Customer Service Project

Xiao QU

* **** ****, *********, ******: +44-777*******

CB1 7UF, UK Email: *******@*****.***

Education

**** - **** ********** ** *********, UK

MPhil in Education (Research Focus: Special and Inclusive

Education)

> Competence to professional-body standards in special

educational needs academic research.

> Ability to communicate researched findings in writing and to

groups of students.

2011 - 2012 University of Durham, UK

MA in Translation Studies Obtained Result: Merit

> Proficient working knowledge of translating between English

and Chinese in various fields such as finance, literature,

engineering, fashion, etc.

2008 - 2011 Qingdao University, China

BA in Modern Languages Obtained Result: 81.6%

> Majored in English with Japanese and Spanish as minors.

> Have developed international and cultural awareness through

modules on literature, culture and foreign languages.

Work Experience

December 9-29 Radley, Cambridge, UK

2013 Temporary Sales Assistant

> Have developed a strong focus on customer service,

selling, product knowledge, communication and team

working.

October, 2013 Homerton College Library, Cambridge University, UK

-present Library Helper

> Returning and shelving books and answering student

enquiries on Sundays during term time.

March, 2013 ProTranslating, US

-present In-House Translator

> Translating websites for various international clients,

such as Hollister, Delta Airline, etc..

October 2012 Corbenic Camphill Community, UK

- July 2013 Carer

> Caring for people with severe learning difficulty in a

community on a daily basis.

> Working in the Corbenic Caf during weekend.

June-July Durham Translators' Limited, Durham, UK

2012 Recruitment Project Leader, Intern

> Wrote project proposal and project reports.

> Oversaw the entire workflow inside the recruitment team.

> Communicated and collaborated with project leaders from

other teams.

October 2009 China International Travel Service, Qingdao, China

-May 2011 Foreign Language Tour Guide and Catering Assistant (Part-

time)

Volunteer Experience

2009-2011 WatchingAmerica, USA (Online)

Volunteer Translator

> Found news articles for other translators to translate.

> Translated articles appeared in Chinese publications

into English, one article every other week.

July Brass Durham International Festival

2012 Volunteer

> Street of Brass Event: Band management, crowd control,

customer service, handing out programmes.

> Individual Chaperone: Accompanying the band in tours to

different schools; monitoring the activity and providing

feedbacks; looking

after the band and making sure everything is fine.

Summer Qingdao International Blue Economy Summit Forum, Qingdao,

China

2009 Conference Volunteer

> Worked in a team arranging conference plans and

timetables.

> Answered questions at information desk.

Skills & Interests

Languages

English (Fluent), Chinese (Native), Spanish (Fair)

IT Skills

Competent Microsoft Office user

Experience with CAT (Computer-Assisted Translation) software

Extra Curricular Activities

Rowing for Homerton College Boat Club, Cambridge University, 2013-2014

Music and Arts

Piano, guitar, drawing and photography

References Available on Request

Contact this candidate