Sales Customer Service

Heidi Rips Rowland

**** ******* **., *********, ** 32506, Cellphone: 850-***-****, e-mail address:**********@*****.***

PREFERRED AREA: Pensacola, FL Skype address: heidi.rips

SALES MANAGER/DIRECTOR

SUMMARY OF QUALIFICATIONS

Experienced Sales and Purchase Manager who has demonstrated the ability to lead diverse teams of professionals

in new levels of success in a variety of highly competitive industries, cutting-edge markets, and face-paced

environments. Strong business qualifications with an impressive track record of more than 20 years of hands-on

experience in strategic planning, analysis product costs, review and analysis of financial results sales, team

management, business unit development and product management and system engineering strategies. Proven

ability to successfully analyze an organization’s critical business requirements, identify deficiencies and potential

opportunities and develop innovative and cost-effective solutions for enhancing competitiveness, increasing

revenues, and improving customer service offerings. Proactive with excellent interpersonal and

communication skills, experienced in working with different personalities including clients and vendors

as well as working on own initiative.

Key Strengths:

• Sales & revenue generation

• Develop and maintain strong business relationships with customers, suppliers

• Effective presentation skills

• Promotion and sales tactics

• Problem solving ability

Professional Experience:

• Coordinated supplier performance tracking

• Managing and motivating large sales teams.

• Ensuring the achievement of a high standard of customer service.

• Collaborate and develop partnerships with strategic buyers

• Developing pricing and marketing strategies.

• Attending trade shows and exhibitions around the country.

• Ensuring deadlines and targets are achieved whilst maintaining a high quality of service.

• Devising unique strategies and techniques to achieve the sales targets.

• Identifying and winning new business opportunities within defined market sectors.

Additional Skills:

• Analytical thinker with advanced skills in data analysis.

• Ability to influence cross-functional teams without using formal authority.

• Sales management experience within a fast moving company.

• High level of problem solving skills

• Consistent approach to all tasks.

• Team player

Sales:

• Previous success in delivering sales growth in a contracting environment.

• Ability to build relationships with key customers, sales agents, and Joint Venture partners.

• Recognizing viable business opportunities.

• Market/product knowledge and awareness of competitors.

• A strong, confident negotiator, sympathetic to a customer’s needs whilst at the same time able to support

the

Business goals of a company.

PROFESSIONAL EXPERIENCE

Sales Director, Cortex Estonia AS, Tallinn, Estonia 2011 to 2013

Finnish Packaging materials and printers wholesale company

Main responsibilities: Sales budgeting, price calculations, communicating with clients, coordinating the work of

the sales team, logistics, market analysis, purchase materials from other countries, warehouse stocks control.

Established 14 new customers and 20 returning customers. Changed logistic company resulting in a monthly 2%

financial savings.

Sales Director, Viru Brewery AS, Tallinn, Estonia 2006 to 2011

Danish beer brewery.

As Sales Director, I was responsible for an annual sales budget in excess of $30 million. Supervising 13

employees (10 sales persons, one key account manager and one placer). My sales organization exceeded budget

and forecast each year in both price and volume. Acquired large Private Label contract in Estonia and 7 contracts

in other countries (Finland, Lithuania and Latvia)

Main responsibilities: Sales team management, communication with major customers, leadership, attendance at

meetings, contract negotiations and contract awards, price calculations.

Sales- and purchase department manager, Kiil&Ko, Tallinn, Estonia 04/2002-10/2006

Estonian capital based wine and spirit wholesale company

Very good relationship with large customers, thereby increasing the company's revenue and profits.

Main responsibilities: Sales team management, communication with major customers and communication with

manufacturers of goods ordering, stock tracking, budgeting and monitoring its implementation, contract

negotiations, conducting new product research and analysis, including market sampling

EDUCATION

Graduate of the University Academy Nord leading department marketing and advertising specialties, 4 years

Bachelor. (1999-2003)

Continuing Education:

2011 EXITraining – personal sales

2009 EXItraining – psychology of sales

2005 M-Partner – business English

2005 Password – marketing conference

2004 M-Partner – English language 4th level

2004 Password - marketing conference

1995 Vain SMD – sales management

1995 Invicta – personal sales

LANGUAGES: Russian, Estonian, English, Finish

TECHNICAL SKILLS

Mastery of Microsoft Office programs (Word, Excel, PowerPoint, Access), SAF and HansaRaama

AVAILABILITY DATE: 01/02/14

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