Project Manager Management
Resume:
Della Horne
PO Box *****
Raleigh NC *****
acci21@r.postjobfree.com
SUMMARY
Proven record in operations and project management with over 10 year’s experience. Debug and
track defects for enterprise wide software, combined with other aspects of the SDLC
methodology, while taking ownership of projects and assigned tasks. I possess strong attention
to detail, critical thinker/problem solver and an articulate communicator. Team oriented with a
keen sense of urgency and efficiency.
PROFESSIONAL EXPERIENCE
04/2013 – Present Credit Suisse, RTP, NC
Business Systems Analyst
• Work with Oracle, Sybase, SQL engineers, to migrate the Database of Databases EDOM
to the firm’s CMDB HP Asset Manager
• Understanding of cost charging back to various lines of business and the deprecation of
applications/resources
• Responsible for identifying the stakeholders for upstream and downstream interfaces
• Clarify, identify, and track requirements and issues, remove barriers, resolve minor
project issues and escalate to immediate manager where required
• Gather, analyze and document business requirements from stakeholders
• Develop quality assurance user acceptance test plans to validate the install configuration and
operation against detailed technical specifications, and review test results
• Plan for system cutover including system migration, ITS and end user staff training, operational
support planning, and other tasks and activities required to move an application system from the
test environment into the production environment for go live
• Work projects through to completion while keeping project team members, stakeholders, vendors
and ITS management informed of issues and overall status
• Develop and maintain relationships with vendors and applying a vendor product or service to a
business problem
• Participate in planning, design, or implementation activities under the direction of project
managers while completing tasks in the prescribed time and reporting status or issues to project
managers
• Prepare system test plans that describe test cases, test data, pass-fail criteria for go-live, expected
results, and how testing will be performed
• Assist in creating a training plan showing training approach, curriculum, users and/or or other
technical staff to be trained, schedule, and training materials
04/2008 – 04/2013 Blue Cross Blue Shield of NC, Durham NC
Business Systems Analyst II /Project Manager
• Handled functions related to managing the day-to-day execution of projects. Provided
subject matter expertise to define and validate requirements, business functional design,
and technical design for business issues, Plainview and Quickbase
• Translated plans/policies into specific goals, tactics, action plans and deliverables
• Experience with Enterprise Change Management Systems Plans, prepared and
effectively facilitated meetings and presentations
• Provided regular and formal communication to senior management regarding status of
projects in pipeline
• Liaison between application developers, business partners, directors, upper level
management and vice president
• Knowledge of data warehouse, data mining and data marts
• Applied all aspects of program/project management: resource planning, work
breakdown, risk/issue management, financial management, implementation planning,
testing, training/communication, etc
• Demonstrated understanding of waterfall, and agile methodologies & tools.
Experienced in leading small and large projects in the following areas: application
development, infrastructure and system enhancement projects.
• Demonstrated strong analytical, problem solving, quality management, and
organizational skills
• Worked directly with directors, programmers, managers and software vendors to
address business issues
• Performed hardware and software upgrades, security changes, and architectural
enhancements; configured, tested, implemented, rollout and provided business sign-off
on IT projects
• Developed system support processes, coordinated daily to resolve production support
issues, including application failures and user errors; documented, tracked and reported
all system support activities
• Configured and maintained moderately critical system tables and data elements across
multiple system environments; analyzed, developed and implemented configuration
changes to improve system performance and user efficiency; monitored configuration for
accuracy and compliance to change control processes
• Coordinated and developed test plans, served as point of contact for business testing
activities, ensured testing appropriateness to meet business requirements, documented
test plans and scenarios, executed test plans
• Verified test results for accuracy, relevance and completeness; provide final signoff
and/or make recommendations to the business owner on User Acceptance Test results;
maintain requirements traceability of test plans and results
• Served as subject matter expert for operational systems, develop applicable business
processes, act as Business Lead to devise, test and implement resolutions
• Conducted data analysis and provide feedback forecasting, planning and management
of inventories, resources and other operational activities
• Performed analysis to identify, define, analyze, and develop solutions to production
systems/procedural problems
• Experience supporting applications that leverage single sign on/integrated sign on with
Active Directory
01/2007 – 07/2007 BMW Manufacturing Company, Spartanburg, SC
IT Application and Software Infrastructure/Project Manager- Graduate Intern
•Developed business relationships and integrate activities with other IT departments to
ensure successful implementation and support project efforts
• Advance knowledge of SAP’s configuration concept and project methodology
•Knowledge of SQL databases
•Project manager responsible for planning and creating a master project plan
•Budgeting and forecasting for CAX, Unix, AIX, Catia, Z-Pro, F-S Celsius, Microstation,
ProPlanner, TriCad, LIDS, Windows, XP, Malaga, Robcad, and Fabrikplanung Systems
•Estimated development efforts as an input for pre-project activities and project planning
•Monitored and reported to management the status of project efforts,
anticipated/identifed issues that inhibit the attainment of project goals and implemented
corrective actions
•Provided support and general direction for plant including budgeting/forecasting,
financial results, operations, internal controls and lean manufacturing initiatives,
procurement
•Followed the optimal project management methodologies and ensured key components
such as risk, cost, value, and effort are effectively managed.
