Customer Service Representative
Resume:
Myron Tubbs
Customer Service Professional
South Richmond Hill, NY
*********@*****.*** - 347-***-****
To obtain a position where I may utilize my knowledge and customer service skills to obtain an opportunity
for growth and advancement.
WORK EXPERIENCE
Customer Service Representative
Lyoness America - New York, NY - April 2012 to August 2013
Responsibilities
Answer routine telephone calls as well as email inquiries from members for an international multi-level
marketing company.
Processing of new member registrations and orders.
Perform administrative and clerical duties using a computer.
Interview members in person to provide information, assistance and instructions of our services.
Training of new customer service representatives in regards to company policy and procedures.
Customer Service Rep/Intake Specialist
Binder & Binder - New York, NY - January 2008 to April 2012
* Communicate orally with a large volume of people from various backgrounds via telephone regarding eligibility
for Social Security Disability benefits.
* Preparation of all SSA forms in person or by phone to be filed with Social Security.
* Perform administrative and clerical processes using a computer.
* Provide information, assistance and instructions of our services to members of the general public applying
for Social Security benefits.
* Writing correspondence in response to technical inquiries regarding disability and services we provide.
Customer Service Representative
Georgeson Shareholder - Jersey City, NJ - March 2007 to December 2007
* Responsible for performing proxy solicitation to shareholders via telephone.
* Assist in obtaining data searches on shareholders for our clients.
* Provide information regarding shares of stock to shareholders via telephone.
* Perform data processing using a computer.
Administrative Assistant/Customer Service Rep
Elite Process Service - Floral Park, NY - February 2006 to January 2007
* Responsible for preparing affidavits of service to be filed in all city/state and federal courts.
* Retrieve legal documents from all city/state and federal courts.
* Purchase index numbers for process of service.
* Process legal documents to be entered in database and assigned to process servers and court clerks.
* Handle customer service calls and inquiries regarding court filings/process of service/document retrieval and
index number purchases.
* Provide skip tracing/address search of individuals for process of service.
* Handle legal billing for clients Israel, Israel and Purdy and Medtrex.
* Responsible for processing incoming/outgoing mail and overnight mail.
Call Center Telephone Operator
Adecco/United Nations - New York, NY - June 2005 to February 2006
Contract Position)
* Answered incoming calls for the United Nations.
* Provided telephone services for delegation members and staff.
* Facilitate communications and information services as required.
* Completed tracking information sheets with regard to call volume.
* Assisted callers who required help desk services.
Operations Manager
Serverlinks.com - New York, NY - August 2004 to March 2005
* Assisted Director of Operations with day to day duties of office.
* Responsible for dispatching work to process servers & court clerks.
* Handled customer service calls and inquiries from clients.
* Responsible for processing incoming/outgoing mail and overnight mail.
* Delivered/filed documents in city/state/federal courts around NYC.
* Processed legal documents to be entered in system and assigned to process servers & court clerks.
* Prepared affidavits of service to be notarized.
Accounts Payable/File Specialist/EBT Clerk
Lester Schwab Katz & Dwyer - New York, NY - March 2003 to April 2004
* Handled legal billing of court reporting bills using Elite System (AP/AR).
* Responsible for processing incoming documents & sorting.
* Classified documents for filing in client files.
* Updated files based on status.
* Retrieved client files & documents for attorneys.
* Reproduced documents for filing.
* Delivered/filed documents in different city & federal courts around NYC.
* Sorted and distributed incoming mail.
* Distributed papers served on firm.
* Processed Examination Before Trial transcripts of client cases.
Clerical Associate 3
New York City Law Department - New York, NY - May 1999 to March 2003
Communications and Docketing Division
* Handled incoming and outgoing mail.
* Processed UPS and overnight mail.
* Sorted and distributed mail to the proper divisions throughout the agency.
* Delivered periodicals throughout the agency.
Process Servers and Courier Division
* Legal Billing for Nationwide Court Services.
* Picked up and delivered legal documents thru-out NYC.
* Filed legal documents in city/state/federal courts around NYC.
* Handled Service of Process for the agency.
* Prepared vendor reports for billing.
* Dispatched work to the couriers for service/delivery/filings.
EDUCATION
Business Management
Kingsborough Community College Brooklyn - Brooklyn, NY
1987 to 1988
SKILLS
Type 40 wpm. Knowledge of Quickbooks, Adobe Acrobat, Internet Explorer, Microsoft Office.
ADDITIONAL INFORMATION
Licensed Notary Public Since Jan 2011
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