Michael J. Cook
Skokie, IL 60077
847-***-**** (mobile)
accfxz@r.postjobfree.com
CAREER SUMMARY: Extensive experience in hospital and physician account receivables (cash-posting, billing,
charge entry, patient representative, supervision). Trained in four systems plus Microsoft Office (Word, Excel, Access).
Strengths: Proven problem solving, strong verbal and written skills, reporting accurate financial data and statistics,
meeting monthly deadlines, ability to work with other departments. Demonstrated ability to lead and motivate high-
performing teams, set performance goals.
Professional Experience:
Rush University Medical Center (January 2012-May 2012), Collector Rush University Medical Group.
• Collecting on aging physician receivables through internet searches, phone calls to third-party payors, patients
• Updating system to efficiently secure payments
• Customer service phone calls, cash posting, correspondence follow-up
Served as Treasurer of Dignity/Chicago (2010-2013), IT Coordinator (2010-currently)
Completed Medical Billing Certificate for CPT and ICD-9 Coding curriculum (2009-2010) at Oakton Community College
Completed QuickBooks Part 1 Accounting course (2011) plus Financial, Cost and Intermediate Accounting courses at
Oakton Community College since 2009.
Served in President Obama’s election campaigns (2008, 2012) as a volunteer for canvassing, phone-banking.
Accordis Inc./Zavata-American Corp (2005-2007) Medical receivables management, Supervisor of Credit Balance
Resolution.
• Supervised crew of 5 employees to resolve backlog of 4,500 credit balance accounts for New York City and
Chicago EMS clients. Successfully resolved credit balance inventory to within 60-day industry norm.
• Wrote procedures and trained staff in coordination of benefits resolution between two or more insurance
companies based on industry practices and legal requirements.
• Streamlined refund and appeals for recovered payments processes using downloaded Medicare CMS forms and
medical notes.
• Trained staff in identifying accounts for refund, adjustment, cash transfer, internet searches for insurance
payments, communication with insurance companies. Successfully delegated responsibilities for refund process
to staff.
• Communicated with patients, insurance companies, clients, client managers regarding refund, cash-posting issues.
• Screened and approved refund, adjustment and cash-transfer requests.
• Saved major client refund costs and administrative expenses through audit of Humana Medicare HMO
reimbursement levels.
Springfield Service Corp (2004-2005) Outsource firm that acquired ENH physician receivables. Coordinator
Cash-Posting Department
• Posted daily electronic remittance files for Medicare/BC-BS and maintained Access tracking database.
• Wrote procedures and trained 3 employees in balancing file postings with cash payments, resolution of cash
errors.
• Entered HMO IPA bulk payments into Access tracking database, worked with IT support team for development of
database and trained posting staff in use.
• Resolved monthly holding accounts for medical records and subpoena fees through charge adjustment and
crediting of physician income in Epic.
• Successfully trained in Epic Comprehensive Physician Practice module.
Northshore University Healthsystem (formerly Evanston Northwestern Healthcare 11/78-4/04)
Supervisor Cash Posting Professional Business Office (1985-2004)
• Hired, trained and supervised staff to post cash, claims denial messages, and calculate contractual adjustments for
110 physicians. Staff grew from 3 to 9.
• Received hospital achievement award for testing and implementing electronic remittance programs for
Medicare/BC-BS in Epic.
• Developed procedures and supervised crew to post cash to A/R, resolve credit balances, approved refunds,
transfer cash, and post adjustments to accounts.
• Developed holding accounts linked to four bank accounts for refunding multiple practices.
• Served as A/R Physician Bookkeeper. Prepared monthly journal entries, spread-sheets for reporting income,
refunds, collection and billing fees in Excel, wire transfers with bank and provided assistance with monthly bank
account reconciliation. Prepared daily deposits of checks.
• Devised research methods for identifying and reposting unidentified cash.
• Paid monthly collection agency fees through journal entries, check requisitions. Allocated costs against physician
income.
• Supervised daily posting of Medicare/BC-BS electronic remittance data, maintained balancing tracking database
in Access.
• Wrote procedures and trained staff for balancing electronic posting files to cash payments, resolving cash errors in
3 systems.
• Worked with unit’s IT team and Accounting on report changes, balancing procedures and tracking databases.
• Began career as a patient representative, communicated with patients over the phone and in writing regarding
account status and as information systems data analyst correcting and posting charges from error report.
Education:
Currently enrolled in Associate Degree in Accounting curriculum, Oakton Community College
MA in Urban Studies, University of Chicago
BA in Political Science, University of Louisville
Languages: conversational Spanish, sign-language for hearing impaired
RERERENCES: Available upon request