JEBONY MITCHELL
816-***-****• **** Winchester Ave. Kansas City, MO 64133• accgrl@r.postjobfree.com
OBJECTIVE
Seeking to obtain a Project Coordinator position utilizing my organizational skills and ability to
coordinate multiple projects.
SUMMARY OF QUALIFICATIONS
• Direct sales & customer service skills
• Ability to work in fast paced environment
• Detail oriented, efficient, highly organized
• Excellent communication & relationship skills
• Basic knowledge of financial planning concepts
• Strong time management skills
• Ability to close over the phone
• Microsoft Windows applications, Excel, Outlook, Loan origination software
PROFESSIONAL EXPERIENCE
Nail Technician
Beauty Brands 2013-present
Provides consultations for potential clients advising them of the best nail application for their
needs. Creates and maintains one on one relationship’s in order to retain clients. Complies with
state regulated hygiene standards. Participates in continued education classes. Keeps current on
nail styles & enhancements. Upsells spa services to clients.
Telecom Analyst
AMC Entertainment, Inc. Kansas City, MO 2007-2010
Created a cost effective solution to eliminate unused phone lines and T1’s from 350 theatres
saving AMC approximately 1.4 million dollars.
• Coordinated the work and implementation of the project through effective
communications, taking and processing work orders.
• Planned and organized the activities of multiple project contributors to ensure services are
delivered on schedule.
• Established relationships with multiple vendors.
• Developed and maintained the process for tracking, scheduling, planning and problem
resolution.
• Created and maintained good relationships with internal departments and outside
vendors.
• Coordinated all service resources and vendors.
• Ensured that all theatres phone lines were set up according to the predetermined format.
• Converted all theatres to a National IVR system and removed all remaining phone lines.
• Served as a liaison between field technicians and theatre managers to ensure proper
installation of equipment.
• Coordinated installs, service activation and repair appointments.
• Created and maintained reports in SharePoint.
Mortgage Loan Officer 2005-2007
Home 123/New Century, Kansas City, MO
Self-generated mortgage loans from company provided leads and referral sources. Qualified
prospective borrowers and educated them of different loan programs. Acted as a liaison between
borrowers and internal business partners.
• Followed up on lead submissions and answered incoming calls.
• Structured loans and locked rates for borrowers.
• Worked closely with processors to ensure timely processing of mortgages.
• Closed sales leads over the phone.
• Collected financial documents from borrowers.
• Educated customers on loan process.
• Developed referral sources from realtors and network groups.
• Attended initial and ongoing training and seminars.
• Made sales presentations to potential borrowers.
Business Analyst VoIP Order Management 2000-2005
Customer Service Billing Specialist 1994-2000
AT&T, Kansas City, MO
Researched & gathered voice system data, order generation, schedule coordination and complete
change control lifecycle; including testing, implementation and verification of VoIP systems.
• Communicated with vendors and office contacts during and after cutover to verify
operations.
• Provisioned orders for VoIP service. Acquired & analyzed client’s application
requirements.
• Coordinated shipping & delivery of devices.
• Served as a resource for client questions & technical support.
• Handled email correspondence.
Presented AT&T products and services by building and maintaining customer rapport allowing
for the introduction of new products, services or upgrades to existing accounts.
• Enhanced department and organization reputation by accepting ownership for
accomplishing new and different request; exploring opportunities and added value to job
accomplishments.
• Answered incoming calls in call center setting.
• Researched and resolved customer billing disputes.
• Utilized multiple systems to provision orders & open trouble tickets.
• Tracked customer problems through resolution.
• Coordinated communication between local exchange companies & other departments.
• Ensured customer information was accurate in the database.
• Served as quality assurance for our team by sitting with customer service representatives
and evaluating quality of the calls.
EDUCATION
National American University 2000-2001
Information Technology
Park University 1994-1997
Business Management