Ashley Fields

**** ******* ***** **** ********, GA 30060 678-***-**** accgu7@r.postjobfree.com

Customer Service Specialist

Experienced professional with excellent ability to interact effectively /efficiently with customers to provide

information in response to inquiries, to handle / resolve complaints and to provide customer/ personal

services through exceeding quality standards for services, and customer satisfaction.

Core Strengths

Service Orientation* Obtaining / Processing Information* Solving Problems * Communication

Skills

Experience

Auto Spa Bistro, Atlanta, GA 2011-2012

Hostess/ Waitress

Greeted guests, sat them at tables or in waiting areas and provided guests with menus.

Spoke with patrons to ensure satisfaction with food / service, to respond to complaints, or to

make conversation.

Maintained contact with kitchen staff, management, serving staff and customers to ensure that

dining details were handled properly and customers' concerns were addressed.

Informed patrons of establishment specialties / features and received / recorded patrons' dining

reservations.

Developed specific goals and plans to prioritize, organize, and accomplish work.

Holiday Inn, Atlanta, GA Environmental Services Worker

2010-2011

Performed light cleaning duties to maintain establishment in a clean and orderly manner so

that health standards were met.

Observed precautions required to protect hotel and guest property and report damage, theft,

and found articles to supervisors.

Replenished supplies, and kept storage areas /carts well-stocked, clean, and tidy.

Ashley’s Sitting Care, Austell GA 2003-2010

Childcare Provider

Observed / monitored children's play activities maintaining a safe play environment.

Dressed children / changed diapers and assisted in preparing food / serving meals and

refreshments to children.

Kept records on individual children, including daily observations and information about

activities, meals served, and medications administered.

Supported children's emotional and social development, encouraging understanding of others

and positive self-concepts.

Instructed children in health and personal habits, such as eating, resting, and toilet habits.

Marietta Parks and Recreation, Marietta, GA 2001-

Score Keeper

2003

Conferred with officiate at sporting events, games, or competitions, to maintain scores.

Awarded scoring points on scoreboard, enforced scoring penalties and signaled officials to make

them aware of violations.

Provided information about facilities, entertainment options, and rules / regulations.

Effectively analyzed information and evaluated results to choose the best solution to solve

any problems.

Computer Skills Word, Excel, Power Point

Education

Concordia College, Selma, AL AA Liberal Studies Matriculations Expected

12/2013

Excellent References Available Upon Request

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