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Project Manager Customer Service

Location:
Nashville, TN
Salary:
Negotiable
Posted:
January 31, 2014

Contact this candidate

Resume:

MARTY D. GALLEGO

*** ******* *****

Nashville, TN 37214

859-***-**** Cell

accfpr@r.postjobfree.com

http://www.linkedin.com/pub/marty-gallego/14/b0/58b

** Willing to relocate. **

Technical Manager / Project Manager / I.S. Engineer - IT/EDI Deployment

Specialist

US Citizen: Bi-lingual, Spanish spoken fluently comprehend Portuguese,

Italian and French.

I'm an Information Technologist, Manager, Project Manager and Team

Lead/Member of 20 years supporting I.T. initiatives for Global Operations

Management at Motorola Inc., StorageTek Corp. and Playboy Enterprises Inc.

My professional experience has included IBM mainframe/UNIX environments,

with various desktops, laptops and workstations, supporting multiple

Countries, Sites and Business Sectors. I've managed, supported and

contributed in several areas of Information Technology, Computer Operations

(i.e.; Computer Center, Help Desk, Data Control, and Data Entry), Customer

Service and Technical Support (production) teams.

During this time (14+ years), I've participated as Manager, Project

Manager, Business Analyst, and Team Lead/Member in Business implementations

EDI-SAP (Supply Chain). Technical Support as a Staff Analyst. Customer

Support as liaison for Global Computer Services to all Business Sectors as

Latin America EDI Champion to Mexico and Brazil locations. I supported all

Business EDI-SAP (Supply Chain) project implementations. Participated in

approximately 21 full software development lifecycle SDLC projects,

including testing, training end users and overall support. This included

all Business Sectors and top 50 EDI Customers (i.e.; GM, Ford, Chrysler,

Nissan, AT&T, HP, IBM, Sony, Honeywell, Solectron, Lucent, Apple, Dell,

etc I have found my strengths to be best utilized on Global Project

Teams, IT Team Leadership, Technical Implementations (hardware/software),

Client and Customer relationships, Consulting, Advising, Coaching,

Mentoring and Training.

COMPUTER SKILLS:

Mainframe - IBM z196, AS400, 390ESA

Desktops/Notebooks - Apple-Mac, iMac, Macbook, iPad, iPhone, Dell, Lenovo,

Toshiba, HP, Sony

Operating Systems - z/OS, MVS/ESA, TSO/ISPF, IMS, VM/CMS, JES2/3, MS

Workstation NT 4.0, Windows-95/98, 2000, ME, XP, VISTA, Windows7, UNIX,

Linux, MAC-iOS, MAC OS 10.x Leopard, Snow Leopard, Mountain Lion and

Mavericks.

Protocols/Databases/Applications/Languages/Middleware - VTAM, CICS, SFTP,

FTP, FTPS, AS2, HTTP, TCP/IP, LAN, WAN, Wireless, SQL, NetView, JCL/CL,

COBOL, RPG, SDSF, XML, EDI-SAP (FI (Finance), CO (Controlling), PS (Project

Systems), MM (Materials Management), PP (Production Planning), BW/BI

(Business Warehouse/Business Intelligence), SD (Sales & Distribution),

CS/SM (Customer Service/Service Management) modules, IDocs, Flat Files,

ANSI-X12 and EDIFACT EDI Mapping Standards, Harbinger-GXS / Inovis,

Sterling Commerce-GIS 4.2/4.3 & Sterling Integrator 5.2, Sterling File

Gateway, SPS (St. Paul Software), Advantis, Edifecs/Specbuilder, CA-ENDEVOR

(Administrator), CA1, CA7, CA11, CA-TPX, CA-SYSView, CA-View (SAR),

Infosys, RACF, ACF2, Remedy, Librarian, Omegamon, IVR Technology, POS,

Lotus Notes, Netscape, Microsoft Office Suite-Project, Word, Excel,

PowerPoint, Outlook, Mac-iLIFE, iWORK.

Project Methodology: SDLC - Waterfall

Certifications: PMP, Lean Six Sigma, Disaster Recovery (All IBM Certified)

EMPLOYMENT HISTORY:

Bridgestone Americas

Americas EDI Manager - eBusiness

Bridgestone Americas Business Technology

Nashville, TN

March 2013 to December 2013

-Supporting Gentran - GIS 4.3 on mainframe (IBM z196) while migrating to

Sterling Integrator 5.2.4.

