Customer Service Representative

ARLONTRA MCGARNETT

*** * ********** **** • Murfreesboro, TN 37130 • 404-***-**** • **********@*****.***

CUSTOMER SERVICE PROFESSIONAL

Multidisciplined professional with extensive administrative, technical and quality control skills. Experience in a variety

of business sectors and operations. More than three years of experience in the customer service industry. Demonstrated

ability to acquire technical knowledge and skills rapidly. Thrive in dynamic environments requiring focused decision-

making, strong business acumen, and solid communication skills. Core competencies:

• •

Dependable & Team Player Advanced MS Office User

• •

Advanced Citrix User Adept in Customer Service

• Strong Organizational skills

PROFESSIONAL EXPERIENCE

United Virtual Services – Springfield, TN 2011- Present

Customer Service Representative

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account

questions, billing, cancelations, and other queries.

• Resolve customer complaints via phone, email, mail, or social media.

• Use telephones to reach out to customers and verify account information.

• Greet customers warmly and ascertain problem or reason for calling.

• Cancel or upgrade accounts.

• Assist with placement of orders, refunds, or exchanges.

• Advise on company information.

• Take payment information and other pertinent information such as addresses and phone numbers.

• Place or cancel orders.

• Act as the company gatekeeper.

• Attempt to persuade customer to reconsider cancellation.

• Sell products and services.

• Utilize computer technology to handle high call volumes.

• Work with customer service manager to ensure proper customer service is being delivered.

• Close out or open call records.

• Read from scripts.

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Miracle Janitorial Service – Springfield, TN 2009-2011

Janitor

Responsible for performing all-purpose cleaning and preservation of assigned area inside a particular building.

• Proven ability to work well under minimal supervision.

• Detailed oriented with expected initiative

• Professional conduct, customer service oriented and strong team player

• Proven ability to work well under minimal supervision

• Outstanding organizational and communication skills

• Clean building floors by sweeping, mopping, scrubbing, or vacuuming them.

• Gather and empty trash.

• Service, clean, and supply restrooms.

• Clean and polish furniture and fixtures.

• Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.

• Dust furniture, walls, machines, and equipment.

EDUCATION & PROFESSIONAL DEVELOPMENT

Keystone High School Bloomsburg, PA 2008-2011

TECHNICAL SKILLS

Proficient in Citrix, Microsoft Word, Excel, Outlook, PowerPoint, WordPerfect, Oracle, Access & Adobe

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