Catherine E. Murriel
Collierville, TN 38017
accgwj@r.postjobfree.com
Sales/Office Manager
Highly organized with 10 years' experience; strong work ethic coupled with
the ability to adapt to various environments; an asset to any business and
will exceed expectations. Vast knowledge and experience with 2003 & 2010
Microsoft Office applications (i.e. Outlook, Word, Excel, PowerPoint),
Skilled in organizing, process improvement, and following-up for results,
with the ability to multitask/prioritize.
1 EDUCATION
University of Tennessee, Knoxville Graduated May 2010
B.A. Psychology
2 PROFESSIONAL EXPERIENCE
DIAL AMERICA MARKETING, INC. 2013
Sales Agent
. Conducted sales improvement classes resulting in a corporate wide
script modification and contributing to a 30% departmental sales
increase in 2013
. Consistently exceeded monthly sales goals resulting in recognition as
"Agent of the Month" throughout tenure
. Successfully resolved customer complaints on a daily basis
. Resolved billing inquiries
. Closed open issues and problems professionally, and timely
DOUG JUSTUS AUTO CENTER 2008 -
2010
Office Manager
. Streamlined "Process Workflow" resulting in staff reduction and
overall cost savings of 25% annually
. Developed new system for publishing monthly and quarterly profit and
sales summaries
. Primary liaison to customers ensuring a positive customer experience
. Negotiated and standardized office supply order process resulting in
35% cost savings annually
NEW DISCOVERIES EARLY LEARNING CENTER 2007 - 2008
1 Pre-Kindergarten Teacher
. Conducted quarterly gross motor and basic skill checks ensuring proper
skill development for children
. Analyzed results of gross motor skills check to identify areas to
adequately prepare children for kindergarten
. Presented multicultural children's programming resulting in expanded
exposure to different cultures
. Conducted literary reading, exposing children to advanced educational
material
Catherine E. Murriel
1230 Winoka Road
Collierville, TN 38017
accgwj@r.postjobfree.com
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GAP, Inc. 2002 - 2007
1 Freight Manager
Promoted to Freight Manager
. Supported and ensured execution of all shipping and receiving
processing procedures to floor-ready standards
. Implemented new merchandising stockroom placement system, resulting in
prompt and efficient customer service during peak business hours
. Increased customer service satisfaction scores by 35% per year
. Redirected activities as necessary resulting in higher than average
productivity standards
. Directed the staff including excellent follow up to ensure floor and
showroom replenished per company standards
2 Sales Associate 1999 -
2002
. Delivered exceptional Customer Service by greeting customer in a
friendly manner, making them feel comfortable, therefore increasing
the likelihood of making a sale
. Acknowledged and assisted customers promptly upon entering the store
. Assisted with duties, including restocking items and reconciliation of
the cash drawer