Migrating Connect: Enterprise customers to Connect: Direct as our remote

location connectivity.

-Supporting and migrating 1000+ Trading Partners in the automotive industry

to SFG, in support

of file transports to all Bridgestone and Firestone customer locations.

-Supporting all EDI transactions (36) and file types (X12, flat file,

EDIFACT, XML, IDoc) inbound

and outbound.

-Managed a staff of two EDI Architects, Production and SFG Network

Architects. Five

EDI/SAP Subject Matter Experts, Developers and EDI Business Analysts.

-Responsible for assembling project plans and teamwork assignments,

directing and monitoring

work efforts on a daily basis, identifying resource needs, performing

quality review; and

escalating functional, quality, timeline issues appropriately.

-Managed projects in a SDLC format with a Waterfall methodology.

-Responsible for tracking key project milestones and adjusting project

plans and/or resources to meet the

needs of the customers.

-Coordinate communication with all areas of the enterprise that impacts the

scope, budget, risk and

resources of the work effort being managed.

I.T. Software Engineering & Consulting, LLC.

"Bringing all past IT/IS experience to the forefront for our customers."

Hustonville, KY.

Established January 2010 to March 2013

-Project Manager/Business Process Analyst IT/EDI Deployment

Responsible as an EDI Subject Matter Expert addressing EDI/SAP related

issues with major accounts. Those issues included Technical support of EDI

for existing/new map changes, Trading Partner setups, testing, gathering

requirements for existing/new maps, assisting the development of new maps

done by EDI developers prior and during testing. This included reviewing

testing results, mapping errors, transmission errors, Trading Partner

errors and making all necessary corrections while engaged with the Trading

Partners.

-EDI clients serviced in the Servicing, Manufacturing and Healthcare

industry.

-PALL Corporation (GSX Client) and MEDICIS Pharmaceuticals (Gentran

Client).

-Managing multiple application development projects SDLC - with a Waterfall

methodology, in a matrix environment.

-Providing over 13 years of EDI-SAP implementation experience.

-Analyze, evaluate and capture data requirements and provide technical

solutions in

the development, implementation and configuration of any environment

(i.e., z/OS, MVS/OS, TSO/IMS,

UNIX).

-Provide map development, testing and support for any EDI-SAP environments.

-Environment experience includes IBM Mainframes z196, AS400, 390ESA (z/OS,

MVS/OS,

TSO/IMS) and Workstation (UNIX/Linux) Platforms.

-EDI platforms includes Harbinger-GXS / Inovis, Sterling Commerce-Gentran

GIS Versions

4.2/4.3 & Sterling Integrator 5.0-5.2.4 stacked with Sterling File Gateway

and SPS (St. Paul

Software).

-Protocols supported include - SFTP, FTP, AS2, AS3, HTTP, SMTP

-Research business requirements, design, code, and test new

functionalities.

-Provide map development, testing and support for any EDI-SAP environments.

-EDI mapping and implementation (15 years' experience) includes 32 total

transactions in

ANSI x12 and EDIFACT standards, (i.e. 810 invoices, 830 forecasts, 850/855

PO's, 860/865

Change orders, 867 product transfer, 856 advance ship notices, 820 payment

order/remit

advice, 845 price acknowledgement, ORDERS, ORDRSP, and INVOIC, DESADV and

all 997

confirmations / acknowledgements) etc...

-All maps and VAN setups properly tested prior to each implementation with

proper coordination

Between Trading partners and responsible organizations.

-SAP modules maintained/supported (i.e. FI (Finance), CO (Controlling), PS

(Project

Systems), MM (Materials Management), PP (Production Planning), BW/BI

(Business Warehouse/Business Intelligence), SD (Sales & Distribution),

CS/SM

(Customer Service/Service Management) via IDocs.

-Specializing support for Business Intelligence EDI-SAP projects as a

Project Manager

/Consultant.

-Technical Support as a Staff Analyst for production change control and

implementation.

