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Project Manager Customer Service

Location:
Columbia, MD
Posted:
February 02, 2014

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Resume:

CHARLES E. COMBS

Address:

Home: **** ******* ****** ****, ***. 64, Columbia, MD 21045

Cell: 434-***-****

Education

University of Virginia, Charlottesville, VA

Bachelor of Architectural History, 2002

North Carolina State University, Raleigh, NC

One year of graduate studies in architecture, 2002-2003

Piedmont Virginia Community College, Charlottesville, VA

Drafting class, Summer 2005, Accounting Class, Spring 2008

Skills

Proficient in Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Microsoft Visio;

Adobe FrameMaker, Adobe Photoshop, Adobe Illustrator, Adobe Captivate, Adobe InDesign; Stylewriter;

AutoCAD 2003, 2004, 2005, 2006, 2007, 2011, Mechanical 2008 and 2010;, and Quicken QuickBooks;

knowledgeable of 3D Studio, ADC Canvas, Microsoft Publisher, Corel Paint Shop Pro, FormZ; experienced in

both Mac and PC platforms.

Clearance level of Secret.

Able to produce and update Technical Manuals and manage all aspects of the development process for both TM-1

and TMCR formats. Able to quickly learn any software program needed while staying on budget and on schedule

for the project.

Able to manage all the aspects of a small business office including accounts payable, accounts receivable, payroll,

payroll taxes, general correspondence, dictation, filing and general organizing. Able to complete an entire set of

construction documents. Proficient in the taking field measurements and producing working drawings from them.

Experienced in research using both original source material and scholarly text.

Awards

Eagle Scout, Boy Scouts of America, 1997

2011 Runner-up Support Engineer of the Year, Maritime Systems, 2011

Work

Experience

Northrop Grumman

Technical Data and Training, Elkridge, MD

Student Support Coordinator: On project providing training to a large group of foreign nationals, function as

interface between Northrop Grumman and outside contractor providing housing, meals, and transportation for

students. This involves daily status meetings, regular contact to resolve issues as they arrive, and providing

assistance with time sensitive tasks. Also provide support to Training Manger and training staff. July 2013 –

current

Power/Control Systems, Sykesville, MD

Technical Writer: Lead on producing and completing existing, technical manuals in both TM-1 and TMCR

format using Microsoft Word for all programs at P/CS. Produced training course using Adobe Captivate, for

campus to use in annual training. Lead editor for proposal team. November 2011 – July 2013

Sperry Marine/Maritime Systems, Charlottesville, VA

Technical Writer: Lead on producing technical manuals for both existing and new hardware. Writing and

proofing procedures for technical manuals, including installation, replacement and maintenance, both as lead and

assisting others in the completion of larger works. March 2009 – October 2011

Illustrator: Produced installation booklets involving the revising of AutoCAD drawings, converting and

formatting into images to be inserted in to a Word document, and completing that for review. Provided assistance

to other team members, producing images necessary to complete their products in an efficient manner. March

2009 – October 2011

Madison Spencer Architects, Charlottesville, VA

Designer: Lead drafter on several projects, working directly with the project manager on all aspects of projects,

from making of presentation documents in the form of both display drawings as well as design booklets,

production of schematic drawings for review by the client, to the production of complete construction documents

for the field, as well as performing research for specifications and materials, and visits to job sites to do surveys

and to verify field measurements. April 2008 – September 2008 (layoff)

DASA Architects, Charlottesville, VA

Architectural Intern: Produced drawings for all phases of design, including complete construction documents

and specifications, and addendums during construction. Assisted in construction management of active building

sites, keeping accurate records of all related activities. Full Time March 2006 – March 2008, Part Time March

2008 – April 2008 (layoff)

Office Manager: Responsible for all aspects of running a small business office. Used QuickBooks extensively in

keeping accurate accounting of all income and expenses of the business, including creating and sending invoices

to customers, receiving payments, receiving and recording all bills from vendors (utilities, credit cards,

professional services, subscriptions, memberships), paying bills, printing checks, balancing and reconciling

checking account, paying employees who were both hourly and salaried. Responsible for filing and paying of all

quarterly and annual, federal and state payroll taxes and local taxes. Responsible for restocking all office

supplies, keeping and filling an accurate record of all activities of the office including confidential records of the

owner and his personal finances, as well as, general correspondence, transcribing from both writing and dictation.

June 2007 – March 2008 (layoff)

Elisabeth Sloan, Architect, Charlottesville, VA

Draftsman, Assistant Designer: Using Auto CAD, produced detailed plans and sections for construction, took

measurements of existing buildings and translated them into measured drawings, ran errands and performed other

office work as needed. September 2005 - December 2005 (layoff)

Hightech Signs, Charlottesville, VA

Vinyl Department: November 2004 -August 2005

James Madison’s Montpelier, The Montpelier Foundation, Orange, VA

Manager of Dupont Collection Warehouse: June-September 2004

Assistant in the Architectural Research Department : April-September 2004

Best Buy, Charlottesville, VA

Hiring Coordinator, Customer Service Representative: Fall 2003

Crozet Dairy Queen, Virginia Oil Company, Crozet, VA

Cook: Summer 2002

Summit Square, Sunnyside Retirement Community, Waynesboro, VA

Dinning Services Assistant: Summer 1998

Troop 73, Stonewall Jackson Area Council, Boy Scouts of America, Waynesboro, VA

Assistant Scoutmaster: Summer and Fall 1998



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