Shannon Trude

**** ******** *****

Columbia, South Carolina 29209

Cell: 803-***-****

Email: accfon@r.postjobfree.com

Objective

To obtain a challenging position in a growth oriented organization that welcomes my leadership background and fosters growth, creativity, flexibility and offers diverse job responsibilities

Qualifications Summary

• Managed a high-volume workload within a deadline-driven environment

• Proficient in Medical Insurance Billing, Medical Terminology, and Medical Transcription

• Hardworking, motivated, energetic, dedicated, and professional individual able to serve clients in a

conscientious manner

• Eager to learn and good team player

• Microsoft Office, Allscripts PM, AS-400, Healthfusion, Meditech, Misys Tiger, Nextgen, Zirmed, Mckesson,

Payer Path, Ivan, Cahawba Direct Data Entry (DDE)

Experience

Physician Services of SC

115 Atrium Way, Suite 200

Columbia, SC 29223

Team Lead/Medical Billing Specialist May 2011-Present

• Mentoring and guiding team on various billing activities

• Work allocation and training for entry and audit processes

• Coordinating and communicating with Client on daily basis

• Monitoring the team performances and decision making

• Handling guidelines for the providers and updating team

• Handling the financial reports; Accounts Receivable aging, claims rejections, error, audit, insurance payer

mix, CPT code analysis, charges and visits by physician, variance report, and team production

Virtual Business Office, Inc./PricewaterhouseCoopers

1441 Main Street, Suite 7

Columbia, SC 29203

Senior Representative/Medical Billing Specialist July 2007-April 2011

• Work A/R report in order to collect outstanding balances; averaged 45 claims per day

• Write appeal letters to insurance carriers in order to receive payment on aged accounts

• Post payments from EOB’s or patient payments received from outstanding accounts

• Call insurance carriers to follow up on claim status or appeal status

• Responsible for entering charges from billing slip

• Responsible for sending claims electronically or by paper

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• Resolve or assist with billing issues in which patients may encounter

• Ensure patients’ or Physician needs are met

• Handle any issues which arise without disruption of clinic flow

• Completed all end of month reports

• Awarded Employee of the Month for commitment to going above and beyond the call of duty on a regular

basis

Verizon Wireless

3305 Forest Drive, Suite 330

Columbia, SC 29209

Customer Service Representative December 2005-June 2007

• Received incoming calls to answer questions regarding status of accounts and attend to problems or

complaints from customers

• Follow up and communicate with specific departments for escalation and resolution of more complex

problems

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise,

refunding money, and adjusting bills

• Contributed to an 8% sales increase in 2006 by improving lead-generation and sales tracking techniques

• Successfully diffuse volatile customer situations, one that resulted in the retention of $1M in business and a

personal letter of commendation to the president of Verizon

Canadian Imperial Bank of Commerce

2424 Paces Ferry Road

Atlanta, GA 39424

Associate/Financial Control June 1998-November 2005

• Managed all aspects of billing. A/R and A/P general ledger posting and payroll processing

• Clerical duties included filing, answering phones, typing proposals and memos for 3 managers

• Coordinated weekly meetings for 3 managers

• Decreased office expenditures 15% by implementing needed controls in stock/supplies and standardizing

ordering procedures

• Created automated daily stats report that reduced inaccuracies and provided management with an important

decision making tool

Education

• Pursuing Master’s Degree In Healthcare Management

Expected graduation date May 2014

• Bachelor’s Degree in Business Administration concentration in Healthcare Management: Graduated

September 2012

• Associate Degree in Medical Billing and Coding: Graduated July 2010

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