-Customer Support as liaison for any and all Global Business IT/EDI project

implementations.

-Project Manager and evaluator of Edifecs Product Suite - XEngine,

SpecBuilder,

MapBuilder, Transaction Manager and Ramp Manager - EDI (HIPAA) compliance

tools.

-Healthcare Insurance Broker/Agent of 11 years (BCBS, United Healthcare,

Humana

-Experience (15 years) in managing and operating in CA Suite/Products,

i.e.,

CA-ENDEVOR, CA1, CA7, CA11, CA-SYSView, CA-TPX, CA-ACF2, Remedy, RACF,

CA-Roscoe, CA-OPS/MVS, CLIST, REXX, Tape Catalog and Storage including

virtual tape

management Systems (20+ CA product experience).

-Experience Managing Mainframe Intra-center Migration. Most of professional

career

has been associated with IBM mainframe Hardware/Software deployment.

-Experience collaborating with IBM Software Engineers, to execute automated

release process

and system upgrades according to scheduled downtime and Service Level

Agreements.

-Experience Managing a Help Desk (10 years) within a large mainframe

enterprise, supporting

a user community of 30,000+ users. My staff was comprised of 1 Supervisor,

1 Lead, 8 Senior

Computer Operators and 5 Help Desk Analysts.

-Possess strong motivational, leadership, flexibility and decision-making

skills with sound

Business judgment.

-Excellent interpersonal and communication skills, effective planning and

problem-solving abilities

and strong technical expertise.

-Strong belief in Customer Servicing and establishing long term Customer

relationships and

rapport.

-Experience (10 years) with Purchasing/Negotiating with Suppliers and 3RD

Party Vendors

(Hardware, Software, Printers, Computer peripherals, supplies, etc

-Participate in the full software development lifecycle SDLC (Waterfall),

including testing, end

user training and overall support.

-Business Analysis (Gathering requirements, preparing documentation and

assisting team

members.)

-Providing Hardware/Software (mainframe, desktops, workstations, laptops

and printers)

Installation, Implementation and Configuration support.

-Project Manager with strong technical skills, excellent organizational

skills and proficient

In Windows7 OS / Mac OS 10.5/6 deployment and migration. Assessing system

requirements, supporting software installations, OS upgrades, end-user

training and technical

support.

-Project Manager for Interactive Voice Response Technology solutions.

Installed,

customized and successfully implemented Syntellect IVR devices in support

of Corporate

Data Centers. To Supplement Help Desk/Service Center user needs,

requirements and

improving Service Levels.

-Disaster Recovery planning and implementation (IBM Redbooks) for major

Data Centers.

-Installation of all Microsoft product software/OS upgrades & MAC Apps/OS

upgrades.

-Providing Network configuration and support (LAN/WAN, Wireless, Ethernet,

Routers, Switches).

-Providing any/all Technical Support as requested by the client.

ASHES Designs LLC.

Scottsdale, AZ.

January 2009 to January 2010 (companies remain active)

Manager of Operations

-Established two new startup retail clothing companies as Managing Business

Partner.

-Business names 'Hustle or Nothing Sports' and 'ASHES Designs'.

-Operations Manager responsible for the development of Men's Sportswear.

-Project Manager for establishing clothing suppliers, screen printers and

warehousing.

-Experience with purchasing/negotiating with suppliers and vendors.

-Responsible for establishing website and store front.

-Established Public events to bring Brand awareness to the public.

-Primary target client 'Arizona Cardinals and ASU' football teams.

-Responsible for recruitment of all new talent and professionals.

-Operation remains active with business partners; I remain active as an

advisor only.

Apple Computer Inc. (Retail)

Chandler, AZ.

Oct 2007 to Oct 2009

MAC Configuration Specialist/Business Consultant

-Consulted with Business clients of appropriate MAC Hardware/Software

Configuration and

Platforms.

-Analyze, evaluate all Business requirements and provide technical

solutions.

-Advise all hardware/software solutions based on clients Business

requirements.

-Ensure all Customer satisfaction of Hardware/Software delivery,

installation and performance.

DELL Computer Inc. (Retail)

Chandler, AZ.

Aug. 2005 to Oct. 2007

DELL Computer Specialist/Business Consultant

-Consulted with Business clients of appropriate Dell Hardware/Software

Configuration and

Platforms.

