JOHN SIOLO

***/*** ******* ****, ******** ****

H: 07 3390 8953

M: 043*-***-***

E: acch86@r.postjobfree.com

PROFESSIONAL PROFILE

An experienced and talented Sales Manager with proven ability to positively impact results and contribute

significantly to company goals and success. John’s expertise encompasses: Sales Management, Customer Service

and People leadership and he has enjoyed particular success in creating productive work environments where his

skill in training and motivating individuals to fulfil their potential has driven personal and team performance and

strong business results.

He is always keen to develop and build his skill-set and is keen to be part of an organisation that truly values their

people and enables them to realise their full potential.

KEY SKILLS

Sales Management/Leadership

• Successfully Managed Sales teams, through effective forecasting and strategic planning, in the

Telecommunications, IT recruitment, advertising, and the financial sectors.

• Motivation, training and ongoing coaching of teams and individuals to meet desired sales targets; achieving

revenue targets and guiding the sales teams’ to fulfil their potential.

• Run two contact centres with staffing levels of 60+ and 40+, overseeing their day to day running, providing

leadership and career development opportunities for CSR’s and team leaders; dealing with recruitment, HR

and performance management issues.

• P&L responsibility; sign off on new campaigns, controlling budgets, accountable for the growth and success of

the centres’; reporting weekly to the leadership team and key stakeholders.

Trainer/Facilitator

• Co-wrote and edited course content for the “Access Technology Sales Academy”; also facilitated the course

providing participants with a career path in Sales, or customer service roles.

• Gained registration as a course facilitator with the NZQA, and underwent a “Train the trainers” course with i-

train; Registered Assessor: qualified with the ETITO and NZQA, able to assess candidates in Level 3 in the

National Certificate in Call Centre operations (NCCCO).

• Experienced in assessment of Team leaders the NCCCO Qualification Level 4, and helping Management work

towards the Diploma in Contact Centre Management (Level 5).

Account Management

• A Key Account Manager, with significant experience in the Telecommunications and Call Centre industries:

maintaining and growing existing portfolios, meeting sales and revenue targets and reducing churn and

delivering to SLA’s.

• Achievement of KPI’s through building strong business relationships and providing the best solution for clients.

New Business Development

• Achieving significant business growth, in two roles, developing new opportunities both nationally and overseas,

building strong and lasting business relationships via effective networking and researching markets to build

understanding of the needs of target businesses in different industries.

CAREER HIGHLIGHTS

WebCentral Ltd eBusiness Centre Manager

Domainz Ltd Sales and Marketing Manager (eBusiness Centre Manager)

Connect Global Channel Sales Manager/Contact Centre Manager

Futurity Direct T/A Person2person Service Delivery Manager

TelstraClear Ltd Account Development Manager

Access Technology NZ Contact Centre Manager

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EMPLOYMENT HISTORY

December 2008 – Present

WEBCENTRAL LTD

WebCentral Ltd is the largest web hosting company in Australasia and a subsidiary company of Melbourne IT,

which is a world leader in the supply of Domain Names and related internet services. Listed on the Australian

Stock Exchange Melbourne IT also operates in Europe, Asia Pacific and the USA.

eBusiness Centre Manager

Responsibilities

• Management of an inbound and outbound sales team in a call centre environment

• Management of customer facing field sales team

• Oversee the introduction of new products and product enhancements into the channel

• Recruitment of new staff

• Staff training

• Lead and personally demonstrate MIT values and behaviours

• Reporting to senior management and key stakeholders

• Liaising with other company divisions

Achievements

• Increase of sales results by 23% from the previous year (2009 Vs 2008)

• Forecasting an increase of 25% (As of August) (2010 Vs 2009)

• Implemented new team structure for the sales team to drive online marketing products

• Developed internal processes and career path for all staff

• Developed individuals to realise potential and achieve goals & career path

• Grew sales team by 100%

November 2006 – December 2008

DOMAINZ LTD

Domainz Ltd is NZ’s largest and most experienced domain name registrar and provider of Online Solutions

and is a wholly owned subsidiary of Melbourne IT.

