Customer Service Manager

Doug Mills

**** ********* ***** • Rogers, AR ****8

C: 501-***-**** • *********@***.***

Works well under pressure with proven ability to prioritize and focus to achieve the best result. Combines excellent

interpersonal communication and organizational skills with a talent for creative problem solving.

• •

Customer Service Professional Strong Communication Skills

• •

Self-Motivated Team Player Detail Orientented

EDUCATION

Electronic Technician Diploma, Northwest Technical Institute December 2013

Bachelor of Science in Mass Communications, University of Central Arkansas

EXPERIENCE

PROPERTY SPECIALTIES, Rogers, AR 5/11-12/12

Property Inspector

Responsible for executing inspections and evaluating properties for damages and possible hazards. Noted any

changes to the properties status since last inspection and reported these to property owners.

PAM TRANSPORTATION SERVICES, Tontitown, AR 7/10–5/11

Driver Manager

Supervised up to 50 over the road drivers, which included managing daily dispatches, truck routing and fuel saving

solutions. Worked with Customer Service Representatives to resolve load discrepancies.

HUGG & HALL EQUIPMENT, Little Rock, AR 7/08–9/09

Rental Coordinator

Supervised an 8-person team while managing daily delivery and pickup of heavy equipment throughout the state.

Resolved customer service issues and followed up to schedule repair or delivery of replacement equipment. Set

daily schedules and routes for 6 drivers and directed activities of rental mechanic and yard coordinator.

DATASCAN TECHNOLOGIES, Alpharetta, GA 5/07–7/08

Associate Field Specialist, Sherwood, AR

Conducted on-site audits and/or inspections of dealerships throughout Arkansas and Tennessee. Reconciled

inconsistencies between dealership and lender inventory. Documented results and reported findings to financial

institutions on a daily basis. Worked independently with minimal supervision.

DELUXE MEDIA SERVICES, North Little Rock, AR 5/95-01/07

Account Planner

Oversaw order management, distribution /shipping, and quality issues. Analyzed raw material inventories and

shortages to manage and meet production goals. Worked with management, suppliers and all departments to meet

production and shipping goals and resolve challenges.

Additional Training:

• Proficient with SAP (SD and MM/PP) and AS400

Doug Mills

C: 501-***-**** • *********@***.***

• Proficient in Microsoft Office: Word, Excel, Access, PowerPoint, Outlook

Page 2 of 2

Contact this candidate