Customer Service Management

**** ***** ***

C INCINNATI, OH *****

************@*****.***

(513) 362-

06ZZ

AMY FREEMAN ( 513) 513-254-

2346

(C2)513 462

5690

WWW.LINKEDIN.COM/PUB/AMY-

FREEMAN/44/6A8/865/

S kills

EXPER I ENCE

Payroll/ Administrative Specialist in H R/ Accounting Payroll A/P, A/R,.,

Collections

J une 2013–September 2013 (Contract Assignment)

C ity Of Cincinnati/ Volker & Associates C incinnati, OH

A uditing &

Prepare and balance period-end reports, and reconcile issued payrolls to bank

Assessment of data

s tatements.

K nowledge of

Compile statistic using reports, statements, and summaries related to pay and multiple software

packages

benefits accounts, and submit them to the appropriate department’s

A DP, Great

Prepare payroll deductions, compute payroll adjustments and reconcile

Plains Brass r ing,

i nsurance and benefit accounts

Kronous SAP

People Soft,

Perform complex and specialized work related to the preparation, processing,

Quick Books

and maintenance of the payroll. Epic Medical

Software,

Complete time sheets showing employees' arrival and departure times.

Oracle, AS/400,

Cit rix.

Post relevant work hours to client files in order to bill clients properly.

E xtremely

Distr ibute and collect t imecards each pay period.

technologically

savvy

Complete, verify, and process forms and documentation for administration of

benefits such as pension plans, unemployment and medical insurance. E xpert in

M icrosoft

Coordinate special programs, such as United Way campaigns, involving payroll

Word

deductions.

Expert in Excel

Process, update and design visual systems for payroll and t ime t racking

E xpert in

p urposes

PowerPoint

Reviewed and process expense reports

E xpert in Outlook

Process request for payment (RFP) and related activities using specific software

built for the City and interacting with finance as required E xpert in Access

Check each employees work hours, calculating holidays and overtime, while G reat staff

management

keeping in mind the company's regulations concerning any f lexibili ty in

abilities

s tarting or ending the work day

Formulating the wage-coupons and calculating the appropriate tax payments

Excellent

organizational,

Maintain and t rack/enter in all time cards and t rack down missing

interpersonal and

documentation for time cards and absences communications

skills

Document project activities clearly and concisely to provide comprehensive

Leadership Team

p roject history in workflow management system

Member

Compose and edit memos, letters, emails and other correspondence; format and

edit documents such as financial statements, presentations, proposals and Public Speaking

other client deliver ables according to brand standards.

Data Collection

Build relationships, using various mediums, with customers in all functions at

and

a ll levels, and assure effective delivery of services

Reporting

Provide t ime and expense support

Highly skilled in

computer software

use &

P ayroll /Executive Assistant/Placement Expert troubleshooting

September 2011-June 2013

I T T Technical I nstitute C incinnati, OH Type 60-80 WPM

Process the payroll funding journal after each payroll and other journal entries

Ability to quickly

as needed. learn new concepts

and skills

Verify hours and PTO information.

Process new hires, terminations, and all employee data changes.

Strong analytic

and diagnostic

Process employee verifications and garnishments

skills .

Generate manual checks as needed.

Used Brass Ring to process journal entr ies, t rack attendance, and maintain Customer Order

Fulfillment

employee database.

Technical/User

Handled other payroll related issues

Support

Responsible for heavy calendar management, requir ing interaction with both

Complaint

i nternal and external executives and assistants, as well as consultants, to

H andling

coordinate a variety of complex executive meetings

Reports &

Assist Director with research of presentation resources

Documentation

Prioritize and manage multiple projects simultaneously, and follow through on

Agency

issues in a timely manner

M anagement

Use of People Soft

Recruiting/Placem

ent

Reconcile and complete expense and disbursement reports for the Director

Establishing long

Ar range t ravel schedule and reservations for executive management as needed

term relationships

w ith clients

Drive and facilitate recruitment efforts with major employers through employer

b randing for perspective talent/college graduates (Placement Outcome ranked

Supported CEO’s

i n the top 25 out of 127 locations) & CFO’s

Expert with full life cycle recruitment including sourcing, interviewing,

Data Management

i nterview coordination/calendar management, offer negotiations, closing, and

Supervisory

following up to give first day instructions

E xperience

Built effective relationships with local and regional corporations, non-profit,

M arketing

government organizations, and community partners to identify employment

E xperience

opportunities and to promote the school’s qualified students, graduates and

a lumni. Public Relations

E xperience

Provides career coaching, including seminars and workshops in interviewing

Tax & Government

techniques and other job search skills t raining to students and alumni.

Administration

E xperience

Ensures the up-to-date maintenance of the Career Services database,

documentation, reports and students records in accordance with company

policies, government regulations and accreditation standards. Financial

Operations

Handled all

PAYROLL/EXECUT IVE ASSISTANT /TRA IN ING COORD INATOR aspects of Running

a B usiness

September 2007-September 2011

D ept. Of Labor/Management/ T raining Corporation, Cincinnati, OH Resume writing,

(PRO MO TED WI T H I N SAME CO MPANY) Job Search, Job

Appointment

Processes all manual checks and special requests as needed

Recommend

Prepare payroll deductions, compute payroll adjustments and reconcile

Course of Action

i nsurance and benefit accounts.

