Technical Support Software

Leye Olawole

Manual QA Tester

Duluth, GA

********@*****.*** - 917-***-****

Ola is a results-oriented Software Quality Analyst and Support Specialist. He has strong skills and experience

in manual testing. He is highly proficient in all test phases. Ola has very good knowledge of common QA

practices and methodologies. He is an excellent team player with strong business and analytical skill-sets.

WORK EXPERIENCE

Manual QA Tester

Clinical Solutions - Duluth, GA - July 2012 to January 2014

Worked as a manual tester in a multiple web-based Medical Tele-Triage environment.

● Worked in Agile environment.

● Created Test Planning documents and Detailed Test cases for Functional, Smoke and Regression testing.

● Executed test cases and tracked defects using Quality Center.

● Performed Integration testing on Telephone Integration Systems in connecting to the Medical application.

● Used QTP for record and play automated testing.

● Created weekly defect status report and tracked the defects/bugs fixes through resolution.

● Conducted back-end testing using SQL queries and XML strings

● Worked with business Analysts and developers in the requirement and design stages.

Manual QA Tester

Software Technical services - Alpharetta, GA - November 2010 to July 2012

Software Environment - MS Windows, Java-based, web-based, financial application (billing system).

● Worked as a manual tester responsible for testing the bill pay application.

● Waterfall Methodology

● Created Functional requirements that were easily decomposed into test cases.

● Performed functional, Integration, Smoke and Regression testing.

● Created and executed test cases using HP Quality Center.

● Created weekly defect status report and presented the report in a very detailed manner to the development

and business teams during weekly meetings.

● Reported defects promptly and worked with the development team and business analysts to resolve defects

and enhance the product.

● Conducted back-end testing by executing SQL queries to obtain data from the database.

Conducted regression testing, GUI and Integration testing

Technical Support Analyst

C.G.S - Dunwoody, GA - October 2009 to November 2010

Work as a Technical Analyst providing support for a Large user Environment 3500+.

● Documenting problems and their resolutions in Ticketing system

● Installs, Configuring and maintaining Desktop Workstations, Laptops and Peripherals, including printers

● Troubleshooting of switches, routers, Backing up and Rebooting Servers windows 2003, 2008

● Providing Basic LAN/WAN/VPN support and mobile applications support

● Usage of Citrix for Active directory, Holidex, Ping trace and Blackberry solutions

● Usage of Bomgar for remote accessing, File transfers, command lines, Jumping into client systems

● Support activities for large scale Windows XP to Windows 7 Applications and Windows server 2003

● Supports Opera, Merlin, Holidex and Perform applications for IHG

Technical Support

Dell Computers - Limerick, ME - November 2006 to September 2009

Documenting problems and their resolutions in ticketing system

• Performed various software and printer installations.

• Provided technical support

• Troubleshoot resolve complex software problems.

• Evaluated new technology (software/hardware).

• Provided training for new systems/software/hardware as needed.

• Keeping customers updated as to progress

Technical Support

Vodafone - Dublin, CA - February 2001 to November 2006

Dublin, Ireland

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• Provided technical support for modem /router and internet connectivity issues.

• Diagnosing and resolving a wide range of technical issues over the phone.

• Recording problems and their resolutions in Ticketing system

• Escalating calls and issues where necessary to managers & team leaders.

• Set up new programming packages and general information inquiries.

• Supported new installation processes.

• Keeping customers updated as to progress.

• Provide troubleshooting and configuration support for client desktop and networking environment.

• Assisted Network Technicians in creating materials for end-user frequently asked questions.

EDUCATION

Diploma in Quality Management

Galway Mayo Institute of Technology

2009

Diploma in Networks and software systems

Galway Technical Institute

2008

B.Sc. in Sciences

University of Ibadan

1998

ADDITIONAL INFORMATION

Core Competencies

Outstanding Leadership and Teambuilding Proficient in HP Quality Center

Highly Adapt at Root Cause Analysis Knowledge of Agile SDLC

Articulate in Oral and Written Communication Manual Testing

Software: HP Quality Center, QTP, MS Office suite (Word, Excel, PowerPoint, and Outlook), MS Access,

QuickBooks, SQL Query Analyzer and remote desktop applications.

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Operating systems: MS Windows Operating Systems (Windows 2000, 2003, XP, Vista and Windows 7),

Windows Server 2003, 2008

Databases: MS SQL and MS ACCESS

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