Donua McDANIEL

Customer Service Representative - Aon Hewitt

Houston, TX

accfve@r.postjobfree.com - 832-***-****

To gain a position which utilizes my customer service skills, highlight willingness to further develop and

consolidate skills in this area and make a valuable contribution to an organization.

WORK EXPERIENCE

Customer Service Representative

Aon Hewitt - October 2012 to Present

Administer health and welfare benefits

• Administer 401(k) plans

• Able to assist various customers and communicate effectively

• Perform in a high stress environment

• Interact daily with internal and external customers

• Resolve customer issues in a timely manner

Signal Systems Specialist

United States Army National Guard - October 2009 to Present

Install, maintain and troubleshot Signal support equipment and terminal devices.

• Maintain and operate designated radio and date distribution systems.

• Provide training and technical assistance for user owned and operated automation communications

equipment.

• Perform a wide variety of other clerical, administrative and office functions.

• Prepare maintenance and supply requests for entire unit.

• Install, operate and perform preventative maintenance checks and services on power generator.

Front Desk Associate

United States Army National Guard - January 2012 to July 2012

Answered inquiries from customers concerning products and services.

• Interacted daily with internal and external customers.

• Performed a wide variety of other clerical, administrative and office functions

• POS (point of sale)

• Answered multi-lined phones

Cashier/CSR

Food Fair - November 2008 to June 2010

Responsible for cash/credit card transactions.

• Responded to customer's inquiries to provide solutions to various situations.

• Organized and tallied daily cash receipts.

• Operated cash register to process purchases of merchandise.

EDUCATION

University of Phoenix

May 2013 to Present

Prairie View A& M University

January 2010 to December 2010

SKILLS

Word, Excel, Outlook, Power Point, Access, 60 wpm, 10 key touch, Lotus Notes, Citrix, CS Pro

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