Sales and Marketing Manager (eBusiness Centre Manager)

Responsibilities

• Manage the Profit And Loss to achieve Revenue and EBIT targets

• Management of an inbound and outbound telesales team in a call centre environment

• Management and promotion of a high volume, transactional web site channel

• Development and oversight of online and offline Direct Marketing Strategies

• Participate in major corporate long and medium term decisions and strategies

• Oversee the introduction of new products and product enhancements into the channel

• Development of annual operating plans, marketing and systems development plans

• Lead and personally demonstrate Domainz values and behaviours

Achievements

• Increase of sales results by 40% from the previous year

• Implemented new team structure for the sales team

• Developed internal processes and career path for all staff

• Developed individuals to realise potential and achieve goals & career path

• Achieved Ebit targets and stretch 1 targets

• Achieved Sales revenue target

• Organised successful ROI for nationwide company Exhibitions (150%)

• Organised successful ROI for Search Engine marketing Seminar (200%)

• Organise nationwide Television exposure

• Increased brand and marketing activities and opportunities

• Grew sales team by 100%

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• Achieved $3m sales from telesales team in 2007 ($1.8m in 2006)

July 2006 – October 2006

CONNECT GLOBAL LTD/GLOBAL SOS LTD

Connect Global is National Contact Centre who runs a 24 hour business providing both inbound and

outbound services. Global SOS is a Subsidiary company of Connect Global Ltd

Channel Sales Manager/Contact Centre Manager

Responsibilities

• Developing and maintaining business relationships

• Marketing – Including Direct marketing campaigns, broadcast fax campaigns, Internet banner

advertising

• Lead generation

• Sales forecasting

• Financials – Strategic planning, P & L, Budgets

• Staff recruitment

• Staff Management

• Training

• Sales Performance

• Client Fulfilment

• Setting Monthly sales targets

• Controlling budgets

• Service delivery

Appointed to manage two roles:

Develop a Sales Channel for Global SOS Ltd

• This role was to promote a web based product into the NZ market at a reseller level. I achieved this

by developing lead generation campaigns driven by marketing/Advertising initiatives. Building strong

business relationships and ensuring the profitability for this arm of the company.

• Managed the sales effort from its inception and signed up the first resellers.

Manage the Connect Global Contact Centre

• This role’s purpose was to ensure the profitability of the Contact Centre, develop new business

opportunities, manage staffing issues and meet and exceed clients’ expectations.

• Setting marketing/advertising initiatives,

• Budgeting,

• Exceeding desired service levels.

July 2005 – July 2006

FUTURITY DIRECT T/A PERSON2PERSON

NZ owned and operated, Person2Person are outsourced Customer Relationship Managers. They grow

their clients' businesses through; innovative, cost-effective use of their contact centre, sales teams, and

technology. Based in Auckland and Wellington, providing a range of services to clients in New Zealand and

around the World.

Service Delivery Manager

Responsibilities

• Overall responsibility for Company Sales results/performance

• Staff recruitment

• Staff Management

• Training

• Sales Performance

• Client Fulfilment

• Setting Monthly sales targets

• Controlling budgets

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• Strategic planning/forecasting

New Business Development

• Developed Direct Marketing campaigns, to promote Contact Centre Services and win new

business opportunities.

Achievements

• Exceeding company sales targets in his first month – 483 new applications

• Creating a culture that, recognised achievements and rewarded performance

• Driving marketing initiatives to identify new business opportunities

• Re-writing performance code, induction manual

• Initiated in-house sales training program

• Mentored new Team leaders

• Initiated ‘Business Development ‘project to win new business for the company

July 2004 – July 2005

TELSTRACLEAR LTD

TelstraClear is a voice and data company, providing innovative market leading products, services and

customer focus to the business, government, wholesale and residential sectors. They have the best IP

network in New Zealand, offering trans-Tasman services in voice, internet and cable TV services for

residential customers in Wellington, Christchurch and Kapiti. TelstraClear serves around 400,000 business

and residential customers; they are wholly owned by Telstra Corporation Limited.

