Michelle Martinez-Sparks

Bronx, NY

accfrm@r.postjobfree.com - 917-***-****

Over five years of Marketing and Customer Service experience in domestic and international product

development operations. Proven ability to lead development and execution of effective marketing and customer

service strategies. Promoted to Marketing Assistant after five months of being hired.

WORK EXPERIENCE

Assistant Marketing Manager/ Customer Service Rep/ Quality Assurance

Borghese Cosmetics Inc - New York, NY - September 2005 to May 2013

Assistant Marketing Manager

• Worked directly with Domestic and International buyers for one of the largest wholesale retailers in the world

to developed and execute effective marketing plans, while meeting budgetary goals

• Created and managed project time lines, while working seamlessly and effectively with all contributing

members of a cross-functional team to ensure timely delivery of high-quality goods

• Worked closely with Marketing Director in the development of products, packaging, and pricing as well as

develop product names, copy, and photography.

• Worked closely with Regulatory Affair Manager on ingredient list and claims for all programs

• Act as liaison between clients, vendors and production with regard to all aspect of project oversight

• Collaborated with marketing and communications teams on standardization, design and production of

marketing materials.

Customer Service Representative

• Delivered world class Customer Service for the whole United Stated through expert handling of customer

situations via phone, email and touch-points if corporate office

• Created training manuals targeted at resolving even the most difficult customer issues.

• Resolved customer questions, issues and complaints.

• Developed rapport with the customer base by handling difficult issues with professionalism.

• Provided accurate and appropriate information in response to customer inquiries.

Quality Assurance

• Onsite inspection runs for both Domestic and International programs

• Component Inspections which includes the overall appearance of component (scratches, scuffs, etc.)

Functionality (caps, wands, pumps, and fit) Deco and color matching, Packing and shipping inspections

Administrative Assistant (payroll-Temp)

Volt Delta - New York, NY - February 2005 to September 2005

Direct Assistant to Payroll Manager

• Input weekly payroll for over 800 employees

• reconcile weekly payroll

• produced monthly tax reports

Administrative Assistant/ Customer Service Rep/ Bookkeeper

Lowell Hotel Associates - New York, NY - October 1999 to October 2004

Direct Assistant to controller and company's CEO and President

• Managed accounts payable, receivable and collection department

• Processed vendor checks

• Established and maintained customer relations

• Solved customers inquiries

• Performed general office duties, filing, faxing, typing, and switchboard

• Facilitation of bank checks

• Liaison between vendors, management and support staff

Customer Service Manager/ Bookkeeper/ Cosmetician

Love Store Inc - New York, NY - June 1990 to October 1998

Customer Service Manager

• Interacted with executive and senior level management daily

• Responsible for full operation and control of store and its employees

• Instructed time management and quality control procedures

• Established and maintain customer relation

• supervised shipping and receiving of vendor merchandise

• Produced sales and profitability reports

• Disciplined support staff, hired and trained new employees

Bookkeeper

• Handled cash and deposits using the proper accounting procedures and documentation.

• Processed bank reconciliations and financial reports to verify practice of proper due diligence.

• Disbursement of payroll taxes

• Analyzed monthly bank statements

• A/R, A/P, credits collections and charge backs

Cosmetician

• Buyer of all cosmetics merchandise and fragrances

• Full charge of all inventory

• Sales display and window designer

EDUCATION

MTI Business School New York - New York, NY

1988

High School Diploma

Walton High School

1985

SKILLS

Product development .Proficient with Microsoft Office, Word, Excel and Power Point .Knowledge

of market trends .Customer service management .Bilingual- English/Spanish .Strong problem solving

ability.Organizational Skills

ADDITIONAL INFORMATION

References available upon request

Contact this candidate