•Used formal IT Project Management toolset to plan, track, and report technology
projects
•Applied proven communication skills, problem-solving skills, and knowledge of best
practices to guide teams on issues related to IT application planning, design and build
•Manages most complex systems process analysis, design, and simulation.
•Maintain the highest level of understanding of the organization's business systems and
industry requirements. •Create process change by integrating new processes with existing
ones and communicating these changes to impacted Business Systems teams
•Recommend and facilitate quality improvement efforts. May lead re- engineering team
and act as project manager in some cases.
•Manages and assume accountability for the functional design, build, integrity, security
and scalability of the systems in area of responsibility as agreed with all relevant business
partners
•Managed the development and deployment, rollout and escalation of IT Service
Management and Application Operations of medium to large projects, applications,
systems software, and/or enhancements to ensuring that development projects meet
business requirements and goals
•Fulfilled end-user requirements, identified and resolved system issues
•Researched as well as coordinated feasibility studies and made recommendations on
software products and services in support of improving business processes and cost
savings
•Ensured the use of effective IT governance procedures to provide high quality IT
products and processes, including change management, problem management, incident
management and SDLC
03/2003 – 01/2007 Wachovia Mortgage, Charlotte, N C
Business Systems Analyst
•Gather review and analyzed business requirements for testing phase of mortgage
origination system (LOS) implementation
•Created, tested and distributed system updates
•Provided system-level support of multi-user operating systems, hardware and software
tools, including configuration, installation, maintenance, and support of these systems
•Created/distributed documentation, maintained LO/AE table, security administrator
•Researched and documented detailed transaction composition and structure for system
testing
•Primary liaison between IT and the business area throughout all phases of the project
•Reviewed and develop documentation (test scripts, procedural guidelines, project
plans,etc)
•Planned and coordinated tasks and activites across SDLC
•Developed work components and tools for inter-department training including Business
Process Engineering
•Developed business, functional and technical requirements
•Hardware and software installation as well as virtual support
•User Acceptance Testing of applications including data flow and organization
•Member of deployment team providing field support and issue resolution for new
mortgage systems- LOS and LPS
• Proactively and intuitively reported and resolved major and minor issues
•Coordinated problem resolution efforts with the programming support staff, client
support staff, developers, legal department, technical writers and procedural team
•Maintained awareness of state specific changes, procedural changes, software functions
and enhancements, customer issues
•Maintained software/technical issues, testing issues, training issues, etc. within the
software applications and the department as well as effectively communicate pertinent
information to teammates
•60 to 90% overnight travel for projects, customer visits, seminars and conferences
EDUCATION
08/08 – 08/13 Pfeiffer University,
Master of Business Administration/Master of Science in Leadership and Organizational Change
01/06- 05/08 Mercy College, New York, NY
Master of Science in Banking with a Real Estate Concentration
08/93- 06/99 East Carolina University, Greenville, NC
Bachelor of Science Degree Computer Information Systems
PROFESSIONAL SKILLS
User Acceptance Testing, Test Director, Release Coordinator, Systems Project Implementation,
HPQC, Quality Center, System Evaluation, Systems Support, SAP knowledge, Web and
Ecommerce environments, Business Intelligence, IMPACT Support, Loan Origination Support,
Loan Prospect Support, Security Administrator, Deployment, Visual Basic Programming,
Peachtree Accounting, Microsoft Works, Top Producer, HTML, Cold Fusion, 3-D Website
Builder, Web Page, Planview, Quickbase, Development, MLS, MPOS, Uniform, Visual Basic
Programming, LOS Conversion, LPS Implementation, Excel, Word, PowerPoint, HTML, 3-D
Website Builder, Hardware and Software Troubleshooting, File Transmission, Power Lender,
Polaris, XMS, Helus, Rightfax, Clas, Lendscape, Insite,Tenrox, PCR, FEP Direct, Blue Web,
Blue E, IMS, Staffing/Timeline Creation, Manage Budgets, Strong Communication and
Interpersonal skills, Test Director, Test Script Writing, Filenet, Migration, Edom, Database,
HPAM, Visio, MS Office, MS Project, Compliance, Documentation, Support Sales Initiatives,
Change Management, Citrix, ACLS Conversion and Support,Gather Business
Requirements/JAD sessions, Maintenance, Problem Management, Database Automation,
Experience with full life cycle implementations, Gap Analysis, Exceptional attention to detail,
Analytical thinker with creative problem solving skills, Open to travel, Strong discipline in
meeting deadlines.
Contact this candidate