Hayley Violett

**** *.*. **** ******

Des Moines, IA 50315

515-***-**** or 515-***-****

acchps@r.postjobfree.com

Objective

To secure a position with a well established organization in a stable environment that will lead to a

lasting relationship in the field of Administration and Customer Service.

Collector 1 03/2012 to 01/2014

Wells Fargo Home Mortgage

Collect money on past due mortgage loans, assist customers with updating financial information if a

loan modification is in need, call 150 accounts per day or more, build a rapport with customers,

answer incoming calls regarding mortgage loans, set up payment agreements, identify financial

needs with borrowers, know current laws regarding mortgage loans, pass quality score cards

monthly, mail or fax letters to customers or third parties regarding accounts, and work with other

departments daily to meet customer needs as a whole.

Mortgage Loan Document Processor 03/2011 to 03/2012

Aerotek Staffing Agency/Wells Fargo

Separated, organized, and coded mortgage loan documents utilizing ten key, paid attention to detail,

worked in a fast paced environment, with 100% accuracy and productivity.

Administrative Assistant 09/2010 to 03/2011

Eurest Services

Hired new employees, worked directly with new employees in their orientation period, processed all

new hire information, completed employee vacation requests for a five state region, answered and

triaged all incoming calls, created excel spreadsheets for cleaning supplies, employee information,

job site information, and as needed per Manager requests, conducted conference calls, answered

questions regarding benefits, set up employment ads on various websites, and used several

different programs to update various types of needed information for Field Supervisors, Managers,

and the Director.

Training Coordinator 01/2008 to 03/2010

Grifols Biomat, USA

Processed plasma donors, practiced Phlebotomy, and completed lab work, worked directly with new

employees in their orientation period. Oversaw trainers to ensure quality of product, training, and

customer service, worked closely with quality control partners, traveled to other centers to assist

with training needs, focused on safety needs with other team members of our Safety Committee,

and completed presentations directly related to business needs, training, and Federal guidelines,

Rehabilitation Coordinator 04/2002 to 08/2007

Mainstream Living, Inc.

Assisted adults who have mental illnesses with everyday living skills such as, medical appointments,

medication management, locating stable housing, transportation, crisis and safety planning, etc.,

had an active role on the intake and discharge committee, on call manager duties, utilized

community resources to further assist consumers with everyday living, and worked with Case

Managers and Income Maintenance Workers through the Department of Human Services to better

assist consumers.

References Available Upon Request

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