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Customer Service Manager

Location:
Washington, DC
Posted:
February 02, 2014

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Resume:

SUNY Fredonia

Lance J. Kowalewski

Apt. *** **** Kirkwood PL Hyattsville, MD 20782 BS in Business Administration: Finance

CP: 203-***-**** E: accgu2@r.postjobfree.com Class of 2012

Objective

To branch out and develop business strategies incorporating responsibilities that including

problem solving and planning while simultaneously involving design, flow and branding to

allow for business and personal growth.

Qualities

• Strategically minded individual who possesses a creative savvy in the art of design and mechanics.

• Aided in financial and strategic management by coordinating inventory models for validation and efficiencies

• Excellent analytical and strong logic based abilities of personnel movement and time allocation.

• Interpersonal skills:

o Supervisory skills and administration support: coaching and training new hires

o Superb time and budget management skills

o Effective communication style

Experience

SST Auto Inc. – Danbury, CT (Summer 2012 - Present)

Operations manager:

•Assists in professional and non-professional racing operations that include brand marketing and vehicle and driver support.

•Conducted parts and labor sales in assistance with the shop Porsche service advisor.

•Partnered with Owner and General Manager in developing a new parts inventory system into the business.

o Identified and allocated appr. $1 million in parts.

o Planed and coordinated inventory control to monitor inventory sales

• Enhanced internal operation by providing assistance to the shop foreman and team.

Buster Brown Bean Company - Fredonia, NY (Fall 2009 - Spring 2012)

Cashier and waiter:

• Project: Provided a financial strategic analysis to identify process improvements.

o Due to analysis they now have opened a second location.

• Provided direct customer service to ensure the best dining experience.

• In charge of inventory control and replenishment.

• Balancing of end of day sales and expenditures.

Internship:

EzOut Floor Removal Inc. - Tampa, FL (Summer 2011)

• Assisted business owner in key financial decisions in the purchasing of large equipment.

$45,000 orbital concrete grinder

o

$15,000 in supplies

o

• Process of account transactions including payroll, accounts payable and accounts received.

• Assisted management with logistics, training and job assignments of labor forces in the field.

• Effective, cooperative team organization

• Contributing to manual work in the field in order to complete necessary on-time/quality contractual obligations.

Skills

- Effective time management - Coordinated vendor networking - Meticulous about following direction

- Creative - Extremely efficient at strategic personnel movement

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