Customer Service Sales

Domonique Ingram

**** *** ***** **.

McLeansville, NC 27301

Phone 336-***-****

Email: *********@*****.***

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

• Microsoft Office using both Macintosh and Windows

• Active Listening Skills.

• Strong organizational skills

• Adaptive team player. Energetic work attitude.

• Courteous demeanor

• 45 WPM

Work Experience

Customer Care and Sales 02/2013-06/2013

Time Warner Cable –Morrisville,NC

Activate customer equipment

Add new customer accounts

Assist with billing inquires

Set up payment plans

Data Entry

Customer Service and Sales 07/2012-02/2013

Citi Group – McLeansville,NC

Collect customer feedback and made process changes to exceed customer satisfaction and goals.

Provide accurate and appropriate information in response to customer inquires

Work with a multi-line phone system

Manage account receivables

Operations

The Rush Fitness Complex - Burlington,NC

Provide excellent customer service to clients while maintain a clean and relaxing fitness atmosphere.

Manage point of sale and check in of clients.

Scheduled fitness and managerial appointments.

Collected payments and organized payment plans for clients with past due balances.

2nd Assistant Manager

Vitamin World – High Point,NC

Assisted customers promptly; used various resources to inform and educate customers about the proper use of vitamins and

supplements.

Operated a cash register at POS

Assisted in processing merchandise when delivered to the store

Documented returned, damaged, discontinued or expired products

Educational Background

Eastern Guilford High School Graduated 2009

Guilford Technical Community College – Jamestown,NC

Physical Therapy 08/2009-12/2010

Kaplan University

Criminal Justice 09/2013-current

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