Customer Service Data Entry

Jeannette Thompkins

*** *** ****** **** ( Myrtle Beach, SC 29588

*******@*****.*** ( (H)843-***-**** ( (C) 203-***-****

Qualifications Profile

Highly efficient Administrator with experience in a wide range of

accounting functions, staff training, and streamlining of office

procedures. Currently working in the Claims Processing Department handling

claims for Military personnel for the Department of Defense.

> Lead all aspects of office operations including administration,

bookkeeping, customer service, scheduling, and event planning and

special projects.

> Exceptional Customer service skills, working with bank accounts to

make corrections, proofreading, credits and debits.

> Leverage outstanding organizational and analytical skills to evaluate

and revise administrative processes and improve accuracy and

efficiency.

> Collaborate exceptionally well with clients and staff using well-

developed interpersonal and communication skills.

> Proficient in Microsoft Office XP, 2003, 2007, 2010 (Word, Excel,

Access, Outlook, PowerPoint), Lotus 1-2-3, Quicken.

Professional Experience

Blue Cross/Blue Shield - Surfside Beach, SC 5/2013 to Present

Claims Processor

Data entry and filing discrepancies of claims processing for Department

of Defense. Maintains strong communication with Hospital Providers.

. Basic data entry; alphanumeric, numeric

. Data entry of deferrals

. Correct mistakes/deferrals

. Data entry of hospital information and payments

. Customer service with Hospital Providers

People's United bank - Bridgeport, CT 3/2010 to 5/2013

Senior Adjuster (Proof of Deposit)

Acts as a resource to POD (Proof of Deposit) Control and Branch staff on

complex and unique inquiries from the Corporate office. Deals with the

resolution of Customer's accounts from start to finish. Thinks ahead to

anticipate the needs of the customer. Goes beyond customer requests and

expectations. Creatively solves problems for customers while working

within regulatory guidelines. Maintains strong communication with

customers. Shows commitment to high ethical standards and integrity

through words and actions. Assesses and manages risk as needed.

. Reviews miss-posts for a minimum of two categories of POD Control

types, from various sources to determine appropriate resolution to

a wide range of complex problems.

. Performs necessary corrections to online transactions and general

ledger.

. Secures appropriate documentation pertaining to error. Prepares

written correspondence to external and internal customers.

. Balances daily work in accordance with accounting and auditing

procedures, including the preparation of required forms.

. Review reports daily to identify potential miss posted items.

. Supports staff with questions on workflow.

. Supports Banking branch staff in a Call Center atmosphere.

Various temporary Agencies. - New York, NY 8/2008 to 3/2010

Kelly Services, Premier Personnel- New York, NY

Excel Partners- Stamford, CT

Clerical/Billing assistant

Provided temporary services for billing, clerical and administrative

services

Responsible for accurate data entry for several companies

. Responsible for accurate data entry for several companies.

. Provided billing services for clients to cover for employee on

leave.

. Provided phone assistance.

. Provided clerical and administrative services on a temporary basis.

Jaros, Baum & Bolles, Inc. - New York, NY 12/2005 to 3/2008

Billing Coordinator

Provided accounting and support services for an Engineering consulting

firm

Responsible for balancing Accounts for Corporate billing. Prepared

spreadsheets and invoices for customers which included time and labor of

engineers.

. Created invoices on a timely and accurate basis for assigned

Clients according to established rates and Customer requirements.

. Resolved customer issues regarding billing.

. Maintained logs and files for each account.

. Created, maintained and updated spreadsheets and reports for Client

billing.

Emtec, Inc. - Cranford, New Jersey

9/1995 to 8/2005

Professional Service Coordinator/Billing Coordinator/Executive Assistant

Provide support services and coordination for business technology

consulting firm employing more than 200 staff in five locations.

Provided assistance to the CEO in all administrative services

Responsible for resolving customer service issues regarding billing,

dispatching engineers to customer sites, producing reports for multiple

managers and customers and service billing for the NE region. Prepare

customer invoices and maintain records using spreadsheets to track

engineering time and labor. Delegate utilization and train new staff, in

office workflow and culture. Responsible for setting up calendars,

handling expense reports, utilization reports and was the

Liaison for the CEO and managers. Maintained spreadsheets and

handled all Correspondence,

produced PowerPoint presentations and graphs.

Key Achievements:

. Implemented innovative new process to improve customer

understanding of billing.

. Maintained meticulous records, allowing Accounting Department to

report accurate and dependable Profit & Loss figures.

. Recognized three times as Employee-of-the-Month.

. Organized reports and spreadsheets for Management team and CEO

. Created monthly reports for company which consists of utilization

and financial information.

. Organized monthly meetings for management and CEO.

Educational Experience

Post University- Waterbury, CT 10/2011-Present

Berkeley College, Woodbridge, NJ 2000

References furnished upon request

Contact this candidate