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Customer Service Manager

Location:
Saint Louis, MO
Posted:
February 04, 2014

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Resume:

SHEILA G. GREENE

** ********* **, *******, ** ***71

304-***-****

CAREER SUMMARY: Extensive customer service knowledge as well as many

aspects of accounting such as accounts payable,

accounts receivable and purchasing. Dedicated

and hardworking. Attentive to detail and

produces quality work. Enjoys being a team-

player as well as accepting leadership

responsibilities. Experienced with SAP and

AS400 based software.

WORK EXPERIENCE:

Account Manager/Customer Clearon Corp, South Charleston, WV

Service Lead/Raw Material Inventory March 2000 to Present

Specialist

. Handle all aspects of customer service for

domestic and export customers, including

orders, shipments, deliveries, complaints, etc.

. Communicate directly with customers

. Problem solve when issues arise

. Provide support to the department

. Create and provide Excel based spreadsheets to

customers

. Coordinate and issue rebates to customers

monthly

. Monitor monthly department reports for audit

purposes

Manager, Mike Ligon 304-***-****

Buyer March 1998 to March 2000

. Processed and input purchase orders

. Dealt one-on-one with vendors

. Placed orders with a min-max system

. Confirmed pricing from purchase order to

invoices from vendors

. Performed follow-up for open purchase orders

. Assisted in physical inventory

. Resolved any issues from accounts payable

involving purchase orders

Manager, Mike Ligon 304-***-****

Accounts Payable May 1996 to March 1998

Specialist

. Processed invoices on computerized accounts

payable system with on-line purchase orders

. Printed and distributed checks

. Balanced monthly accounts payable

reconciliation

. Reporting processed on Excel spreadsheets

. Responsible for monthly accrual

. Processed journal entries for A/P and accrual

Manager, Randy Lawson 304-***-****

Sheila G. Greene Page 2

Senior Accounts United Parcel Service, South Charleston, WV

Payable Associate August 1989 to September 1995

. Matched invoices with purchase orders and other

supporting documentation for payment

. Coded invoices to proper department and expense

classification for use in departmental cost

reports

. Keyed invoices ready for payment into

computerized accounts payable system

. Printed and distributed checks daily

. Audited invoices and prepared management report

showing discrepancies between purchase orders

and invoices missing documentation, missed

discounts, etc.

. Operated 10-key calculator

. Performed data entry

Supervisor, Tina Bailes 304-***-****

COD Associate February 1987 to August 1989

. Processed and balanced COD's daily

. Reconciled funds collected from COD deliveries

. Prepared for deposit

Information Services February 1983 to February 1987

Associate

. Processed time cards for payroll reports

. Processed billing records for customer

invoicing

. Performed data entry

EDUCATION: WV State Community & Technical College, Institute, WV

Associates Degree in Accounting

December 2007

Garnet Career Center

Business Education

October 1995 - May 1996

Charleston, WV. 304-***-****

Carver Career Center

Rand, WV.

Certificate - Data Processing

HONORS AND EXTRA-

CURRICULAR ACTIVITIES: UPS Grant Committee 1994-95

SKILLS Experienced in typing, Microsoft Word, Power Point, and Excel.

Proficient in 10-key calculator operation, data

entry and computer skills. Extensive experience

in JD Edwards computer software, AS400 based

software and SAP.



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