Daryl D. Carter, MA

** ******* ***. ******, ** **112 (C) 973-***-**** acch8h@r.postjobfree.com

(Cont’d.)

Daryl D. Carter, MA

** ******* ****** ******, ** 07112 (C) 973-***-**** acch8h@r.postjobfree.com

Professional Project Management

Summary Highly-motivated self starter experienced in building business and client relationships.

Highly-accountable team player with a proven track record for providing positive outcomes. Served as

Facilitator on cross-functional teams regarding the implementation of high-profile projects. Extensive

experience in user and desktop support, hardware/software upgrades and implementations; data center

management and migrations. Extremely adept at multi-tasking and time management.

Business Expertise

Experience providing business strategy and implementation services within the business-to-business markets. In

depth understanding of core business processes, including process planning, modeling and strategic

partner relations. Knowledgeable with organizational changes and culture.

High-Impact Communication

Expertise in client negotiations. Strong interpersonal skills with ability to task complicated projects in an

environment with diverse backgrounds. Demonstrated ability to effectively communicate with clients

and senior-level employees.

Career IBM Corporation – White Plains, New York 03/2001 to Present

Summary Information Technology Specialist

Currently responsible for Service Delivery in all aspects of Data Center management . Work closely with

customers to ensure SLAs are met with minimum to no escalations. Provide training and education on

customer’s media handling. Serve as liaison for outsourcing company when issues regarding procedures

need to be resolved. Provide 24/7 data center support for IBM customers. Instrumental in coordinating

Disaster Recovery efforts, tape backup operations and installation\upgrading equipment. Serve as

contact for special projects that require after hour service and support. Work closely with clients to

ensure leadership and expertise in IBM Business Continuity Services building relationships with current

and prospective clients. Developed and implemented various matrixes to promote effective

communication among the organization and our clients. Serve as liaison to provide technical and

logistical information during meetings with potential clients.

Key contributions

• Manage transition of operations to outsourcing company

• Served as primary point of contact on a 24-hour, 7-days-a-week basis. Instrumental in coordinating

critical disaster recovery procedures.

• Developed and revised departmental procedure manuals to assist staffs in all aspects of Data Center

operations

• Implemented Quality Control procedures to ensure full compliance with company policies and

procedures.

• Led teams to provide immediate support on pressing technical issues.

• Managed Shared Data Center operations

• Managed Shared Data Center operations

• Delivered excellence in customer service through situation analysis and timely resolve of escalating

problems

• Part of a 3 person team that supported over 10 clients 24/7

• Break Fix, IMAC, Disaster Recovery, racking, stacking, cabling and labeling

Howard University Hospital – Washington, DC 03/1999 – 2/2001

Systems Engineer\Transition Manager

Daryl D. Carter, MA

25 Bayview Ave. Newark, NJ 07112 (C) 973-***-**** acch8h@r.postjobfree.com

(Cont’d.)

Managed transition of IT services from in house to outsourced group. Responsible for training new

group on policies and procedures. Served as liaison between University and outsourced company on

key issues to avoid escalations. Planned, implemented and monitored the transition of IT services to

new group.

Key contributions

• Developed and implemented training programs for technicians and users on software and hardware

upgrades and implementations.

• Collaborated with the Quality Assurance department to develop and implement various programs to

ensure optimum client service among IT and key stakeholders.

• Monitored the Remedy Reporting System to ensure staff compliance and efficiency.

• Configured TCP/IP settings on all workstations using Static IP and DHCP.

• Installed network printers on workstations by configuring Ports and using RAW IP.

IKON Office Solutions and Technology Services – McClean, VA 04/1997 – 3/1999

Desktop Engineer

• Responsible for desktop and applications contracts and support.

• Installed appropriate drivers for Network Interface Cards and installed applications on desktops.

• Trained users on Windows 95, NT, Windows 98, Groupwise and Exchange email.

• Performed operating system, hardware and software upgrades.

• Configured network settings on workstations.

• Responsible for adding Windows workstations to Domains.

U.S. House of Representatives, Rep. Donald M. Payne – Washington, DC 09/1992 – 4/1997

Systems Administrator

• Provided IT support to the Congressman.

• Developed and implemented IT training classes for employees.

• Maintained database for constituent correspondence.

• Installed workstations; monitored Novell and NT network.

• Provided IT support to end users.

• Established and maintained user password criteria and security levels.

Education Master of Arts in Communications

Seton Hall University, South Orange, NJ

Bachelor of Arts

Howard University, Washington, DC

Certification, Networking Engineering Management

Computer Learning Center, Alexandria, VA

Certification, Healthcare Information Technology

Essex County College, Newark, NJ

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