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Manager Customer Service

Location:
Shawnee, KS
Posted:
January 31, 2014

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Resume:

D E B O R A H C O L L I N S

**** **** **** ****** . ******** Park, KS . 66204 .

913-***-****

QUALIFICATIONS and SKILLS

( Strong leader and effective communicator with clients and coworkers.

( Exceptional attention to detail and adept in managing budgets

( Efficient time manager with exceptional organizational skills.

( Team player that motivates all levels of employees.

. Highly developed project management and problem-solving skills

. Excellent communication, analytical and negotiating skills

. Professional, creative, and flexible and the ability to work

independently

. Experience with Microsoft Office, A/P, A/R, bank reconciliation,

profit and loss statements, and budgets

EDUCATION

Johnson County Community College, degree in Hospitality Mgmt., graduation

date May, 1989

St. Teresa's Academy, College Prep School, graduation date May 1987

EXPERIENCE

Manager-Corner Bakery Caf

08/2013-

. Responsible for Caf - Opening/Closing, Labor/Food costs.

Customer service, management of employees, Using the Corner

Bakery standards to provide excellent service

Event Planner/Catering - Shawnee Mission Medical Center

1/2012-8/2013

. Responsible for all events pertaining to catering within entire

hospital facility.

. Duties include large events and private parties for doctors,

board members, meetings, and all social functions.

. Served as onsite point person for all catering events at

hospital.

. Designed and Implemented computerized forms to make catering

department run more efficiently.

Banquet/Catering/Event Manager - Yia Yia's Euro Bistro

4/2009 - 1/2012

. Responsible for booking and organizing all private events in banquet

room and off site catering events.

. Duties included implementing concept of parties and attention to

detail from beginning to end of function.

. Created timelines to implement successful events and orchestrated

weekly meetings to ensure deadlines were met.

. Created positive work environment for staff to cohesively work

together

Restaurant/Banquet Manager - Zest

7/2008- 04/2009

. Hired and trained all staff at restaurant.

. Developed organizational chart for restaurant and assigned

duties to staff accordingly. Duties also included all offsite

catering work and private party bookings at restaurant.

Hostess - J. Gilberts Restaurant

5/2005-7/2008

. Greeted all clients entering the restaurant. Seated guests

accordingly to ensure steady flow and comfort for dining

experience.

Book Keeper/Accounts Payable - Sheraton Hotel and Convention Center

7/2003-7/2004

. Responsible for all accounts payable for hotel.

. Duties included bank reconciliation and payroll procedures.

Executive Assistant - Exscape Travel

1/1999-7/2003

. Worked directly with clients, vendors, and hotels to create

vacation packages for organizations.

. Covered all aspects of travel from room, car, to entertainment

sources.

Manager/Trainer/Book Keeper - PB&J Restaurants - Yia Yia's

1/1993-7/2003

. Trained all new employees of restaurant.

. Managed front house of operation with daily schedules and

overseeing of wait staff and service employees.

. Reconciled accounting procedures including accounts

payable/receivable and deposits. General ledger duties

including daily profit/loss data for management.

Trainer/Head Waitress - PB&J Restaurants (Paradise Diner)

7/1991-1/1993

. Trained new employees and led wait staff at location



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