Service Customer

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JEFFREY DADULA LAWAN

Looc, San Remigio, Cebu, Philippines

Cell Phone No: 091*-******* /+974-********

E-mail address: accgok@r.postjobfree.com

I. PERSONAL DATA:

Age : 33

Birthplace : Looc, San Remigio, Cebu

Birth Date : August 6, 1980

Height : 5'6"

Weight : 168 lbs.

Civil Status : Single

Religion : Roman Catholic

Citizenship : Filipino

Languages : English, Tagalog, Bisaya

II. WORK EXPERIENCES:

June 2012 - Present

Service Advisor

AUTOZ AUTOMOTIVE GROUP

St. 11, Industrial Area, State of Doha, Qatar

Job Description:

> Great customers with a smile, write repair orders and

estimate cost or repairs as required.

> Diagnose the car together with the customer and recommend

necessary repair or coordinate with foreman on

difficult problems.

> Schedule work and relay it to the Job Controller who in turn

assigns it to the technician.

> Check and follow up work in progress and be aware of the

status of the vehicle in the workshop.

> Contact customer by phone in case additional repair is

required and provide information on status of repair. Handle

phone calls on service matters.

> Check the finished vehicle to see if all the repairs conform

to the repair order.

> See to it that the finished vehicle is in order, clean and

ready for delivery to the customer.

> Assist the customer when he arrives to pick up the finished

vehicle.

> Perform post service follow-up either by phone or mail to

check if customer is satisfied.

> In cooperation with Reception Head, maintain good customer

relations and handle service customer complaints.

> Perform all other functions & tasks assigned or delegated to

him by his superior.

> Participates and promotes Kaizen activities.

February 2011 - March 2012

Service Reception Head

TOYOTA Cebu City INC.

#34 M.J. Cuenco Ave., Cebu City, Philippines

Job Description:

> Coordinate operations between Service Reception / Marketing

and Workshop proper.

> Maintain strict scheduling control of all servicing

activities in the General Job sections through the Workshop

Superintendent.

> Ensure smooth flow of operations in the workshop proper

through the Workshop Superintendent and Job Control Group.

> Coordinate with the Service Administration Group in

monitoring the administrative aspect of workshop operations.

> Assist the Service Manager in conducting and accommodating

customer problem and complaints through the Customer

Relations Group.

> Participates and promotes Kaizen activities.

March 2007 - January 2011

Service Advisor

TOYOTA Cebu City INC.

#34 M.J.Cuenco Ave., Cebu City, Philippines

Job Description:

> Great customers with a smile, write repair orders and

estimate cost or repairs as required.

> Diagnose the car together with the customer and recommend

necessary repair or coordinate with foreman on

difficult problems.

> Schedule work and relay it to the Job Controller who in turn

assigns it to the technician.

> Check and follow up work in progress and be aware of the

status of the vehicle in the workshop.

> Contact customer by phone in case additional repair is

required and provide information on status of repair. Handle

phone calls on service matters.

> Check the finished vehicle to see if all the repairs conform

to the repair order.

> See to it that the finished vehicle is in order, clean and

ready for delivery to the customer.

> Assist the customer when he arrives to pick up the finished

vehicle.

> Perform post service follow-up either by phone or mail to

check if customer is satisfied.

> In cooperation with Reception Head, maintain good customer

relations and handle service customer complaints.

> Perform all other functions & tasks assigned or delegated to

him by his superior.

> Participates and promotes Kaizen activities.

March 2004 - February 2006

Disc Jockey

PRIVIS CORPORATION

2nd floor Entertainment Center, Ayala Center Cebu

Cebu City

Job Descriptions:

> Play background music during dinner time such as jazz,

latin, soft, etc.

> Play & mix music such as rnb, house, etc.

> Diagnose & troubleshoot amplifiers, cd player, stereo

mixer,etc.

> In case of Discovery of extra essential work, contacts

supervisor and awaits instruction.

> Keep work area clean and orderly (5S).

> Maintain shop tools and equipment serviceable.

> Have knowledge of any modification and technical bulletins.

> Participates and promotes Kaizen activities

III. SKILLS AND CAPABILITIES

> Can Isolate & Troubleshoot Electronics Problem

> Proficient in both oral and written communication.

> Computer literate specifically on MS OFFICE, INTERNET

IV. TRAININGS / SEMINARS ATTENDED

> TSA Customer Care Skills Toyota Motor

Philippines

> Service Advisor Technical 1

Toyota Motor Philippines

> Service Excellence Training Toyota Cebu

City Inc.

> Team Building Seminar Toyota Cebu City,

Inc.

> Service Advisor Technical 2 Toyota Motor

Philippines

> Advance Service (ERA Net/DMS) Makati City, Metro

Manila

> Principles of Supervision & Management

Toyota Cebu City, Inc.

> Basic Line Trainers Training Program

Toyota Cebu City, Inc.

> Time Management Toyota Cebu City,

Inc.

> Dealer Inter Company Training (DIC-T) Program Toyota Motor

Philippines

(KAIZEN)

The following trainings/seminars are as follows : (3 mos.)

i. Managing Meetings

ii. Quality Awareness & Customer First Philosophy

iii. 5S

iv. Kaizen & 7QC Tools

v. QC Circle Record of Activities (QCRA)

vi. Leadership Coaching Series (Module 10 Assertiveness)

vii. Toyota Way in Sales & Marketing

viii. Toyota Business Practices

ix. Strategic Exposure Program

1) Toyota Manufacturing Training Center (TMTC)

2) Production Planning & Control

3) Assembly

4) Quality Control Inspection Line

5) Quality Control Engineering

x. Leadership Coaching Series (Module 6 How to Handle

Difficult People)

xi. Sales Kaizen Immersion

xii. Service Kaizen Immersion

> Basic Computer Aided Design Release14

University Of San Jose-

(Auto Cad R14) Recoletos

> Fundamentals of Environmental Rules & Laws Golden Peak Hotel,

Cebu

> Unleash the Highest Potential of Your Life

Pasig City, Philippines

> Unleash the Highest Potential of Your Money Pasig

City, Philippines

V. EDUCATIONAL BACKGROUND:

COLLEGE:

School : University of San Jose-Recoletos

Course : Bachelor of Science in Mechanical Engineering

Address : Magallanes St., Cebu City

SY : Batch 2004

SECONDARY:

School : San Remigio National High School

Address : Poblacion, San Remigio, Cebu

SY : Batch 1997

ELEMENTARY:

School : San Remigio Central School

Address : Poblacion, San Remigio, Cebu

SY : Batch 1994

CHARACTER REFERENCES:

Mr. Ashraf Salaheldin Diabess

Service Manager

Autoz Automotive Group

St. 11, Industrial Area, State of Doha, Qatar

Mr. Muwaffuq Al Sheikh

Sr. Service Advisor/Supervisor

Autoz Automotive Group

St. 11, Industrial Area, State of Doha, Qatar

Mr. Romeo Abe

Shop Superintendent

Toyota Motors (Cebu) Phils. Inc.

34 M.J. Cuenco Ave., Cebu City, Philippines

Telephone No. (032-*******-**

Contact this candidate