Customer Service High School
Resume:
David Helbling
Aliquippa, Pa., 15001
accgqo@r.postjobfree.com
Highlights
• Skilled multi-tasker
• Focused on customer satisfaction
• Training
• Imports
• Team management
• Excellent customer service.
• Good typing skills. (40 w.p.m)
PROFESSIONAL EXPERIENCE
Worldwide Flight Services Inc. Pittsburgh, Pa.
Operations supervisor September 1991 June 2013.
• Customer service. Accepting cargo for transporting on a commercial Airline following TSA
requirements. Imputing all information into the airlines computer systems for tracking and tracing.
Answering telephones to help customers with questions or issues which included tracking lost
shipments, damages, and updating them with Customs and Border Patrol concerning international
shipments. Waiting on customers at counter.
• Warehouse. Loading and unloading trucks with forklift, pallet jack or dolly. Weighing and
dimming outbound shipments..
• Manager of Central Exam Site (C.E.S.) Worked with U.S. Customs to prepare international
shipments that needed to be examined for inspection, this included picking up the freight from the in
bond facilities and liaising with customs brokers on exam issues. Unloading and reloading ocean
containers.
• Training. I was responsible for keeping all current and new employees up to date on required
training which included airlines, company and TSA security and OSHA, warehouse employees
included forklift.
Greater Pittsburgh Air Cargo Inc. Pittsburgh Pa.
Operations Manager May 1982 March 1996
• Planning deliveries for route drivers. Setting up deliveries that required special treatment such
as time sensitive and appointments deliveries.
• Keeping drivers up to date with required D.O.T. regulations. Payroll. Managing office personal.
Communicating with maintenance supervisor which trucks were in and out of service.
• Dispatching pick up requests from customer to drivers by radio or telephone. Answering
telephone calls to take pick up requests.
• Driving a van, straight truck or tractor trailer to make deliveries or pick ups.
• Working warehouse to load and unload trucks with forklift, dolly or electric pallet jack.
Keeping warehouse neat and organized.
• Responsible for keeping track of international shipments received in warehouse until freight
was cleared by U.S. Customs. Separating paperwork for customers including Customs brokers.
EDUCATION
Cornell High School Coraopolis, Pa.
High School Diploma, May 1979
• General studies Volunteered to help in three high school plays.
Contact this candidate