Customer Service Manager

Samantha L Harold

**** ******** **** **

Austinville, VA 24312

Phone: 276-***-****

Alt Phone: 276-***-****

***********@*********.***

Objective

To obtain a position that will allow me to exercise my experience in providing quality

service in the business community.

Employment History

Quality/Safety Manager

09/2012-Present Nancy’s Candy Company Meadows of Dan, VA

540-***-**** Oversee, completing and maintaining safety programs and policies as they

relate to federal government policies were concerning safety and quality in the workplace (USDA,

FDA, OSHA, FSMA). All training duties- All records of all training activities that involve personnel

-Developing and implementing maintenance and training schedules for employees and

scheduling outside safety training organizations (if the need arises) to provide training to

personnel-Investigate accidents and mishaps, write up corrective actions and follow-ups with all

document recorded- Ensure that a proper record management system is implemented and

maintained. Compile and maintain all AQF 7 Documents (new and revised) and all document

control, Attend seminars on safety in the workplace and new government regulations. Testing and

growing listeria, e-coli, and so forth on a regular basis. All MSDS and PPE ordering and

implementing as well as training.

Retail Manager

02/2011 - 04/2012 Harley Davidson of Wytheville Wytheville, VA

276-***-**** Ordering of merchandise, vendor communication, customer service,

scheduling of employees, employee training, P&L Reports, Coding invoices, Human

Resource, Insurance, payroll entries and deductions, Microsoft Office

Sales and Marketing

04/2004 - 01/2011 Barker Microfarads Hillsville, VA

276-***-**** Work with production to get orders correct and shipped on time ISO

9001 Document Control Perform all customer requests and demands Perform

production scheduling and expediting for all product codes. Entering and verifying all

orders. Quote per customer requests. Generate all lot cards, Xerox spec on back of

lot cards if needed. File customer correspondence and computer reports. Fill-in for

switchboard when needed. Answering telephone and replying to faxes sent in regard to

scheduling, pricing, expediting, etc., to customers. Excellent Microsoft Office skills

Generate spreadsheets and other correspondence in Microsoft Word, Excel, Access,

PowerPoint, and Outlook in regards to customer’s needs. Credit Union Withdrawals

Assist Human Resource Manager with filling, paper work, employee questions Enter

foil and material requisitions Corresponds between customers portals

Office Manager

04/2003 - 01/2004 Advanced Motor Hillsville, VA

( and they went out of business) Advanced Motor Services,, All Human Resources

(insurance, 401K, credit union, training,) Purchasing of supplies Answering

telephones and replying to faxes Generate quotes Sales Customer service

Employee time cards and payroll Data entry

Supervisor

06/1997 - 04/2003 Petro Ft. Chiswell, VA

(Company got bought out) Verified cash in registers before and after shifts Take

money and give change Order supplies and merchandise for the store. Fill-in in for

other departments when needed Produce work schedules Nightly deposits Safety

inspections

Education History

Completion Issuing Institution Location Qualification Course of Study

Date

05/2007 Liberty University VA Master's Degree Business

Management

12/2004 Bluefield College VA Bachelor's Business

Degree Management

05/2002 Wytheville VA Associate's Business

Community College Degree Administration

05/2000 Wytheville VA Associate's Business

Community College Degree

More References Available on Request

References: Debbie Dalton / Accounts Manager / 276-***-**** ext.201 Amy Sykes /

276-***-**** / Brooke Brown / Paralegal /704-***-**** Feel free to contact me at any

time at 276-***-**** if you have any questions.

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