Account Development Manager

Responsibilities

• Provided the Account Management of 150+ Clients in the commercial business sector

• Met monthly sales targets aimed at growing this client base

• Excellent product knowledge to keep in line with the industry changes

• Sales Performance

Achievements

• Won a trip to the Gold Coast as part of the companies’ annual Sales competition, for exceeding

Sales targets and portfolio growth and reducing the churn of my portfolio. Competition is held in 3 parts and

runs for a year companywide.

January 2001- May 2004

ACCESS TECHNOLOGY NZ

As a growing contact centre, the Wellington office’s key role was to support their global operations,

providing ATNZ’s core support requirements of telesales and outsourcing these services to interested

clients.

Contact Centre Manager

Achievements

• Achieved highest revenue earner for October 2003

• Sales person of the month awards for 3 months

• Internal promotion’s: TSR – Team Leader – Sales Manager – Contact Centre Manager

• Initiated Access Technology mentor program

• Course facilitator, ETITO registered assessor

• As Sales Manager increased performance and results by setting new performance standards

• Won a trip to Japan (Twice) for Sales results

• Won a trip to the Gold coast for Sales performance of his team

• Earned trip to Sydney for “Call the Capital” project.

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Earlier Roles

October 2002

International Sales Manager/Contact Centre Manager

Senior Management position, responsible for direct reports: Business Development Manager; Account

Manager and 6 Team leaders.

• Providing the Account Management of the company’s major client in Tokyo through the

management of 12 sales representatives, directly responsible for revenue generation from this account,

and increasing revenue generated on a monthly basis, through strategies planning and forecasting,

• Controlling budgets for the international team, planning targets and setting bonuses for the sales

teams, based on their OTE on a monthly basis, ensuring allocated budget is not exceeded.

• Recruitment and training of staff, performance management, conducting performance/salary

reviews and career development discussions with team members.

Oct 2001 – Sept 2002

Mentor Program Coordinator (concurrent with Team Leader role)

• Coordinated the ATNZ mentor program to develop leadership skills, and to provide leaders within

the industry. Contacted industry leaders, successful business people, selling the company and the

program, as an avenue for individuals to realize their potential, by providing firsthand experience of the

mentors.

• Gained ETITO Assessor Registration in October 2001, Assessed individuals’ progress through to

completion of their ‘National Certificate in Call Centre Operations’ (NCCO) the industry benchmark; individuals are

assessed on unit standards provided by the NZQA.

• Appointed Course Instructor for the ATNZ Sales Academy. Initiated, wrote and prepared the course

content for the Academy. Instructed students in the course, teaching the latest sales techniques.

• Conducted seminars introducing the ATNZ Sales Academy and its benefits. Followed up with

students as they progressed with their NCCO.

Mar 2001 – Sept 2002

Team Leader (Internal Promotion)

• March 2001 Managed 8 Telesales representatives with responsibility for sales strategies and

achievement and monitoring of performance and results to meet desired personal and team targets.

• Led team and company meetings to motivate the sales team. Interviewed and recruited new staff.

• Conducted internal assessments for the ETITO and NZQA Certificate in Call Centre Operations

Level 3 as a registered assessor. Identified trends in monthly sales results and activities.

Jan 2001 – Aug 2001

Telesales Representative

• Conducted cold calling to ATNZ prospects while adhering to professional selling techniques

Answered incoming calls and proactively made outbound calls to gain new business, including making 100-

120 calls per day

EDUCATION & PROFESSIONAL DEVELOPMENT

• Achieve Global PSS – Course – Advanced Selling Skills 2002

• Registered ETITO Assessor – Level 3 NCCCO 2002

• I- Train Training material and facilitation course 2002

• Level 3 NCCCO 2002

• 2 Day Achieve Global Professional Tele-Selling skills course 2001

• NZ Post Customer care and Cash Handling Certification 1995

• Managing your peoples performances – NZ Chamber of commerce 2003

• Accounting for Non-financial Managers - NZIM 2007

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REFEREES

Available upon request

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