Project Manager Management

SIMON HILLSON

Name:

Location: UAE

Telephone: **971 (0-52-920-****

Email: ***************@**********.***

LinkedIn: http://www.linkedin.com/pub/simonhillson

PROFILE

An accomplished, adaptable and highly qualified health and safety and quality professional, with varied and extensive experience

accrued across a broad range of employer sectors. Confident and versatile, he has an in-depth understanding of a diversity of

detailed business principles and practices acquired in the course of his work experience both in the UK and the Middle East.

Acknowledged as a highly focused and committed manager, he is able to develop and maintain strong working relationships at all

levels of seniority, both with external organisations and internal personnel, and in turn motivate teams towards the successful

execution of shared objectives. He has a proven record of accomplishment in health and safety and quality management and is

looking to progress his career in a forward thinking organisation.

KEY KNOWLEDGE, SKILLS & EXPERTISE

Leadership – Fosters team involvement, creates inspiring solutions and sets direction and business focus.

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Strategic Thinking – Adds considerable value to any business as an astute strategic planner.

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Negotiation – Effective negotiator who can improve terms without sacrificing product quality and service levels.

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Results Orientation – Instils a sense of urgency and a desire to deliver key objectives with a proactive and open

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approach to stakeholder and client management.

Project Management – Highly experienced in portfolio and project management with a good knowledge of Lean, Kaizen

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and Six Sigma methods.

Technical – Advanced technical knowledge across a number of health and safety disciplines and holds NEBOSH, IRCA,

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CQI and IQA qualifications.

Relationship Management – Builds respect and trust with internal and external stakeholders.

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Service Delivery – Extremely client focused and resourceful, ensuring all activities centre on effective delivery with the

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highest levels of client satisfaction.

IT Skills and Systems – Full proficiency in Microsoft Office and in health and safety systems.

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SERCO CAREER HIGHLIGHTS

Assumed complete responsibility for the development, maintenance and promotion of the operational hazard logs and risk

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management across the Dubai Metro operations and maintenance activities.

Successfully oversaw the safety of the Dubai Metro operations and maintenance and managed a team of five safety

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specialists.

Played an integral part in a multi-functional team in the mobilisation of new contracts in Saudi Arabia and Qatar and in the

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development and implementation of the contracts’ specific HSQE management systems in accordance with the Serco

management system and international standards.

Successfully standardised procedures and practices across the region in line with the Serco management system

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standards and group standard operating procedures and ensured that best practise was identified and communicated.

Managed the successful procurement, implementation, population, training and roll out of Q-Pulse, an electronic

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compliance management system, covering document control, audit planning/management, corrective actions, and training

records. This system managed documents, ensuring that only the latest approved versions were available where and

when required.

Identified, specified and organised training courses, which included IOSH managing safely, fire safety and first aid training.

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Ensured the regional and contract risk registers were reviewed and updated on a regular basis.

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Assisted and advised the multiple Middle East region contracts on health and safety, environment and quality

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management issues; maintenance, business continuity and crisis management planning; the development and roll out of

Q-Pulse across all contracts and the co-ordination of external certifications (ISO 9001, ISO 14001, ISO 18001 and ISO

27001).

Achieved external ISO 9001 and ISO 27001 certification for the Serco Middle East Dubai office and Head Office, and ISO

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9001 and ISO 14001 for the Dubai Metro.

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PROFESSIONAL EXPERIENCE

Mar 2008 – Dec 2013 Serco Dubai / UK

Jun – Dec 2013 Safety Assurance Specialist, Serco Dubai Metro

Responsibilities

• Ensured compliance with legal and regulatory requirements and monitored incidents.

• Reviewed and approved internal reports.

• Managed and guided a team of three specialist rail safety inspectors, ensuring activities across the business were being

carried out safely.

• Developed and improved safety requirements within the integrated management system to minimise risk and improve

efficiency.

• Deputised for the Head of Safety as and when required.

Jan – Apr 2013 Acting Head of Safety Serco Dubai Metro

Responsibilities

• Ensured compliance with legal and regulatory requirements, monitored incidents and reviewed and approved investigation

reports.