-Analyze, evaluate all Business requirements and provide technical

solutions.

-Advise all hardware/software solutions based on clients Business

requirements.

-Ensure all Customer satisfaction of Hardware/Software delivery,

installation and performance.

TSG I.T. Consulting Resources (IBM)

Scottsdale, AZ.

I.S. Engineer - EDI Project Manager/Business Analyst

May 1999 to June 2005

Contractual responsibilities included:

-Direct customer contact and support for all EDI support issues.

-Business Analysis (Gathering requirements, preparing documentation and

assisting team members).

-Managed projects as SDLC - Waterfall methodology.

-Participated in EDI consulting projects for Medicis, a well known retail

Dermatology

Pharmaceutical. On a Gentran-GIS 4.2 translator platform, UNIX 5.2

environment, developing

maps, implementing and supporting trading partners (i.e. Walgreens, CVS,

Rite-Aid, Meijer,

Walmart, Target, all Kroger drug/grocery companies, Safeway, Kmart and

other

pharmaceuticals). All setups properly implemented via Sterling. All maps

and VAN setups

properly tested prior to each implementation with proper coordination

between trading partners

and responsible organizations.

-EDI mapping and implementation included transactions in ANSI x12 and

EDIFACT standards

i.e. 810 invoices, 830 forecasts, 850/855 PO's, 860/865 Change orders, 867

product transfer,

856 advance ship notices, 820 payment order/remit advice, 845 price

acknowledgement,

ORDERS, ORDRSP, and INVOIC, DESADV and all 997

confirmations/acknowledgements etc...

-Participated in EDI projects for Farnam, a retail animal product supplier.

On SPS (St. Paul)

Translator platform (UNIX 5.2 based), developing maps, implementing and

supporting trading

partners (i.e. Petsmart, Petco, Pet Suppliers, Wholesalers, and numerous

Vet medical

suppliers). All setups properly implemented via Sterling Commerce. All

maps and VAN setups

properly tested prior to each implementation with proper coordination

between trading partners

and responsible organizations.

-Analyzed, evaluated and captured data requirements and provided technical

solutions in

the development, implementation and configuration of all environments.

-Provided SPS map development, testing and support for EDI Bridge

environments.

-Project Manager for all new hardware/software installations and IVR

Technology solutions.

-Participated in the full software development lifecycle SDLC, including

testing, training end-user

and overall support.

-Managed multiple application development projects, SDLC, in a matrix

environment

concurrently.

-Upgraded EDI maps to current versions for compliance.

-Wrote supporting documentation.

-Supported and managed all EDI transactions daily production.

-Problem solve and trouble shoot daily trading partner setups, network,

translation and

mapping errors.

-Supported Gentran and SPS (St. Paul Software) corrections to EDI daily

Batch production.

-Responsible for all EDI trading partner setups.

-All maps and VAN setups properly tested prior to each implementation with

proper coordination

between trading partners and responsible organizations.

-Establish network connections with associated VAN's (GXS-GEIS, Advantis,

and Sterling

Commerce).

-Protocols supported included - VTAM, CICS, S/FTP, AS2, HTTP, TCP/IP, LAN,

WAN, SQL

Motorola Inc. Tempe, AZ.

Aug. 1984 to Jan. 1999 (total -16 years)

I.S. Engineer- EDI Project Manager/Team Lead - 6 Years

-EDI Champion and Team Lead for all Latin America implementations and

customer support.

-Business Analysis (Gathering requirements, preparing documentation and

working with other

Team members.)

-Managed all projects as a SDLC - with Waterfall methodology.

-Maintained direct Customer support for Motorola's top 50 customers (i.e.;

HP, Solectron, IBM,

AT&T, Sony, Lucent Technologies, Honeywell, Dell, Siemens, Northern

Telecom, Philips, the big

3 Automakers (GM, Ford, Chrysler etc we maintained over 200+ trading

partners.

-EDI mapping and implementation included a total of 26 transactions in ANSI

x12 and

EDIFACT standards (i.e. 810 invoices, 830 forecasts, 850/855 PO's, 860/865

Change orders,

867 product transfer, 856 advance ship notices, 820 payment order/remit

advice, 845 price

acknowledgement, ORDERS, ORDRSP, and INVOIC, DESADV and all 997

confirmations/acknowledgements) etc...

