Customer Service Administrative Assistant

MARIA SCARTOZZI

Experienced Bilingual Receptionist/Administrative Assistant

● Boynton Beach, FL● 33436 ● 561-***-****● *************@*****.***

OBJECTIVE

At this time I'm looking for a Bilingual Receptionist/Customer Service position with room to grow within

a company.

QUALIFICATION SUMMARY

I am an administrative support professional with experience working in a fast paced environment that

demands strong organizational as well as interpersonal skills. I am a trustworthy, ethical and discreet, with

a commitment to superior customer service. I am confident and poised in interactions with individuals of

all levels. Capabilities include:

● Scheduling appointments

●Answering multi-line telephone, taking messages

●Receiving incoming mail

●Making travel arrangements

●Typing: 45 wpm.

●Bilingual: fluent in both the English and Spanish language

●Filing and data entry

●Proficiency with Microsoft office suite

WORK EXPERIENCE

Administrator/office Manager/Bookkeeper Mari’s Hair Salon

06/2009-12/2013

This position has provided me with a variety of tasks, including being in charge of the

Bookkeeping aspect of the business: AP/AR, Payroll, daily deposit, invoices and statements. I

answered three phone lines, took messages, and made appointments, made sure all clients were

taken care of and felt welcomed and comfortable at the salon. Bi-weekly collection calls,

inventory as well as reports.

Respiratory care Internship

08/2006 - 05/2009 JFK Medical Center, Atlantis, Florida

Internship at JFK - Pulmonary Department. Responsibilities included: nebulizer treatments,

bronchial hygiene therapy, suctioning, etc. On May of 2006, I was moved to the Medical ICU at

said Hospital; Training with mechanical ventilation, and also assisted in code blue situations.

Head of Translation Department for Corporate Law Firm

10/1997 – 06/2001 Travieso, Evans, Hughes Law Firm, Caracas, Venezuela

I was hired as a Receptionist and was in charge of a multi phone line, mail, packages, greeting

clients, and making sure the reception ran smoothly, after 3 years I was promoted to the legal

translations department where I was in charge of translating documents English-Spanish, and

Spanish-English. These documents included: Powers of Attorney, Affidavits, Minutes of Board

of Directors Meetings, and any and all contracts. I also oversaw and proofread all of the

translations made by the rest of the Translation Department. I was an executive secretary for two

of the partners in the firm and handled their every need with regards to all aspects of the

business, travel arrangements, conference calls. In 2001 I resigned from my position in order to

come to the United States to continue my education.

EDUCATION

Dates Attended School Degree Location

8/1993-8/1995 Berlitz School Public Translator Caracas, Venezuela

8/2003-5/2007 PBCC AS/Respiratory Therapy Palm Beach Gardens, FL

REFERENCES

Reference Name Maria Alvarez - 954-***-****

Reference Company Mari’s Hair Salon

Reference Title Owner of Hair Salon

Reference Name Carmen Ayala - 786-***-****

Reference Company Travieso, Evans, Hughes Law Firm

Reference Title Head of Legal Translations in Miami, Florida

Reference Name Stephanie Harwood-Parlamento -561-***-****

Reference Company Palm Beach State College

Reference Title Clinical Supervisor at JFK Medical

ADDITIONAL INFO

I am a very motivated, hard-working individual, who always gives 100% in whatever task I

involve myself with.

I am fluent in the Spanish language. I have a very positive, outgoing personality. I have strong

organizational skills which I think are vital for any job. I enjoy being a team player, I’m a fast

learner, and I certainly look forward to becoming a great asset to any company.

I feel that my years in both the corporate, as well as the healthcare fields have prepared me to be

able to perform my duties under pressure with grace and efficiency, and at the end of the day I

get the job done.

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