Human Resources Manager

La’Trise D. Smith, MA.E.D, SPHR

***** *******

Macomb Township, MI 48044

586-***-**** cell

*********@*****.***

Professional Summary:

Human Resources Professional with over 15-years of, human resource generalist, leadership, training and development, analytical, relationship building and interpersonal skills and experience.

Experience & Qualifications

November 2012-Present

MedSynergies, Inc., Southfield, MI

Human Resources Business Partner for Detroit Medical Center Account: November 2012- Present,

Overview of Company and role: I’m responsible for two markets; Detroit Medical Center, Detroit, MI and Weiss and McNeil physician offices, Chicago, IL. MedSynergies’ mission is to improve the delivery of health care in the communities our clients serve. We provide the strategy and services necessary to enable hospital organizations and physician practices to focus on providing quality care. We help our clients

respond to those changes by aligning their operations and delivering solutions such as revenue cycle management, practice management, consulting services, business process analysis and software integration services. Leveraging our knowledge and experience in hospital-physician alignment and effective management services organizations (MSOs), MedSynergies improves processes, optimizes

technology and builds on trusted patient relationships, enabling hospitals and physicians to offer quality health care.

• Partner with assigned internal and/or external clients to include, executive leadership team and regional managers for teams to be effective, assists in managing performance and development, and creates a positive work environment aligned with company culture and compliance requirements.

• Collaborate with Human Resources (HR) leadership to design and implement policies, processes, tools, and metrics which enable managers and employees to manage performance and development and create a positive work environment aligned with company culture legal requirements.

• Consult with legal counsel on appropriate employee relation matters.

• Guide managers and employees through the various employment processes such as corrective action and documentation, recruitment, retention, succession planning, etc. Ensures consistency and fairness, resolving complex policy related issues, conducting investigations, and make appropriate recommendations as needed.

• Assist in the communication and coordination of annual talent reviews, performance goal setting, performance reviews, development planning and compensation planning.

• Facilitate manager orientations, coaching sessions, teambuilding, and interventions to increase manager and team effectiveness.

• Handle all grievance complaints, EEOC, DOL and UIA claims.

• Assist in annual surveys, analyzing feedback and coordinating action planning as needed.

• Manage the exit process for assigned client groups, conducts exit interviews and carries out analysis to identify trends and actions to improve retention.

• Manage all HR reporting to look for trends and report to the leadership team.

• Manage all benefit changes and roll-outs. Oversee flu shots and other health programs

• Work with HR and local Leadership to manage the department budget

• Handle all employee events

• Participate in special projects or completes other duties as assigned.

February 2004- April 2012

Huntington National Bank, Troy, MI

Employee Relations Consultant-Senior, Vice President: January 2011- April 2012

Overview of company and role: Huntington Bancshares Incorporated is a $56 billion regional bank holding company headquartered in Columbus, Ohio. The Huntington National Bank, founded in 1866, provides full-service commercial, small business, and consumer banking services; mortgage banking services; treasury management and foreign

exchange services; equipment leasing; wealth and investment management services; trust services; brokerage services; customized insurance brokerage and service programs; and other financial products and services. The principal markets for these services ar e Huntington’s six-state retail banking franchise: Ohio, Michigan, Pennsylvania, Indiana,

West Virginia, and Kentucky. The primary distribution channels include a banking network of more than 725 traditional branches and convenience branches located in grocery stores and retirement centers, and through an array of alternative distribution channels including internet and mobile banking and telephone banking. I was primarily

responsible for all employee relations issues for all of Southeast MI and Northwest Ohio (over 1500 employees; Commercial & Private Banking, Mortgage Banking, Investments, Business Banking and Marketing)

Responsibilities:

• Interpreted HR policies and procedures for regional leadership, managers and employees

• Coached managers on very critical employee issues

• Handled employee grievances and resolutions and performance management

• Handled confidential ethics complaints

• Worked with Operations and Security on various internal security and audit issues

• Managed EEOC claims

• Create reports from monthly ER activities to look for trends through Oracle system

• Supported Regional President and Executive leadership staff

• Delivered training for various business segments and regional on-boarding/welcome

• Oversaw inclusion training and wellness efforts

• Participated on work stream analysis and created training plans based on development needs

• Made formal presentations to senior officer level employees

• Managed vendor management for regional initiatives

• Handled regional budget for training and development and HR initiatives

Regional Human Resources Manager, Vice President: June 2009-January 2011

• Supported Regional Presidents of both East Michigan and Northwest Ohio regions

• Partnered with senior level managers within the areas of: Commercial and Private Banking; Mortgage Banking, Investments; Business Banking and Marketing for all Human Resources activities.

• I directly supported over 200 employees and oversaw the human resource efforts for approximately 500 employees and 51 Retail Banking Offices.

• I had direct leadership responsibility for a regional human resources team including Generalist, Staffing Specialist, Training Specialist, Administrative support positions and Interns

• I managed several reductions in force and transitions of over 100 employees.

• I successfully led my team in the recruiting and human resource efforts for both Warren Bank (2009) and Citizen State Bank (2010) after the liquidation by the FDIC.

• I have successfully partnered with the senior leadership team in strategic planning to determine human capital needs.

• As a result of my strategic partnership I successfully led the recruitment efforts for over 175 employees in less than one year to meet hiring goals for various business segments.

Human Resource Generalist-Senior, Assistant Vice President: February 2004-June 2009

• Managed and facilitated employee on-boarding and L&D training

• Created materials, resource guides and the training process to roll out to all Human Resource professionals and management level employees within the organization.

• Created proactive recruitment techniques

• Consulted with line managers and mediate employee relation issues

• Initiated diversity awareness program training and activities for region

• Worked strategically with business units to develop training programs

August 2001- February 2004

Frank’s Nursery & Craft’s, Troy MI

Regional HR Manager and Training & Development Manager: January 2001 – February 2004 (Company Closed)

Duties: Was responsible for Generalist activities as well as instructional design, development, implementation and/or coordination of training and development activities for designated store operations and/or corporate locations 170 stores (14 states).

• Interpreted HR policies and procedures for employees and managers

• Coached managers on very critical people issues

• Handled employee grievances and resolutions and performance management

• Handled confidential ethics complaints

• Worked with Operations and Security on various internal security and audit issues

• Managed EEOC claims

• Worked directly with the OD Director to determine and develop training needs

• Was responsible for managing a group of four personnel

• Scheduled and maintained L&D training sessions within corporate and retail offices

• Facilitated L&D through various mediums (web training, conference calls and in person)

• Worked strategically with business units to develop succession planning and determine training needs

January 1999-August 2001

Target- Executive Team Relations Leader, Waterford MI

Duties: Conducted hiring/discharge, training & development, maintained training of current employment laws, payroll efficiency scheduling, labor/management, financial business analysis, fundraising, volunteer program coordinating, employee evaluation, inventory control, customer service, employee relations, evaluate company reports and various administrative work.

Education

Western Michigan University, Kalamazoo, MI

Master of Arts in Educational Leadership Training and Development, April 2001

Ferris State University, Big Rapids, MI

Bachelor of Science Degree in Human Resource Management, December 1998

Associates of Applied Science in General Business May 1998

SPHR Certification, January 2010, re-certified, January 2013

Leadership

• Society of Human Resource Management- Since 1998

• Goodwill Industries Business Advisory Council Member- 2010, 2011, 2012

• MRDI (Michigan Roundtable for Diversity & Inclusion) 2010-2011 Board Member

• 101 Best & Brightest Companies to Work For, Board Member- 2010, 2011

Who’s Who 2006, 2007, 2008

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