Sales Customer Service

Melissa J. Werner

***** *** **.

St. Clair Shores, MI. 48082

586-***-****

Employment: Andersons Installations, Inc - Sterling Heights

*//** - */** ********: ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE REP

Responsibilities:

DOOR DEPARTMENT

. Scheduled measures and installs on a daily basis for

Metro Detroit area, including up north areas

. Closed out all completed work in database and sent to

Home Depot

. Ensured complete customer satisfaction for all door

installs

. Updated all reports

. Collected final installer invoices for weekly

billings

. Maintained working relationships with 16 assigned

Home Depot stores

BATHROOM/KITCHEN DEPARTMENT

. Coordinated sold bathroom jobs from start to finish

. Calculated designers commission payouts

. Scheduled contractors, plumbers, and electricians

when needed on site during bathroom remodels

. Processed customer payments in Home Depot database

. Updated profit report and bathroom department

spreadsheets

. Ensure all materials are ordered and received to

schedule bathroom remodels

. Compiled work orders for each contractor

. Approved and review contractors invoices are accurate

for proper payment

. Scheduled rough and final plumbing inspections

. Updated and communicated with customers timelines for

their bathroom remodel to ensure 100% customer

satisfaction

. Scheduled kitchen measurements for potential kitchen

remodels

. Downloaded kitchen measurements and pictures to

provide to Home Depot for potential kitchen remodels

Eagle Television Sales - Troy, MI

6/10-3/11 POSITION: SALES ASSISTANT

Responsibilities:

. Maintained sales agreements between the advertising

agencies and television stations.

. Received orders and transmitted to stations

. Handled order revisions, cancellations, and preempted

spots

. Worked diligently as a team with sales reps,

agencies, and TV stations

. Reviewed and resolved discrepancies with agency to

confirm why and if a commercial spot aired late,

early, or didn't air at all

Independent Medical Networks - Berkley, MI

12/08 - 3/10 POSITION: EXECUTIVE ASSISTANT

Responsibilities:

. Compiled and prepared monthly and bi-monthly

statistical reports for clients

. Prepared and posted client invoices

. Balanced monthly invoice log

. Submitted data on client medical websites to check

for paid Medicaid claims

. Assisted legal Medicaid patient advocate

. Answered all incoming calls

. Retrieved confidential U of M medical documents for

Medicaid cases

Guilford Mills, Inc. - Madison Hts, MI

3/06 - 11/08 POSITION: SALES ASSISTANT / ACCOUNT REP

Responsibilities:

. Processed request for quotes for current and

potential customers

. Entered and placed orders for customers

. Assisted and prepared pricing on request for quotes

. Followed and tracked open customer orders to ensure

on time delivery

. Sent requested quotes to customers once pricing has

been determined

. Updated and logged open order spreadsheet daily for

sales reps

. Assisted customers with any concerns or questions

. Processed customer contract summaries for products

that are going to be launched in production for new

vehicles

Accomplishments:

. Took on full responsibility of account manager for

local customer

9/02 - 6/03 Viviano Flower Shop - St. Clair Shores, MI

POSITION: EXECUTIVE ASSISTANT

Responsibilities:

. Compiled and typed weekly and monthly statistical

reports

. Maintained appointments and calendar for President

. Prepared and distributed memorandums outlining

administrative procedures and policies

. Maintained office supply inventory

. Updated and maintained Viviano web page

. Assisted sales staff by taking incoming calls and

orders

. Met weekly with reps to ensure proper ad was being

published in magazines, weekly newspapers, and TV

commercials

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