Customer Service
Resume:
Leslie A. Graves
Rd.
#*
Riverside,
IL
60546
(708)
699
5070
OBJECTIVE
To
obtain
a
challenging
position
at
a
growth
oriented
firm,
which
will
allow
me
to
further
my
skills,
acquire
new
abilities
and
contribute
to
the
growth
and
development
of
the
company.
PROFESSIONAL
2/2009
Present
BankFinancial,
F.S.B.
Burr
Ridge,
IL
EXPERIENCE
CLOSER/LOAN
DOCUMENTATION
SPECIALIST
Utilize
Bank’s
systems
including
LaserPro
to
draft
and
•
prepare
loan
documents
before
closing
to
insure
accuracy
Prepare
closing
packages
for
all
loan
types
and
coordinate
•
with
customer
and
title
company
to
insure
loan
closes
properly
and
timely
Produce
funding
requests
and
oversee
the
wire
and
funds
•
needed
for
closing
Determine
closing
and
documentation
issues
that
develop
•
throughout
the
closing
process
and
independently
develop
practical
resolutions
for
them
Coordinate
with
commercial
banker
to
clear
any
outstanding
•
issues
prior
to
closing
Review
documentation
after
closing
to
insure
accuracy.
•
Resolve
any
issues
found
in
a
timely
manner
Insure
perfection
of
Bank’s
lien
on
collateral
prior
to
closing
•
Coordinate
with
underwriter,
loan
officer,
loan
servicing
and
•
processor
throughout
closing
process
to
insure
all
conditions
precedent
have
been
cleared
and
loan
is
properly
boarded
on
Bank’s
systems
Interact
with
other
departments
and
associates
to
develop
a
•
team
approach
to
projects,
resolve
issues,
or
investigate
new
developments
that
arise
on
a
day
to
day
basis
Order
and
review
UCC,
tax
judgment,
bankruptcy,
and
real
•
estate
searches
as
request
or
required
Coordinate
and
schedule
closing
to
insure
timely
processing
•
of
loan
Accurately
issue
checks
or
initiate
wires
for
closing
•
Conduct
final
review
of
executed
documents
•
Provide
excellent
customer
service
and
represent
Bank
in
a
•
professional
manner
at
all
times
Develop
a
strong
knowledge
of
core
legal
documents
for
each
•
product
offered
by
the
Bank
and
how
each
type
of
borrower
affects
the
relative
documents
Other
duties
as
assigned
•
5/2004
1/2009
Old
Second
Bank
formerly
Heritage
Bank
New
Lenox,
IL
Loan
Administrative
Assistant/Loan
Processor
• Provide
support
services
to
the
CEO,
Executive,
Senior
and
Vice
President’s
in
Commercial
Lending
• Prepare
and
review
loan
requests
following
underwriting
guidelines
and
policies
• Assist
lenders
with
preparation
of
small
credit
memos
• Review
past
dues
for
lenders
and
assist
as
needed
• Responsible
for
calls
to
loan
and
deposit
customers
as
directed
• Manage
calendar’s
and
independently
schedule
appointments
• Meet
with
customers
on
various
deposit
and
loan
issues,
including
closings
• Communication
via
e
to
fellow
employees
and
customers
• Assist
with
documentation
needs
for
outside
community
activities
• Screen
incoming
calls
and
correspondence
and
respond
independently
when
possible
• Direct
preparation
of
records
such
as
agenda,
notices,
minutes
and
resolutions
for
corporate
meetings
as
needed
Compose
and
prepare
confidential
correspondence,
•
reports
and
other
complex
documents
Process
deposit
account
transfers
•
Create
and
maintain
database
and
spreadsheet
files
•
4/1990
5/2004
Crown
Mortgage
Co.
Oak
Lawn,
IL
Collection
Rep./Processor/Closer/Loan
Servicing
Rep.
EDUCATION
Columbia
College,
Chicago,
IL
Photography/Art/General
Studies
Moraine
Valley
CC
Palos
Hills,
IL
Business/General
Studies
*Word
Processing
Certificate
Queen
of
Peace
HS
Burbank,
IL
General
Studies/Business
*High
School
Diploma
SKILLS
Typing:
70wpm;
Strong
analytical
and
organized
skills
Excellent
interpersonal,
customer
service
skills,
phone
manner
and
office
etiquette;
Software:
Windows
operating
systems
Word,
Excel,
Outlook,
JackHenry,
OnBase,
LaserPro,
TotalPlus,
Calyx,
ACT,
Miser/Zeus(FSB
Solutions),
CT
Lien
Solutions,
Vendor
Services,
WirePro,
RoboDocs
REFERENCES
Available
upon
request
Contact this candidate