Recruitment Manager

Sophie Vanderputten

******@*******.***

Mobile: +32-477-***-***

CIVIL STATUS

. Nationality: Belgian

. Date of birth: 20/12/1976

. Place of birth: Charleroi

. Place of residence: Rue Joseph Wauters - 1030 Brussels

work experience

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July 2011 - to date at ING Belgium

July 2013 to date - Senior Talent Acquisition Specialist

. Same responsibilities as those of "Recruitment Manager", for the

Business lines: Business Support, Retail & Private Banking, Commercial

Banking, Products & Operations

. Lead a team (4 internal recruiters + 2 freelance recruiters)

June 2011 to July 2013 - Recruitment Manager Business Support &

Mobility Manager

Recruitment Manager for the Business Support departments:

. Offer solutions on attraction strategies and recruitment processes to

Business stakeholders. Develop specific recruitment campaigns in

collaboration with the HR Communication team.

. Make an annual recruitment plan (forecasting, budgeting, sourcing &

communication initiatives, employer branding, internal & external

recruitment channels, special projects, headhunting, etc.) in close

consultation with Business managers and HR partners.

. In charge of the attraction & selection of young talented graduates

for the traineeships

. Responsible for the professional execution of the entire recruitment &

selection process (intakes with hiring managers, publication of

vacancies, proactive candidate sourcing through social

medias/networks/referrals and other innovative channels, 3rd party

suppliers management, CV & phone screening, testing, competency-based

interviews, assessments, reference checks, offer negotiation,

contracting etc.).

. Produce reporting to Business & HR management on campaigns ROI &

recruitment KPI's/SLA's. Regular updates and progress reports on

recruitment activities to business management.

. Follow-up on Recruitment budget & monitor spends through approval of

purchase orders

. Work on HR and Recruitment projects (e.g. Candidate Experience, Lean

E2E Recruitment process & Service Delivery Model, HR for Managers

intranet

. Lead a team (3 recruiters & 1 administration assistant) and ensure

that each team member has clear and achievable objectives, and

regularly receives feedback on his/her performance.

Mobility Manager responsible for the Career Transition Centre:

. Responsible for the development, fine-tuning and implementation of

policies and processes related to the redeployment - via the ING

internal job market - of staff members who's function disappear within

the company due to a restructuring process (= Inplacement).

. Point of contact for Outplacement matters.

April 2010 - July 2011 via SECUREX

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Senior Recruitment Consultant (freelance)

> April 2011 - June 2011: mission at ING Belgium

In charge of the recruitment of:

. Professionals for the Business Support & Commercial Banking departments

. Graduates for the Traineeships (including ability & personality tests;

assessment centres)

> October 2010 - March 2011: Maternity leave

> April 2010 - September 2010: mission at BNP Paribas Fortis Belgium

In charge of the external recruitment for the Finance branches

(Financial Accounting/ Management Accounting/ Steering Center Finance

Credit Risk).

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May 2008 - March 2010 at Kelly Services (Outsourcing & Consulting Group)

Program Manager - SUN EDW Program Central and North Europe (CNE)

The SUN MICROSYSTEMS (now ORACLE) Extended Delivery Workforce (EDW) Program

was a comprehensive global MSP (Managed Service Provider) program -designed

and managed by Kelly Outsourcing - to provide Sun led engagements with all

3rd Party Labour resources with the right skills, at the right price, in

the right place and at the right time.

As On-Site Program Manager based in Sun offices, I was responsible

for the definition, implementation, on-going development and delivery,

management and strategic direction of the Program in Central and North

Europe (9 countries). This global IT-based MSP program administered the

talent acquisition, contract & supplier management, delivery management and

other administration related to the sourcing of all IT contractors for Sun

Microsystems.

Responsibilities:

. Act as business partner to the Sun CNE Management offering solutions

and strategy recommendations both within the program scope and in line

with the business requirements specific to each country.

. Continuously align the EDW Program with Sun CNE objectives and

business needs through a close collaboration with the IT technical

team: manage the change request process for CNE by identifying the

required functional changes and submitting them to the IT team,

organising the implementation and testing the functional solution(s)

before go-live.

. Document & update all program processes (manuals, process flow charts

in Visio, task instructions, operational specifications document,

Solution Definition Document

. Run weekly/monthly reports in Cognos on the EDW CNE activity and

distribute to Sun CNE management (e.g. Requisitions & orders; Spend

management per supplier /per role/per country; Pay & direct cost;

Time, overtime & expenses; Contractor appraisals; Turnover &

Attendance rates; Assignment length; Contractors & suppliers on-off

boarding; Quality & customer satisfaction

. Organise, prepare and present quarterly 'business reviews' to Sun CNE

management. These reviews consist of a financial analysis per country,

budget & workforce data consolidation and analysis

. Elaborate annual Market Rate Analysis of IT contracting activity in

Benelux & Switzerland.