• Oversaw safety audits, inspections and tours programme.

• Implemented continuous improvement of safety requirements within the integrated management system.

Mar 2011 – May 2013 Safety and Assurance Manager Serco Middle East

Responsibilities

• Responsible for assurance reporting to AMEAA Division/Head Office and for conducting the regional assurance audits.

• Developed a long-term HSQE strategy for the region.

• Responsible for the identification of legal requirements and for ensuring an understanding of and compliance with these

across the region.

• Worked with the contracts to successfully close out corrective actions arising from regional audits and from Serco group

internal and external audits.

Jul 2008 – Feb 2011 Quality Management System Manager Serco Dubai Metro

Responsibilities

• Managed a team of four people: a document controller, a document co-ordinator, a quality co-ordinator and an internal

auditor.

• Responsible for the development, integration, implementation and external certification of a single integrated health,

safety, quality, environmental, and information security management system in line with ISO 9001, ISO 14001, ISO 27001

and OHSAS 18001, in association with the respective management system representatives across the Serco Dubai Metro

contract and the Serco Middle East Dubai head office.

• Assisted with the management of the single integrated management system on the Dubai Metro.

• Advised on the writing and up-dating of procedures and work instructions.

• Reviewed and approved all management system documentation.

• Managed the document review and approval process and chaired the procedure and instructions review working group.

• Oversaw the internal audit programme and the co-ordination of external audits on behalf of the client, the Roads and

Transport Authority, and other independent organisations.

• Ensured that corrective actions were recorded in Q-Pulse and were managed and closed out correctly and on time.

• Worked with the Dubai Metro HSQE managers to create and publish a regular HSQE briefing document for the Dubai

Metro.

• Created the Serco Middle East quarterly assurance report for the Serco AEMAA Division (since Oct 2010).

Mar – Jul 2008 Divisional Environmental Manager Serco Solutions

Responsibilities

• Developed and integrated a single health, safety and environmental management system into the OMS system, in line

with ISO 14001, and OHSAS 18001 and set the long-term environmental strategy across the division.

Apr 2004 – Mar 2008 Quality and Environmental Manager Morrison Facilities Services Midlands Ltd

Responsibilities

• Responsible for the cost management of the department, liaison with accreditation companies and management of the BS

EN ISO 9001 certification across all functions and all locations in the Birmingham area.

• Worked closely with the management teams in Gloucester and Tamworth to successfully add them to the Birmingham BS

EN ISO 9001 certification.

• Responsible for the creation, maintenance and testing of the business continuity plans.

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Acted as project manager for the mobilisation of a new £5m per year contract, which started in February 2008, and the

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move of the main Birmingham contract out of nine sites around Birmingham in to one, which involved identifying a site,

negotiating the lease, planning and managing a £400k fit out, the licensing of a waste transfer station on the site, and

planning the move of up to 450 people into the one location.

Worked closely with the group Quality Director to develop and implement a single group wide ISO 9001 certified

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management system, including selecting and negotiating a group wide certification programme with LRQA.

Ensured quality, and environmental legal compliance and KPI and business process continuous improvement through

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internal and external audits.

Worked in partnership with all functions of the company and clients of the department to review processes, with the aim of

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standardisation wherever possible.

Chaired regular quality review meetings with both the Birmingham directors and the heads of department.

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Reviewed current process against the Audit Commission’s key lines of enquiry (KLOE), identifying and sharing good

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practice within the Morrison contracts and generally within the “quality world” to identify where and how improvements

could be made.

Worked closely with the Birmingham senior management team on the up front designing of ideal processes and systems

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for the change to district working and on their subsequent implementation.

Acted as project manager for the takeover of the Gloucester City Homes contract, including managing the Gloucester

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depot’s move to new premises.

Managed the dedicated waste disposal team for Birmingham, ensuring legal compliance with relevant legislation and the

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timely and safe removal of void/production waste.

