Customer Service Insurance

Don Rieser *** West

Plymouth . Villa Park, IL ***81

Home: 630-***-**** ? Cell: 630-***-**** ? Email: acchhw@r.postjobfree.com

CLAIMS SERVICE PROFESSIONAL

Skillful Communicator...Customer focused...Solutions provider

Certified Claims Representative with proven auto liability insurance

experience settling claims in an efficient and time-sensitive

manner.

STRENGTHS

? Claims Management ? Customer Service ? Risk

Mitigation

? Policy Interpretation ? Vendor Relations ?

Organized Workflow

PROFESSIONAL SUMMARY

Proven experience in delivering high level customer service in identifying

coverage, liability and damages in an efficient, timely manner; seeing the

process from the insured's perspective. Possessed one of the lowest pending

files in our unit, attaining one of the best ratings within the company.

Recognized for consistent strong communication, as well as negotiation

skills. Awarded with a bonus for exceptional performance. Accomplished at

organization workflow at the highest levels in the company. Detail oriented

working with intent, clear purpose of delivering results during the highest

call volume.

PROFESSIONAL EXPERIENCE

Leaseplan USA, Rolling Meadows, IL

2011-Present

Subrogation Advisor

Pursued subrogation using advanced negotiation skills, collections, ARB or

legal means if required on all escalated subrogation files in a

timely and economic manner.

. Negotiated disputed Diminished Value Claims.

. Technical assistance and support to Claims Service Manager and

other team members.

. Handled client complaints.

. Ensured that all recovery checks received or allocated were

electronically attached to the correct file and payment history.

. Advised consultants on claims that needed negotiating, liability

denial and set up installment plans for uninsured claimants.

Encompass Insurance, Woodridge, IL

2004 -2009

(An Allstate Company)

Senior Claim Service Adjuster

Progressed to advanced claims processing through continuous improvement

and proficiency training. Complied with internal policies and cost saving

procedures.

. Processed claims within a 7 state region

. Achieved "Outstanding" rating in Customer Satisfaction survey results

- four consecutive years.

. Maintained lowest quantity of "Pending" claims in unit - four

consecutive years.

Allstate Insurance, Lombard, IL

1988-2004

Senior Claim Representative

Promoted to Senior position through excellent written and verbal

communication skills and strong contributions to the customer service team.

Promoted to Senior Staff Claims Representative by setting/meeting unit

goals and strong detail orientation.

. Negotiated fair settlements based on instinctive judgment, insurance

regulations and professional reputation.

. Relationship Management with local vendors, insured policy holders

and staff to reduce the average time required to resolve pending

claims.

Farmers Insurance Group, Aurora, IL

1987-1988

Supervisor Trainee

. Hired for cross-training management initiatives to make

recommendations and gain insight

Into employee efficiencies.

. Trained to streamline processes and procedures to improve claim

processing efficiency

EDUCATION

Bachelors of Science in Mathematics, Northern Illinois University, Dekalb,

IL

COMPUTER SKILLS

Proficient in Microsoft Windows/Office products

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