-SAP Modules maintained (i.e. FI (Finance), CO (Controlling), PS (Project

Systems),

MM (Materials Management), PP (Production Planning), BW/BI

(Business Warehouse/Business

Intelligence), SD (Sales & Distribution), CS/SM (Customer Service/Service

Management)

modules via IDocs/FlatFiles.

-Supported IBM mainframe (MVS/OS, TSO/IMS) and UNIX environments.

-Research business requirements, design, code, and test new

functionalities.

-Responsible for all mapping on Harbinger Management System (GXS/Inovis).

-Establish network connections with associated VAN's (GXS-GEIS, Advantis,

and Sterling).

-Experience with purchasing/negotiating with suppliers and vendors

(Hardware, Software, Printer

Paper).

-ENDEVOR database Administrator for all EDI production.

-Maintained Global customer support for all EDI-SAP production support

issues.

-Analyzed, evaluated and captured data requirements and provide technical

solutions in

the development, implementation and configuration of all SAP environments.

-Provided map testing and support for SAP environments.

-Participated in the full software development lifecycle SDLC, including

testing, training

End-users and overall support.

-Managed multiple application development projects, SDLC, in a matrix

environment

concurrently.

-Upgraded EDI maps to current versions for compliance.

-Problem solve and trouble shoot daily trading partner setups, network,

translation and

mapping errors.

-Made corrections to existing maps as customer requirements changed.

-Write supporting documentation.

-Protocols supported included - VTAM, CICS, S/FTP, AS2, HTTP, TCP/IP, LAN,

WAN, SQL

Motorola Inc. Corporate Computer Operations Manager - 6 Years

Responsibilities included managing an IBM Billion Dollar Global Computer

Center.

-Managed Global Operations for 27 Motorola locations (Europe, Asia Pacific

and the

America's).

-Managed 26+ employees including all Area Supervisors, Technical Support

Analysts,

Computer Operators, Data Entry Operators, Data Control Operators, and Area

Leads.

-Performed recruiting, interviewing, hiring, new hire orientation, employee

promotions,

evaluations, performance appraisals and termination process.

-Project Manager for all new hardware/software installations, IVR

Technology solutions.

-Reviewed all problem tickets and assigned team resolution.

-Held team meetings daily.

-Reported performance levels weekly i.e.: downtime, CPU utilization,

response time,

Batch/scheduling issues.

Motorola Inc. Technical Support Staff Analyst - 4 Years

-Production support of all corporate libraries.

-Administrator for CA-ENDEVOR Change Control database.

-Project Manager of special projects. IVR implementation, JCL, DASD, Tape,

System

conversions.

-Assist team with production support issues including problem solving and

making Batch

Production changes while yet directing the day to day operations.

StorageTek Corporation, Louisville, CO.

Computer Operations Manager

Corporate Computer Services

-Responsibilities included managing an IBM Global Computer Operations

Center.

-Managed Global Operations for all StorageTek locations.

-Managed 24+ employees including all Area Supervisors, Technical Support

Analysts,

Computer Operators, Data Entry Operators, Data Control Operators, and Area

Leads.

-Performed recruiting, interviewing, hiring, new hire orientation, employee

promotions,

evaluations, performance appraisals and termination process.

Playboy Enterprises Inc. Boulder, CO.

Computer Operations Manager

Corporate Data Processing Center

-Responsibilities included managing an IBM Computer Operations Center.

-Managed Playboy International - Operations for all locations (i.e.;

Playboy Clubs, Resorts,

Casinos).

-Managed Playboy International Magazine Operations (Times Mirror

Developer).

-Managed 12+ employees including all Area Supervisors, Technical Support

Analysts,

Computer Operators, Data Entry Operators, Data Control Operators, and Area

Leads.

EDUCATION:

University Of Phoenix, September 1985 to May 1989

Level of Education: Bachelors of Management

Major: Business Management Emphasis: Information Systems

Certifications: PMP, Lean Six Sigma, Disaster Recovery (All IBM Certified)



Contact this candidate