Responsible for the management of the asbestos removal licensing, electrical NICEIC and gas CORGI registrations for all

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of the Morrison FS contracts registered as branches of Birmingham.

Carried out a group wide review of processes associated with activities, which included the permit to work process

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covering multiple contractors.

Jun 2003 – Mar 2004 Quality and Health and Safety Manager Archibald Kenrick Ltd

Responsibilities

• Responsible for all quality, environmental health and safety issues within the business.

• Managed customer complaints through to satisfactory conclusion, goods inward, dimensional inspection and calibration, in

house and external product testing, supplier auditing, internal and despatch auditing, liaison with accreditation companies

on the maintenance of the BS kite mark.

• Conducted monthly departmental quality and safety meetings, and all health and safety issues including risk assessments,

PPE, training, fire safety and asbestos management.

• Accountable for health and safety and environmental responsibilities, as extended to the whole group, which comprised of

six other companies around the UK.

Mar 2000 – Jun 2003 Quality and Safety Officer Hydratight Sweeney Ltd

Responsibilities

• Accountable for the maintenance of the company’s quality accreditations: ISO 9001, American Petroleum Institute (API)

Q1, and the United Kingdom Concrete and Reinforcing Steel (UKCARES),and ISO 9002 for three UK sites.

• Successfully implemented the ISO 9001: 2000 standard across the company’s 3 UK and 3 USA sites, in addition to also

starting work on an American nuclear industry specific quality accreditation.

• Responsible for the implementation, training and maintenance of an environmental management system successfully

accredited to ISO 14001 Environmental Management System Standard.

• Worked on the development and implementation of a health and safety management system in line with OHSAS 18001.

• Seconded to Shell UK to develop a permit to work process and client/contractor stakeholder process for the company’s

gas platforms in the southern sector of the North Sea.

• Supported the service teams on client sites with security and permitting issues

• Developed, implemented and supported FMEAs and HAZOPs with the design team around the world.

Dec 1998 – Mar 2000 Quality Engineer Collins and Aikman Automotive Interiors Systems Europe Ltd

Responsibilities

• Liaised daily with Magna Kansi and Nissan on product quality and delivery issues, managing a team of 45 inspectors

based at own and customer’s premises.

• Extensively used Kaizen, Lean and Six Sigma continuous improvement tools, 8D corrective action reports, capability

studies and ISIRs (initial sample inspection reports) and undertook supplier and sub-contractor liaison and audits.

• Managed design changes through to production (including tooling modifications and product sign off), PPAP (pre-

production approval process), new component introduction project management, DFMEAs (design failure mode and effect

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analysis), PFMEAs (process failure mode and effect analysis), quality plans, capability studies, and customer and QS

9000 accreditation audits.

EARLIER CAREER

Nov 1996 – Aug 1998 Quality Supervisor Aqualisa Products Ltd

Sep 1993 – Nov 1996 Quality Controller Terry of Redditch Ltd

Feb 1989 – Sep 1993 Quality Control Auditor Britax Vega Ltd

PROFESSIONAL QUALIFICATIONS & EDUCATION

2012 (Due to complete 2015) MBA - Business Consultancy Anglia Ruskin University

2012 (Due to complete 2014) CQI Level 5 Quality Diploma CQI/David Hutchins Associates

2012 (Due to complete 2014) NEBOSH Level 5 Diploma International HSE Council

2012 LRQA IRCA OHSAS 18001 Lead Auditor

2011 ICAO Singapore Aviation Safety Management Systems

2007 IRCA Environmental Internal Auditing TMS Insight

2006 – 2011 IQA Diploma in Quality Management University of Central England

(D1, D2, D3, D4 & D6 completed)

2004 IRCA Internal Quality Auditing TMS Insight

2002 Fire Warden Training Mercian Management

2001 NEBOSH General Certificate Key Health & Safety

PROFESSIONAL MEMBERSHIPS

Chartered Quality Institute (CQI) – Associate Member

Institute of Occupational Safety & Health (IOSH) – Associate Member

Institute of Environmental Management and Assessment (IEMA) – Affiliate Member

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