Ciera Charles

**** ***** **** ******

Harrisburg, Pa. 17103

accfo5@r.postjobfree.com

Phone: 717-***-****

Experience:

Clark Resources: Customer Service Representative

September 2013- Present

. Engaging with health insurance provider UMPC FOR YOU to schedule

dental appointments for their member

. Basic outbound calls procedures

. Data entry with excel

. Assuring members they will receive the best customer service

. Accessing Department of Welfare POSTNET system

Richard E. Williams Inc: Secretary

November 2007 - March 2013

. Answering multiple telephone lines

. Arranging meeting between landlord and tenants

. Daily use of computer

. Data Entry

. Organize incoming and outgoing mail

. Typed late notices to tenants

. Use of fax machine, copier, and printer.

. Professional use of Microsoft Word Power Point Publisher and Excel

Macy's: Sale's Associate

October 2010 - February 2011

. Daily use of cash register

. Interacting with customers

. Meeting regularly goals

. Assisting customers with knowledge of product

National Recovery Agency: Debt Collector

August 2011- May 2012

. Balancing Inbounding /Outbounding calls

. Accessing Avaya system

. Attempting to collect past due collections from debtor

. Operate Hera computer system

. Data Entry

Education:

HACC GED Program

Harrisburg Pa

September 2009 - November2009

University of Phoenix

Harrisburg Pa.

Associates of Arts

August 2012 - March 2013

Skills:

Dementia & Alzheimer's Training

August 2012- October 2012

. Have an understanding of dementia.

. Identify common causes of aggressive, repetitive and depressed

behaviors in older adults.

. Having sensitivity & respect for the dementia client

. Understanding the Seven Stages of Death

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