Technician Management

Victoria Peterson

Resident Technician - Videoconferencing

Oshkosh, WI

************@*****.*** - 920-***-****

WORK EXPERIENCE

Resident Technician - Videoconferencing

Kimberly Clark Corporation - Neenah, WI - 2007 to 2013

Contracted through Polycom (2011-2013) and Tata Consultancy Services (2007-2010) to support Kimberly

Clark's global videoconferencing infrastructure. Schedule, setup, test, connect, and monitor videoconferences

to ensure seamless conference capability. Collaborate with third party vendors to bridge videoconferencing

locations around the world.

• Create and coordinate schedules for domestic and international videoconferencing using Microsoft Outlook

• Promptly respond to end-user requests for assistance with setting up or troubleshooting systems

• Redesigned the videoconferencing schedule process to improve ease of use and instant availability

information for end users

Temporary Employee

Landmark Staffing Resources - Oshkosh, WI - 2005 to 2007

Provided administrative support and management of videoconferencing activities for Kimberly Clark as a

temporary employee.

• Scheduled, initiated, tested, and monitored videoconferences; troubleshot and resolved technical issues

during calls

• Organized and updated all documents related to projects in Microsoft Access database

• Prepared and transferred drawings, specifications, and other project documents to customers and vendors

Senior Cargo Claims Specialist

Schneider National - Green Bay, WI - 2003 to 2005

Marketing & Help Desk Coordinator

Health Management Systems - San Diego, CA - 2001 to 2003

Lead Desktop Publisher (Contract Employee)

Oshkosh Corporation - Oshkosh, WI - 2000 to 2001

EDUCATION

University of Wisconsin-Oshkosh - Oshkosh, WI

ADDITIONAL INFORMATION

Qualifications

Provide administrative support in assisting managers and departments, optimizing workflow, anticipating

business needs, and coordinating with coworkers to ensure completion of tasks, special projects, and

organization of files and records.

• Greet telephone and walk-in customers as receptionist; answer questions and route to proper individual or

department

• Create and edit a variety of documents and correspondence in Microsoft Word and Excel

• Communicate effectively with extensive use of email, telephone and fax on behalf of managers/executives

• Ensure files and records are maintained in accordance with government regulations and corporate guidelines

• Prioritize the flow of information and communication to and from busy managers/executives

• Optimize workflow through direction and oversight of staff functions and executive schedules

• Work closely with key personnel as assistant on various special projects

• Provide clear direction and communication in assigning tasks to colleagues and junior associates

Contact this candidate