commercial

waste, and recycling plants. Combining strategic insight and partnership, business acumen, and

consultative skills in order to contribute to organizational growth and profitability.

SKILLS AND ABILITIES

• •

Ability to lead self and others toward a directed Proven to interact well with people of all

goal disciplines and backgrounds

• •

Excellent Oral and Written Communication Integrity

Skills • Ability to exercise judgment by reaching

• Common sense decisions through logic not emotion

• •

Detail Oriented Leadership-driven

• •

Accurate and timely Bilingual Spanish/English

•

PROFESSIONAL EXPERIENCE

H R Team Leader, Manufacturing – [Retail Industry] Grandville, MI

Meijer Corporate 04/2013 to Present

Responsibilities

Supporting 5 Manufacturing Facilities and 2 Distribution Centers in Michigan and Indiana with

•

over 800 team members and union and non-union environments.

Lead Meijer’s Supply Chain Manufacturing initiative to hire persons with disabilities across 7

•

assigned sites by identifying community partners, provide training to leadership, identifying

positions, and partnering with plants to recruit qualified candidates.

Conduct peer reviews and roundtable meetings for all manufacturing sites both union and non-

•

union; assist Corporate Team and Labor Relations with Union Avoidance Training for

Michigan and Indiana Issue-Free sites.

Conduct talent review meetings up to director level roles; facilitate career path planning

•

discussions with the management team; Conduct Talent Management System training,

Succession Planning and Mid-Year goal planning.

Partner with leaders and compensation to develop sustainable positions that support the

•

growth plan for Meijer Manufacturing.

Assist in the recruitment of skilled-trade and salary level positions; Identify and partner with

•

staffing agencies to ensure alignment and accountability for temp to hire placements.

Handle employee relations matters including investigations, corrective action, employee

•

complaints, performance accountability point system corrections and application, career

counseling; attend grievance meetings.

Ensure legislative compliance in such areas as I-9's, poster compliance, minors, wage and hour,

•

for cause substance abuse testing, and annual audits; ensuring implementation and monitoring

compliance of existing company policies and programs such as postings, orientation, retention,

exit interviews and revisions to handbooks and orientation materials

H uman Resource Manager – [Recycling Industry] Holland, MI

Chef Container, LLC and Westshore Recycling 08/2012 to 4/2013

Responsibilities

• Plan and manage recruitment and selection of staff for two sister companies.

• Plan and conduct new employee orientation to increase engagement and reduce turnover

• Identify and manage training and development needs for employees by designing a buddy

system for all new hires

• Develop and implement human resources policies and procedures

• Administer HR policies and procedures

• Administer compensation and benefits

• Ensure compensation and benefits are in line with company policies and legislation

• Implement and monitor performance management system

• Handle employee complaints and disputes

• Administer employee discipline processes

• Conduct exit interviews

• Review and update employee rules and regulations

• Coordinate employee safety, welfare and wellness

• Head community outreach events and programs

HR Generalist Assistant – [Retail Industry] Grand Rapids, MI

Meijer Corporate 02/2012 to 08/2012

Responsibilities

• A ssist in performance improvement and employee relations with dissemination of

forms, logging cases, gathering background and supporting documentation, scheduling

of meetings and providing corporate kit reviews.

• P artnering with TDOC to prepare pre/post documents and forms for talent review

and maintaining log of cross-functional moves.

• W ork with Talent Acquisition assistant/scheduler to coordinate interview panel and

ensure the interview panel has interview guides and any supplemental

materials/documents.

• P artner with Talent Acquisition to coordinate onboarding schedule and new hire tasks.

• D evelop and maintain HR Generalist portal site.

• M aintain HR toolkit.

• M aintain department logs: generalist scorecard, mentor lists, goals & objectives, case

management, management committee topics, board topics, budget worksheets, and

performance review worksheets.

• A ssist with new leader transitions/onboarding in the scheduling of meetings,

preparation of materials, and any follow up work.

• P ull and assemble data for Metrics reports, Succession Planning reports, PAR

Scores/Mid-year Review reports, and administration and trending of turnover data.

