CURRICULUM VITAE

Narita Tamang Address: F **/* sec 15 rohini Delhi

- 110086

Mob:999******* Landline: 011-********

E-mail:

accg45@r.postjobfree.com

Career Objective

To attain a position which provides opportunity to explore my

potential and which is professionally challenging and academically

invigorating.

Work Experience

Worked with Atlas Documentary Facilitator Company Pvt. Ltd. (from dec 24

2010 to 10 june 2013)

About ADFC: It provides captive processing support to HDFC Bank Ltd. In the

area of transaction processing; broadly covering functions of Retail Asset

& Liabilities, Corporate operation and other areas of bank.

Position Held: Service Quality Executive

Job Responsibilities:-

. Attending to clients concerns & complaints and undertaking steps

for effectively resolving them.

. Scheduling regular and continuous interaction over phone,

emails and in person with customers to resolve all escalation

pertaining to Debt Management of bank.

. Helping Bank's collection team to resolve and reduce NPA by way

of arranging/ offering settlement on written off credit cards

and following up till closure.

. Monitoring calls of collection agents and highlighting any

lapses to management to maintain high degree of service

satisfaction level.

. To suggest solutions and/or alternatives to resolve delinquent

customers concerns and ensuring low NPA.

. Providing a strong backend support to operation and customer

support teams to regularize/ maintain customer scores/ status

in CIBIL and other similar data base.

. Handling MIS operations and data support system for the team.

Achievements highlights

. Got no. of appreciations from highly satisfied customers for

providing them with the end resolution to their queries.

ORGANIZATIONAL EXPERIENCE

PREVIOUS HSBC BANK JUNIOR OFFICER (April-2009 /December-2010)

Working in trade Dept .Activity involved in handling export and Imports

Document and uploading the docs at six sigma .Managing walking customers

and handling enquiries regarding their documents.Maintaning the records in

file.Hand over the trade transaction document to the authorize customer by

scanning their signature and details.

Educational qualification : Master of Business Administration in Human

Resource

Bachelor of Arts

Award/Achievements : Certificate of excellence award for outstanding

performance in

Debt Management.(2012)

Active Participation

Training Programme in Data Protection

Awareness(2009).

Participation /Certificate

for computer literacy Ambassador under the

aegis of World Computer

Literacy Day.

Computer knowledge : Graduate in information Technology (GNIIT) 3

year.

Diploma in information

Technology(DNIIT) 1 year.

Strengths

> Excellent oral and written communication skills.

> Good dispute handling & mentoring capabilities

> Good knowledge of the web applications and their functioning

Team player with positive attitude

Ability to handle stress under pressure.

Personal data

Date of birth : 22 Sep1983

Marital status : Single

Hobbies : Gardening,cooking and travelling.

Language Known : English &Hindi and tamang language.

Nationality : Indian

Declaration

I hereby declare that the information provided above is true to the best of

my Knowledge.

DATE:

PLACE: Delhi (Narita Tamang)

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