Based on Data

Audit daily and hourly time sheets each month for correct data and budget

assignments

Customer service

Update payroll records by entering changes in exemptions, insurance coverage,

Record

savings deductions, and job t i t le and department/division t ransfers

maintenance

Prepare reports by compiling summaries of earnings, taxes, deductions, leave,

Letter drafting

d isability, and nontaxable wages

Determine payroll liabilities by calculating employee federal and state income,

Event

employer's social security, unemployment, and workers compensation payments coordination

Coordinate all personnel t ransactions, including t ravel, hotel arrangements,

S taff t raining

Create and t rack documents for reimbursements

M ail handling

Maintain calendar for multiple department heads

Travel logistics

Answer phones and direct all incoming calls to appropriate party promptly and

Able to maintain

efficiently

confidentiality

Communicate and handle incoming and outgoing electronic communications on and integrity

behalf of the Director

M ul ticultural

Assist directors with preparation of presentation materials i nteraction

Review and summarize miscellaneous reports and documents; prepare

Office

background documents and outgoing mail as necessary p rocedures

Provide direct job search services for prospective and separated graduates

Supplies

management

Maintain record of monitoring participant progress, counsel students

Develop and implement marketing plans to achieve graduation employment

goals.

Conduct career preparation t raining classes for graduate students

Deliver employability skills t raining to prepare student for successful job

search, employment, or fur ther education and t raining opportunities.

Create an engaging learning environment that promotes an understanding of

t he material taught to assist students in obtaining employment, access

resources, and services that will assist them in a smooth t ransition to the

workforce.

Maintain placement follow up support services on all graduates for up to 12

months

PAYROLL A/P,A/R/EXECUT I VE ASSISTANT/ FEDERAL RECORDS

C LERK

September 2007- September 2011

D EPT. OF LABOR/MANAGE ME N T AND TRA I N I NG CORPORAT ION

C INCINNATI, OH

Audit expert: Expert at federal audits detailing accuracy, metrics and

i ntegrity .

Process and issue student’s paychecks and statements of earnings and

deductions.

Compute wages and deductions, and enter data into databases.

Compile employee time, production, and payroll data from t ime sheets and

other records.

Review t ime sheets, work charts, wage computation, and other information in

order to detect and reconcile payroll discrepancies.

Verify attendance, hours worked, and pay adjustments, and post information

onto designated records.

Record employee information, such as exemptions, t ransfers, and resignations,

i n order to maintain and update payroll records.

Liaison between all impacted departments to ensure proper communications

and reporting practices.

Plan and coordinate corporate luncheons, and develop p resentations for related

on-site and off-site meetings.

Organize the details of special events, t ravel arrangements, corporate agendas

and it ineraries.

Managing records for auditing that ensure data integrity, accuracy and

accountability

Completed 1099’s

Performed vendor maintenance, auditing W-9's and tax ID #'s

Research arrest data using various databases and Internet sites

Responsible for clerical tasks, systems and procedures related to students

records administration, in compliance with government and management

d irectives.

Handled garnishments, deductions

Developed operational standards and revised agency's rules and regulations

for compliance with state and federal regulations.

PAYROLL/MANAGER/EXECUT IVE ASSISTANT

F EBRUARY 2003– FEBRUARY 2007

MEJANA, C INCINNATI, OHIO (CLOSED)

Handled A/P, A/R & Payroll for 25+ people,

Process bi-weekly multi-state payroll for approximately 25 + employees using

paper payroll system

Update, collect and updated payroll information in self created Excel

spreadsheet.

Verify hours and PTO information.

Process new hires, terminations, and all employee data changes.

Process employee verifications and garnishments.

Process worker's compensation reports.

Process 401K distributions, rollovers and hardship requests.

Organize and process quarterly open enrollment for 401K

Handled all expense reports, disbarments and expenditures

Handled day to day operation for the company in any regards needed

Proactively develop vital competitive analysis processes to facilitate

i mplementation of aggressive company marketing strategies.

Managed financial operations including the analysis of monthly profit and loss

s tatements, inventory control, payroll, sales, banking and tax returns.

Coordinated the recruitment and t raining of associates.

Oversaw all aspects of the business including the sourcing of goods, changes to

services offered and promotional opportunities.

Managed all Human Resources issues, skilled at problem resolution.

Successfully handled all public relations issues

Product planning and market research

Designed layout and d creative graphics

Promotional and sales materials/Competitor benchmarking

Maintaining customer databases

Successfully managed and grew the existing business by 40%.

Supervised a staff numbering thi r ty, developing a motivated and engaged

workforce.

E DUCAT IO N

Business Administration

Cincinnati State, C incinnati, OH A nticipated Graduation Date: December 2013

GPA 3.77/4.0

References

Available Upon Request

Contact this candidate