Administrative Assistant Customer Service
Resume:
JACQUELINE HYLEN
Email: *********@***.***
ADMINISTRATIVE SUPPORT PROFESSIONAL
PROFESSIONAL
SUMMARY
• Assistant with extensive administrative, customer service, and client management skills, with experience in a
wide variety of business sectors and operations.
COMPUTER
SKILLS
• Microsoft Office 7, Word, Excel, PowerPoint, Outlook, Acrobat
EXPERIENCE
DJO Global, Vista, CA December 2011 – November 2013
Marketing Consultant
A leading global provider of high-quality, orthopedic devices, with a broad range of products used for rehabilitation,
pain management, and physical therapy.
• Identified International vs. Domestic products, entered all media information, corresponded with Web Developer,
uploaded actual files to DJO’s FTP site and reviewed changes to the website once completed by the Web
Developer.
• Analyzed and revised user manuals, product, and packaging labeling to ensure compliance to the IEC 60601-1 3rd
Edition specifications.
• Redlined user manuals and all components required to manufacture the devices by ensuring proper safety symbols
and labeling meet the new requirements.
• Created Change Order Requests for all identified updates to be processed by the Graphics Department.
• Reviewed changes and updates from Graphics Department for accuracy.
• Collaborated with cross functional team which included Quality Assurance, Engineering, and Regulatory Affairs
to submit each product line to the testing body for final approval.
• Managed the conversion team including members of Manufacturing, Supply Chain, Buyers, Manufacturing RA,
QA, Engineering, and PDM to execute packaging, labeling, and user manual revisions for 60601-1 3 rd Edition
compliance transition.
NYCA, San Diego, CA September 2004 – January 2010
Administrative Assistant to the CEO
A National advertising agency working with Fortune 500 clients including TaylorMade-Adidas Golf, UCSD, Barona
Resort & Casino and San Diego Union Tribune.
• Effectively managed CEO’s calendar, expenses, and scheduling all professional and personal appointments.
• Coordinated extensive travel arrangements: airline, hotel, and ground transportation including developing
itineraries.
• Interacted, managed, and coordinated daily with clients and team of 35 personnel.
• Researched publications; created and maintained a company database utilizing Excel, categorizing specific
industry listings for press release distribution.
• Coordinated the interviewing process between management and ‘new hires’ candidates; Assist out-of-town
candidates with travel, hotel, and car service arrangements controlling costs and time management for all parties
involved.
• Established and managed key relationships with local and national media channels, resulting in free press
opportunities promoting the value of the company.
• Organized details of off-site functions involving participants’ availability, securing of location, menu choices,
travel arrangements, material preparation, and distribution of meeting materials.
JACQUELINE HYLEN
• Evaluated and streamlined travel budgets, reducing costs to clients, and coming within or under budget on
various campaigns.
Outreach Inc., Vista, CA October 2002 – April 2004
Marketing Assistant/Administrative Assistant
A leading provider of church communication and outreach tools. Outreach Marketing delivers attention-grabbing
postcards, banners, invitations and more to 60,000 churches nationally and internationally.
• Reported directly to the marketing director, coordinated and executed trade show events and conferences to
promote and grow the business.
• Co-analyzed product development and merchandising to show case best sellers.
• Eliminated back orders and promoted customer satisfaction by updating changes and revisions to online catalog
website which eliminated expensive back orders.
• Managed monthly budget reconciliation for offsite sales persons to control expenses.
Fun-Tees Inc., Concord, NC September 1994 – August 2002
Production/Sales Coordinator
A vertical international manufacturer of knitted apparel; with a reputation for handling package production that includes
garment dye, screen-printing, embroidery, special packaging, etc.
• Managed internal sales support activities including production liaison role.
• Coordinated with vendors and contractors to ensure all specifications, modifications and designs were met
according to contractual demands and terms.
• Verified samples were approved and quality controlled prior to production.
• Strengthened major vendor and contractor relationship to promote continued partnership.
Reebok International, San Diego, CA July 1993 – June 1994
Assistant Buyer/Inventory Control
A producer of athletic footwear, apparel, and accessories.
• Assisted lead buyer for a $30 million-dollar division.
• Verified open orders for 3.5 million T-shirts.
• Ensured accurate delivery dates, correct color, pricing and quantities.
• Increased efficiency and bottom line expenses by reconciling purchase orders.
• Communicated and established excellent customer relationships with mills.
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