Service Manager
Resume:
Rosenberg, TX *****
832-***-**** Cell
Email: *************@*****.***
MISSION STATEMENT:
To acquire a dynamic & challenging position within your
organization where I can apply my experience gained during
the past 6 years that will assist your organization in
achieving its goals.
Pro-active and result orientated with broad experience in
all aspects of Marketing and Guest Relations.. Well
disciplined with proven ability to manage multiple
assignments efficiently under extreme pressure while
meeting tight deadline scheduling.
EDUCATION:
Central Texas College
EMPLOYMENT:
Hampton Inn & Suites Hotel: Auditor 06/07-01/14
Running daily credit card transactions through a settlement
process.
Recording daily room occupancy and rate totals.
Recording revenue totals for cash, checks, and credit card
transactions.
Generating automated accounting reports for the manager's
review.
Handling 3rd party reservations and ensuring proper
processing.
Settling Corporate Accounts and sending reports to those
entities for billing purposes.
Running the computer back-up systems.
Ensuring proper video monitoring for surveillance and
processing.
Greeting Guests, Checking them into their rooms.
Cashiering.
Walking Halls to ensure security of the guests and the
building.
Responding to Emergencies.
Setting Calls on the phone system.
Hyatt Summerfield Suites Auditor/Controller 12/01- 06/07
Followed all specified procedures to audit the shift
closing of all front office staff, including personally
closing shift three and completing an audit summary for
each shift.
Produce accurate and timely reports and correctly handle
all cash transactions.
Provide relief support to the hotel PBX operator during
shift.
Followed all specified procedures to maintain and post a
daily balance of all house accounts, including running
preliminary reconciliations, detail transactions and final
reports to accounting and profit centers.
Followed all specified procedures to reconcile cashier’s
reports with the restaurant system each night, researching
and posting any unresolved tickets from the day shifts.
Balance and audit for accuracy room revenue, food and
beverage revenue, cashier’s reports, and guest and house
accounts and telephone revenue; assisting the preparation
of all reports relevant to daily revenues.
Transmit credit card batches.
Complete and transmit daily management and accounting
reports and supporting documents.
Act as hotel system liaison during night hours.
Perform all guest service representative functions as
required; may assist in booking room reservations; may
assist in answering hotel phone calls and notifying guests
of message.
YMCA:Director Membership/Marketing: 09/97 – 10/01
Responsible for creating a member friendly environment,
retention of current members and
the sale of new memberships.
Supervised 12 member service staff and provided leadership
and training.
Management of member database/records, reports, budget
management, and office management. Prepares and submits
an annual membership/marketing income and expense budget.
Responsible for marketing/public relations programs.
Manage fund raising database, enter contributions and
pledge payments.
Responsible for special events, annual and capital
campaigns.
Oversee all functions of programs in the areas of fitness,
day camp, membership, active older adults, family, and
aquatics with emphasis on character development.
Evaluated and monitored the BXY systems to ensure member
involvement.
Overseen annual membership/marketing budget.
Responsible for the recruitment, development and retention
of YMCA members and the Membership Service Staff Team.
YMCA:Membership Service Asst: 07/95 – 09/97
Effectively research and resolve customer issues and
concerns in a timely manner.
Applied and interpret policies and procedures; using good
judgment in evaluating and making decisions,
communicating effectively, and maintained courteous
attitude towards members and employees.
Assisted with touring, open door application, interviewing,
and enrolling members.
Responsible for staff schedule, supervision and training.
Responsible for the recruitment, development and retention
of YMCA members and the Membership Service Staff Team.
Prepared for meetings and correspond with member
representatives on upcoming meetings.
Prepared correspondences, document invoices, including
materials for payment of trainers.
Maintain in-office calendar and training calendar, keeping
track of schedules/appointments.
Format monthly newsletter and membership directory.
Created and reconfigure client databases.
Received cash and check receipts, maintained ledger book
and computer record of bank deposits.
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