. Oversee the Accounts Receivable to ensure that payments are processed

on time and in full.

. Ensure the program stays in line with the Service Level Agreements

. Ensure compliance to processes and standards by all parties

. Manage and develop the program team (2 Program Coordinators); ensure

that they meet the key objectives / deliverables of the program.

Measure their performance through bi-annual appraisals.

December 2003 - April 2008 at Volt Europe

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January 2007 to April 2008 - Recruitment Consultant:

> June 07 - April 2008: mission at Toyota Europe - Graduate Development

Program (GDP)

. In charge of the recruitment of graduates from across the world for

various departments (Sales & Marketing, After Sales, Quality, Finance,

IT from profile intakes with Line Managers to the actual contract

negotiation and signing phase.

. Participate to the design and development of the GDP 2OO8 campaign by

improving current recruitment process, evaluating European target

universities, attending international job fairs, renewing website

content & design (www.graduates.toyotajobs.com).

> Jan - May 07: mission at Proximus (Belgacom Mobile)

. Manage the complete recruitment process for various departments

(Engineering, Finance and Customer Service), from intake with the

Hiring Manager to the actual contract negotiation and signing phase.

. Build and maintain a thorough knowledge of the customers' environment

(organisation, staffing needs, profiles, managers and expertise).

June 2006 to Nov 2006 - Account Manager Search & Selection Division

. Act as an agent between IT professionals and clients looking to

recruit specialised profiles for unlimited length contracts (Permanent

candidates).

. Develop and fulfil the needs of potential and/or existing clients by

providing them with required IT & Telco candidates.

March 2005 to May 2006 - IT Recruiter Search & Selection Division

. Meet with clients to assess their vacant positions and accurately

identify the needs and requirements characterizing these open functions

. Advertise the open positions on job boards

. Search and select candidates

. Telephone & face to face interviews

. Administer personality tests (Thomas International PPA) and IT tests

. Follow up the recruitment process of candidates retained by the clients

Dec 2003 to Feb 2005 - HR Officer & Administrative Support

. Assistant to the regional Manager Benelux

. Psychometric and IT test processing

. Payroll management

. Office management

. Organisation and management of events

EDUCATION & TRAININGS

. 2013: Prince 2 Project Management Foundations Certification

. 2012: ING Management Advanced - Direct Feedback

. 2011: ING Management Foundations - People & Change Management

. 2007 & 2011: SHL Certification (@ Toyota & ING)

> Personality Assessment (OPQ)

> Ability testing (Verify numerical & verbal tests)

. 2007: HUDSON Certification (@ Toyota)

> Competency-based interview (STAR Model)

> Personality Tests Interpretation

> Assessment Centres

. 2005 : Belgian Social Law -CEFORA

. 2002-2003 : Master after Master in Cultural Management - ULB

> Marketing (Solvay Business School)

> Human Ressources Management

> Management Strategies

Mention: high honours

. 1996-2002 : Master degree in Germanic Literature & Languages

(Philology) - ULB

Section: English - Dutch

Mention: satisfactory

. 1995-1996 : 1st Bachelor in Law - Universit Libre de Bruxelles (ULB)

. 1988-1994 : Secondary school - Ath n e Royal Vauban, Charleroi

Education abroad

. Jan-May 2001 : Erasmus Exchange Program - University of Exeter,

England

. July 1999: Taalcursus Nederlands - Universiteit van Leiden, The

Netherlands

. Aug 1994- July 1995 : Rotary Exchange Program - Shasta High School

Redding, California U.S.A

spoken and written languages

. French

. English

. Dutch

IT KNOWLEDGE

. Microsoft Office (Word, Excel, PowerPoint, MS Project, Visio)

. Sun Microsystems StarOffice

. Recruitment softwares: PeopleClick, Emptoris, MrTed TalentLink, Vurv,

Taleo

. Oracle PeopleSoft 9

. CRM Software: Adapt

. Reporting software: IBM Cognos, BO

PERSONAL INTERESTS

. Cultural activities (exhibitions, museums, theatre, cinema

. Antiques

. Art history (European paintings of the 19th century)

. Gastronomy and Inventive Cooking

. Travel (Europe, U.S.A, Hawaii, Mexico, Ivory Coast, Egypt, India)

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