Customer Service Manager
Resume:
Roxanna Nereida Alvarez
San Antonio, Texas
****************@*****.***
Seeking position offering opportunities for new professional and personal challenges. Self starter
with a positive, can do attitude who is driven to learn, improve and succeed.
Objective
Regal Entertainment Group (March 2013 Feb 2014)
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Experience
• Cash handling (Petty Cash, Change order payback, Receiving change from the bank, doing
deposits on a daily bases, Cashing out concession and box registers at the end of each
shift)
• Customer Service
• Phone Etiquette
• Scheduling the Employees and Managers shifts
• Receiving inventory and counting at the end of the day.
• Managing 35 employees (Training the new ones and keeping progress on the current ones)
• Reaching daily and monthly goals
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•
Wells Fargo (April 2013 January 2014)
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Cash handling (Deposits, loan payments, withdraws and business and personal transaction
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for customers)
Customer Service
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Phone Etiquette
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Sales and meeting goals monthly
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•
Hollywood Theaters October 2006 – March 2013
1st Manager
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Customer Service
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Phone Etiquette
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Cashing Out Registers
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Petty Cash (Counting safe during opening mid shift and closing shift, doing the change
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order payback, Posting receipts)
Manager and Employee schedule once a week.
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Training new employees
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Supervise employees on their progress and performance
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In charge of like 30 employees
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Receiving inventory and janitorial chemicals
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Emails
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Make work place efficient, safe and successful by reaching daily goals and duties
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Education
Laredo Community College 2014
• Business Management Associate
Texas Careers 2007
• Medical Office Specialist
Martin High School 2006
• Diploma
•
2
Roxanna Nereida Alvarez
References Jennifer Simmons Regal General Manager 956-***-****
Ariel Caudillo Hollywood Manager 956-***-****
Lisa Lopez Wells Fargo Manager 956-***-****
3
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