Customer Service Sales

Tammy Holder

Decatur, GA

*************@*****.*** - 770-***-****

WORK EXPERIENCE

Admissions Advisor

Ashworth College - Norcross, GA - March 2006 to November 2013

Responsibilities

I received inbound and outbound calls on an automated dialer. Talked to prospective students regarding the

educational levels we offered and gained a rapport with them to gain the enrollment. Exceeded the weekly

and daily goals set in the department. Obtained personal information of prospects and processed account

information of students globally.

Accomplishments

Numerous awards and certificates of achievement in customer service, as a top performer, enrollments,

revenue, and obtaining of goals set in my department.

Skills Used

customer service, computer software, sales, and phone skills.

Cashier, Sales Associate

Inserections - Decatur, GA - July 2003 to December 2005

Responsibilities

I interacted with the customers having product knowledge to sale and up sale adult novelties. I operated the

cash register, processed inventory and sometimes closed and opened the store on my own. I also handled the

safe on my shift making constant drops, assuring we always had change, and counted the safe and recorded

point of sales for my shift. Due to my hard work I also advanced to shift supervisor creating schedules and

training 5 individuals.

Accomplishments

Starting as a cashier and advancing to a shift supervisor.

Skills Used

Product knowledge. Knowledge of customer and company needs. Always willing to learn and accept more

responsibility.

Toddler Lead Teacher

Childern's Academy - Northlake, GA - August 2000 to August 2003

Responsibilities

Provided breakfast and structured play for children. Created weekly lesson plans. Maintained classroom

decorating and cleanliness, and planned activities throughout the day. Completed assistant manager training

program.

Accomplishments

Completed assistant manager program

Skills Used

Knowledge of child growth and development through training. Also was certified in CPR.

Receptionist/Cashier

Ulta 3 Cosmetics and Salon - Atlanta, GA - March 1995 to September 1997

Responsibilities

Responded to incoming and outgoing calls via multi-line phone system. Greeted customers and arranged

appointments. Handled cash and displayed merchandise. Conducted inventory, created UPC labels and

stocked merchandise.

Accomplishments

Took color classes thru Salon

Skills Used

People skills, phone multi-lines skills and UPC gun.

Telemarketing Sales Representative

Hillandale Memorial Gardens - Lithonia, GA - January 1994 to February 1995

Responsibilities

Marketed cemetery plots. Interacted with clients via phone contact. Performed sales and account management.

And I established great customer relations.

Skills Used

People skills.

Cashier/Bakery Operator

St. Louis Bread Company - Atlanta, GA

Responsibilities

Coordinated bakery operations. Handled cashiering and monetary transactions. Performed as a sandwich

maker. Established great customer relations.

Accomplishments

Obtaining the status of Bakery Operator thru hard work and training.

Skills Used

Training in operations of a business. People relations.

Front Desk Agent/ Housekeeper

Embassy Suites Hotel - Atlanta, GA

Responsibilities

Managed front desk, greeted and assisted customers. Responded to phone inquires and handled customer

complaints. Balanced transactions with receipts to consolidate daily sales. Established great customer

relations. Coordinated, cleaned and maintained rooms. And interacted with front desk on room availability.

EDUCATION

General Equivalency Diploma (GED) in Math, Science, Social Studies, Reading and

Writing

Gerrgia State University - Atlanta, GA

1994 to 1994

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