• F acilitate employee workshops and lunch and learns

• C onduct exit interviews

• A ssist in the coordination of community outreach efforts

Louis Padnos Iron and Metal Company – [Recycling Company] Holland/Grand Rapids, MI

Administrative Generalist (Executive Level), 11/2007 to 02/2012

Responsibilities:

• Manage projects related to the administrative services team through coordinated meetings,

research, and project requests to upper management

• Process all vendor payments and generate customer invoices in an accurate and timely matter

for the Secondary Fibers division on all brokered accounts and plant loads.

• Customer and Vendor contact for all brokered loads, responsible for maintaining strong

relationships through excellent customer service.

• Generate weekly, monthly and quarterly reports for the account executives within the

department.

• Maintain monthly rental charges, Rpull cost verifications, and freight bills.

•.

• Assist with board meeting preparations, phone coverage, mail, company newsletters, and other

duties as assigned while maintaining confidentiality.

• Manage and mentor 2 administrative interns per year

Achievements:

• Coordinator of the Company-Wide United Way campaign committee. Responsible for

managing the annual drive through incentives, activities, presentations, and prizes. The driving

force in the increase of participation through team motivation, resulting in a 24% increase of

contribution from the prior year. This success led Padnos to become the recipient of the G.W.

Haworth Strength of Community Award from the United Way of Ottawa County.

• Hand selected as a member of the 2010-2011 Padnos Mentor/Mentee Program

• Recipient of the 2011 Team of Champions Award

• 7 Continuous Improvement ideas implemented including one idea that led to a total cost

savings of over $6,000 per year

Additional Staffing and Recruiting positions in early career

EDUCATION

DAVENPORT UNIVERSITY- Grand Rapids, MI

MBA, Human Resource Management – 2013-2015 (Expected)

CORNERSTONE UNIVERSITY – Grand Rapids, MI

Bachelor of Science in Management – May 2012

Associate of Science in Business Studies- May 2007

AFFILIATIONS

Friends of CASA of Ottawa County Board Member- President 2010-2012

Member of the Greater Ottawa County United Way Volunteer Advisory Committee 2010-2012

Greater Ottawa County United Way Community Investment Panel Volunteer 2010-2012

Contributing Member of the Holland Young Professionals 2011-2012

TECHNOLOGY SUMMARY

Word Excel PowerPoint Windows Outlook SharePoint Peoplesoft Taleo Visio

Recommendations

C hef Container/Westshore Recycling

“In a diverse world, our company’s require extraordinary people on the leadership team to make every day decisions and

guide the direction of our corporate vision in a positive and productive fashion.”

If you believe in that statement, then I recommend you believe in and trust Alicia Carrasco. She will constantly move

forward the company’s goals while trying new and inventive tactics to achieve results.

During the time Alicia was on our team, she contributed in a total retrofit of our production staff at a critical time of

transition in our company. During those months together, I found many words to describe her which include –

structured, disciplined, motivated, determined, organized, bi-lingual, and open to criticism and praise.

Alicia is a rare find in today’s world – constantly striving to improve her-self, the organizations and projects she is

involved in. Matt Biolette, Recycling, Waste & Sustainability Analyst

F riends of CASA, Ottawa County

“Working with Alicia on the Board of Friends of CASA has been extremely rewarding. She has been crucial in launching

marketing strategies for Friends of CASA along with continuing to establish important partnerships here in Ottawa

County. She has a great compassion for, and is tireless in, advocating for the well-being of Ottawa County Foster

Children. She is forward thinking and has played a major part in the success and growth of Friends of CASA, Ottawa

County.” Rick Mannes Founder, Friends of CASA, Ottawa County

L ouis Padnos Iron & Metal Company

“Alicia strikes an ideal balance between professionalism and friendliness. She always appears and acts like a refined

professional, yet she's approachable, outgoing and social, and always smiling. She really shows her passion for others in

her work with the United Way and other nonprofits. Alicia is genuine, dedicated, and hardworking, and I enjoy working

with her.” January 11, 2012- Chad Warner, Information Technology Support Specialist, Louis Padnos Iron & Metal Company

S pecialized Staffing Solutions

“While working with Alicia at Specialized Staffing Solutions, I found her to be an asset to the company. She was

dependable, efficient, and an all-around hard worker. She performed her duties with the highest degree of professionalism

and set a standard for her co-workers to follow.” August 14, 2011- Angela Glowacki, Account Manager, Specialized Staffing

Solutions

Contact this candidate