Customer Service Manager

Jimelle Nicks

Product Placement Supervisor/ Retail Associate - Northern Tool & Equipment

Memphis, TN

**********@*****.*** - 901-***-****

* 8 years of customer service and sales experience.

* Ability to encourage others to move towards lifelong success by pursuing a career according to their interest.

* Ability to work effectively in a fast paced environment.

* Ability to recruit and maintain satisfied customers through effective communication and the ability to meet

their needs.

* Ability to interact and develop relationships with diverse backgrounds.

* Organized, well presented and a team player but with the ability to work independently.

* Ability to listen, understand and execute instructions, reliable and punctual.

* Heavy customer relations via phone, direct and written communications with internal and external customers

* Supervised, trained, assigned duties and evaluated work performance of assigned personnel

* Administrative Operations - compiled/summarized reports, monitored/maintained inventory, maintained daily

cash receipts, procurement, requisitions, data processing, accounts payable, budgeting accounts, payroll and

HR operations,

* Evaluated, developed internal control procedures, materials and safety standards to achieve cost

containment goals, safety measures and proposed best practices

* Supervised, counseled young emotionally and behaviorally challenged juvenile offenders

* Coordinated and lead all aspects of daily activities and special events for large groups

* Experience with Inventory Control and Loss Prevention

* 2 years of Warehouse Management

WORK EXPERIENCE

Product Placement Supervisor/ Retail Associate

Northern Tool & Equipment - Memphis, TN - August 2013 to Present

Responsiblities

• Set planograms and resets for store stock

• Conference coordination, processing paperwork, receiving and directing customers and incoming phone

calls, opening, sorting, and distributing mail, researching and reconciling accounts payable and receivable on

general ledger and revenue accounts, filing, and operating standard office equipment.

• Supervised and trained full-time and part-time staff - included initiating payroll and other employment

documents.

• Shipping/Receiving

• Bill of Lading

• Organize and maintain warehouse area according company policy and health codes

Grounds Manager

Magnificent Grounds - Memphis, TN - May 2007 to January 2014

Responsibilities

• Several years of customer service and sales experience

• Heavy customer relations via phone, direct and written communications with internal and external customers

• Supervised, trained, assigned duties and evaluated work performance of assigned personnel

• Administrative Operations - compiled/summarized reports, monitored/maintained inventory, maintained daily

• Documented cash receipts, procurement, requisitions, data processing, accounts payable, budgeting

accounts and payroll

• HR operations

Facility Shift Supervisor/Warehouse

Magnificent Grounds - Memphis, TN - October 2012 to June 2013

Responsibilities

• Coordinated and supervised overnight crew of five employees

• Evaluated, developed internal control procedures, materials and safety standards to achieve cost

containment goals, safety measures and proposed best practices

• Supervised, trained, assigned duties and evaluated work performance of assigned personnel

• Interacted and maintained professional relationship with customers

• Ordered and maintained inventory

Residential Supervisor/Acting Program Manager

Magnificent Grounds - Bartlett, TN - February 2009 to March 2012

Responsibilities

• Made advising appointments, responded to telephone and written requests from the general public and higher

administration pertaining to the residential program, generated orientation materials, and composed letters

and memos.

• Coordinated staffing assignments for CPR training, orientation sessions, residential meetings.

• Maintained and edited clinical placement for residents.

• Managed clinical assignments/placements for approximately 20 residential residents.

• Managed health record database for residents.

• Supervised and trained full-time staff and student workers - included initiating payroll and other employment

documents.

• Heavy customer relations via phone, direct and written communications with internal and external customers

• Coordinated and lead all aspects of daily activities and special events for large groups

Youth Behavioral Counselor

Magnificent Grounds - Bartlett, TN - December 2007 to January 2009

Responsibilities

• Greet and direct visitors and family members to the facility areas.

• Supervised, counseled young emotionally and behaviorally challenged juvenile offenders

• Answer and direct all telephone calls during scheduled shift.

• Account receivable and payable (accept payments for residents and distribute funds to residents)..

• Occasionally make staffing calls.

• Keep log-in report of completed in-service.

• Provide callers with information about the facility, such as, address, directions, fax numbers, facility/company

website and other related information.

• Call all disaster codes using telephone paging system.

• Receive, sort and forward incoming mail.

• Coordinate the pick-up and delivers of express mail services (FedEx, UPS, etc.).

• Assist in the ordering, receiving, stocking and distribution of office supplies.

• Assist with other related clerical duties, such as, copying, faxing, filing, etc., as needed.

• Other special projects and duties, as assigned.

EDUCATION

Bachelor in Business Management

Bethel University - McKenzie, TN

2007

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