Customer Service, Data Entry, Supervisor skills, MS Office proficient

Stephanie Concepcion

Cell: 914-***-****

Email: *************@*****.***

Experienced individual looking for a position where I can use my

administrative and customer service skills,

& contribute to the success of a company while

Working with motivated and dedicated individuals like myself.

Experience

Front Desk Agent

Doral Arrowwood Hotel

Current Job

. Verify customers' credit, and establish how the customer will pay for

the accommodation.

. Compute bills, collect payments, and make change for guests.

. Perform simple bookkeeping activities, such as balancing cash

accounts.

. Review accounts and charges with guests during the check-out process.

. Handle guest concerns

. Operate a multiple phone line

. Provide excellent customer service

. Provide information to guests about their conference groups

Teller

TD Bank

December 2010 - November 2011

. Perform specialized tasks such as preparing cashier's checks, personal

money orders, issuing traveler's checks and exchanging foreign

currency

. Perform services for customers such as ordering bank cards and checks

. Receive and verify loan payments, mortgage payments and utility bill

payments

. Record all transactions promptly, accurately and in compliance with

bank procedures

. Balance currency, cash and checks in cash drawer at end of each shift

. Attempt to resolve issues and problems with customer's accounts

. Initiate and open new accounts

. Explain, advise on and promote bank products and services to customers

Supervisor

Hard Rock Hotel and Casino

May 2007 - October 2010

Responsibilities:

. Keep Track of upcoming banquets and make sure they were set up

as well as making sure we had representatives to go work the

events

. Make sure that each location was properly staffed during shift

. Give meetings to the representatives to make sure they are

aware of any events or promotions that are going on throughout

the day.

. Initiate Players Club membership through accurate and timely

data entry

. Record and report database information to management, may

assist in updating database files

. Provide the highest level of ongoing customer service

. Provide and implement solutions to guest concerns and/or

problems within guidelines as established by management

. Oversee and/or participate in meeting busses, distributing

gifts and giveaways, running internal and external promotions.

. Resolve customer or employee complaints in a timely manner.

. Interview, hire, and train workers.

. Evaluate workers performance and prepare yearly performance

evaluations.

. Work together with other departments to provide the best

experience for the customers.

Education

Plantation High School Monroe College

Plantation, Florida Business Administration

Bronx, NY

SKILLS

. Computer and Internet literate

. Able to type 45 WPM

. Ability to read, write, and speak Spanish and English fluently

. Knowledge of MS Office (Word, Excel, PowerPoint, Outlook, Access)

. Over 8 years of customer service experience

References

Rosanna Perez 2. John Stylianou 3. Normand Collazo

Loan Processor Bank Manager Mortgage Loan Processor

914-***-**** 914-***-**** 203-***-****

Professional Professional Personal

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