Customer Service, Receptionist and Administrator

Karina Ball

** ***********, *********

Bracknell, RG120UG

Mobile: 078********

Email: acchvn@r.postjobfree.com

Personal Profile:

I am keen, enthusiastic and always willing to learn new skills. I enjoy motivating and helping others and take

pleasure in turning weaknesses and difficulties into strengths.

Always ready to help and will give 100% to all tasks given. I can adapt to new and challenging situations and can

work as part of a team or on my own. My various jobs have given me an excellent grounding in working with the

public and have enhanced my customer service skills further. I am now looking to progress further into the

customer service industry.

Great Holland’s Medical Practice October 4th- 5th November

Key Achievements:

• Gained experience in administration

• Organise the baby immunisations

• Dealing with all aspects of correspondence by letter and telephone

• Arrange transport for patients if needed

• Gained confidence dealing with difficult situations and offer a possible solution

• Data and document processing, updating data and files

September 2012 to August 2013 – Mclennan

Key Achievements:

• Support, mentor, motivate and monitor a small team

• Promoted in November 2012 to assist and teach colleagues

• Assemble motors according to drawings

• Complete a number of motors, e.g 500 by a strict time schedule

• Confident dealing in a high pressure environment

August 11 to March 12 – Esprit

Key Achievements:

• Gained customer service experience

• Dealing with money and transactions

• Achieve and succeed sales

• Implement the sales for results

• Support members of staff

July 10 to November 10 - Marc Daniels

Key Achievements:

• Dealing with stock checks

• Keeping customers satisfied

• Gaining knowledge of the business and how to gain customers

• Confidence dealing with situations

• Support and offer help to higher colleagues

• Organise events within the salon

April 10 to July 10 - Yas Hair designers

Key Achievements:

• All aspects of reception

• First point of customer queries

• Assist colleagues

• Confidence dealing with incoming phone calls

• Confidence dealing with payments

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February 10 to April10 - Birthdays Card Shop

Key Achievements:

• Working within a team

• Working within the customer service industry

• Keeping colleagues aware of stock

• Experience working behind the till

Education

• Eight GCSES

• PC Literate

Interests

Going to the gym, going out with friends and meeting new people

Contact this candidate