shahzAIb bukhari

** ******** ******

West Hartford, CT. 06110

860-***-****

acchuc@r.postjobfree.com

SUMMARY

Team-oriented, self directed, thorough and reliable technical professional

with experience in technical support, systems administration and project

management. Adept at learning and applying new skills and technologies.

Supported users at all organizational levels.

Skilled in

Network & Software Programming Bentley's Custom

PC Tools Languages Apps

MS Windows MS Office MS Visual Basic WaterGems/WaterCad

Linux (Red Hat) Internet Explorer HTML SewerGems/SewerCad

TCP/IP SAP CRM Java Civil Storm; Pondpack

(intermediate)

SMS Siebel CRM C# (interm/Adv) CulverMaster/FlowMast

er

Windows server Sales Logic CRM ASP.net StormCad; GISConnect

2005/2008

AutoCAD DHTL HEC-21

MicroStation v8i VB 6 Bentley Water

SS3

PROFESSIONAL EXPERIENCE

Bentley Systems, Water Town, CT 02/2007-06/2013

Senior Technical Support Engineer

Bentley is the global leader dedicated to providing architects, engineers,

constructors, and owner-operators with comprehensive architecture and

engineering software solutions for sustaining infrastructure. Founded in

1984, Bentley has nearly 3,000 colleagues in more than 45 countries, $500

million in annual revenues, and, since 2001, has invested more than $1

billion in research, development, and acquisitions.

Successfully implemented Business Process models, Requirement gathering and

requirement analysis in mid to large size projects.

Skilled in determining system analysis, system requirements and

specifications for complex application development projects.

Experience in complex technologies with good understanding of various

technological platforms, Application servers and Data base concepts.

Excellent working Experience of Web and client/server applications, Web

Service Testing, White box and Black box which were developed in OBJECT

ORIENTED programming WCF web service, .NET Biz Talk server, VB, ASP and

JAVA

Participated in all aspects of QA life-cycle including process and priority

planning, requirements and design walkthroughs and tests, creation of test

data, test plan and test strategies, creating and executing functional and

security tests, defect and change management, and deployment.

Peer Reviews/Code walkthroughs done for SRS, Design, Quality Center Case

artifacts and Source code

Proficient in Static testing, Black box testing, Localization testing and

J2EE application on Cluster Environment.

Familiar with SDLC process and experience writing test cases and Test Plans

Experienced in development of Quality Center Plans, writing Quality Center

Cases and generating Quality Center Scripts based on functional

requirements document and business requirements document

Hands on work experience in system analysis testing

Familiar with Mortgage industry and various tech and functional processes

Strong documentation and communication skills

Experienced in performing Functional Testing, Integration Testing,

Regression Testing, User Acceptance Testing (UAT) and Black box testing

Proficient in creating Quality Center Scripts using HP Interactive

Functional Tools such as Quick Quality Center Professional, Win Runner.

Experienced in Backend Testing using SQL for data integrity

Tested the entire functionality of the application on different browsers

and operating systems and application servers.

Experience writing test cases and test plans

Proficient in using HP's Quality Center Management tool Quality Center for

Quality Center Planning, Requirements Management, Defect Tracking and

Reporting.

Strong skills in Back end testing using complex SQL Queries on tables.

Excellent troubleshooting skills in technical issues.

Interacted with developers, team lead and team members to resolve issues

Trumpf Inc, Farmington, CT 05/2005-02/2007

SAP Assistant Business Systems Analyst

The TRUMPF Group has 56 subsidiaries and branch offices and more than

9,500 employees generates sales in excess of $ 3.12 billion. The TRUMPF

Group is a world leader in sheet metal fabrication machinery and industrial

lasers.

Work with SAP Material Management Module

Technical aspects involved high volume customer service, configuration of

SAP Business software solution

Intensive user support on the phone

Weekly reports generation

Responsible for Basic Navigation training to new hire

Maintaining Department Intranet Site

Intensive Technical writing

Trumpf Inc, Farmington, CT 11/2004-

02/2005

IT Helpdesk Technician (Internship)

XP migration: Install XP on service laptops, as well as VPN connectivity

NAS/ADS migration: Assist IT with ADS migrations - user profiles and login

problems, as well as NAS migration - moving data files and the

individual and group rights associated with those moves

IT Asset Tracking: Tag all machines in TRUMPF Farmington with Asset

tags while completing inventory and audits

eBay excess inventory: Find excess inventory in Mezzanine, establish

if there is a use, then place in a productive environment or auction it

off

Respond to IT service issues quickly and effectively

Provide level one support on calls for computer hardware/software problems

and telephone problems

Refer help calls to appropriate IT or BSO analyst for resolution

Enter all calls into Help Desk system, and update call status as it changes

Follow up on all open calls with analysts and end user to ensure effective

communication

Notify IT Manager of any problems requiring attention

Use remote control software to view PC problems, and resolve routine

problems while on the call

Initiate purchase requisitions for replacement or repair of computer

equipment

Lense Crafters, West Hartford, CT 05/2002-

12/2004

Sales / Lab Technician

Studied sales extensively in order to meet sales quotas

Carefully monitor sales activity in order to make sure sales exceed

projected sale

Provide great customer service

Process Lenses using High Tech computerized equipment

Work under pressure to meet the time and quality

Responsible for closing up and inventory of the Lab

Responsible for Inventory Management

EDUCATION

Bachelor of Science, Management Information Systems, CCSU, New Britain, CT

Contact this candidate