Technician Support

[pic] Pedro Julio Nova Bautista

Mobile: +**.333-***-****

Italy, Rome

Nationality: Spanish

accfm2@r.postjobfree.com

[pic]

IT System Administration more than 8 years experience. Proven ability to

quiclky understand the clients and establish creative and fast solutions.

High experience performing complex projects.

Education And Training

Universidad Dominicana O&M - Dominican Republic. 1997-2000

Systems engineer

Professional Certificates

VMWare Certified Professional (VCP) on Virtual Infrastructure 3

VMWare Certified Professional (VCP) on Virtual Infrastructure 4

VMware Presales on P2V acceleration accredited.

VMware Technical Sales Professional (VTSP) 4

Vmware View 4.6 (Design, installation, administration)

Vmware View 5.0 (Design, installation, administration).

VMware Technical Sales Professional (VTSP) 5

ITIL Foundations V3 & V2

Microsoft Certified Systems Administrator

Microsoft Windows Server 2008 (Installation, Configuration, Administration)

Languages

Spanish: Native - English: Fluent - Italian: High

Technical Skills

Operating Systems: Windows Servers (2003, 2008, 2012)/ Linux [RHEL, Suse,

Debian]/Unix [Solaris, HP-UX, AIX], VMware (ESX 3.x, ESXi 4.x, ESXi5.x)

Networking: VPN-Remote Access and Printing, LAN-WAN, TCP/IP, Switches,

routers, VLAN, vSwitch.

Hardware: PCs, Laptops, Servers, Racks, Peripherals.

Applications: VMware (vCenter, vSphere Client, VMware View, Storage,

Converter, Power CLI, VDR, vCloud ), MS-Office, Antivirus Software, Lotus

Smart Suite, Remedy, HP Products [HP Radia Management, HP OVO, HP Service

Desk Admin]. Business Objects 6.5, WebSphere, CICS, Open Source, Websphere

Message Broker, IBM Tivoli, IBM AIX, RHEL, Windows Servers, zabbix, nagios,

cacti (open source monitoring systems). NetApp, IBM, N-Series, Nexenta, HP-

3PAR, Compellent.

Professional Experience

. Gied Consultant Company[Nov.2012-Currently)

Position: Storage and VMware Administrator

Place: Bologna, Italy

Client: YOOXGROUP

Main activities and responsibilities: Upgrade the Yoox Infrastructure

to VMware 5.1/5.5 (ESXi, vCenter]. Storage and backup Support (EMC,

Netapp, TSM, VDR), Network Support (VPN, Cisco, F5) Windows and Linux

Servers administration tasks. VMware Administration tasks (Scripting

(Powercli, powershell), P2V, V2P, Migrations, design, support). New

projects architect and backup (Veeam, EMC Networker).

Other responsabilities:

. To ensure the availability of storage and virtualization

services

o To report on key performance indicators for storage and

virtualization platforms (performance, availability,

capacity utilization)

o To implement modifications through change management

o To identify and propose solutions for structural problems

o To support the Solutions consultant in devising solutions

in line with customer wishes

o To introduce new technologies, insights and developments to

LeaseWeb

o To manage a team of storage & virtualization engineers

. Spanish Defence Ministry [Feb. 2011- Oct. 2012)

Position: Storage and VMware Administrator

Place: Madrid - Spain

Main activities and responsibilities: Design, Installation, testing,

support of new virtual infrastructures. ESX servers upgrades, vMotion,

Storage, Networking. Register server HBAs to an EMC Clariion Storage

Systems, Netapp system, Zoning, Mirroring. P2V and V2P, VMware

Deployments (VMware View 4.6, 5.0), VMware Data Recovery, migrations.

MS Windows Server (Windows 2003, Windows 2008, Windows 2012)

Red Hat (v5, v6)

SuSE skills (Opensuse, slackware, suse enterprise server) Active

Directory skills, especially 2008 r2

MS SQL Server (No administration skills, only installation,

deployment)

ESX 3.5 and 4.0 and 5.0, 5.1 (installation, administration, upgrade,

support) and other vmware products.

More responsabilities:

Assess, design, build and support Virtual Infrastructures (VI)

including server and storage platforms

Assess, design, build and support Virtual Desktop Infrastructures

(VDI)

Conduct research and provide all levels of support for issues

pertaining to client's VI

Develop, implement and maintain client documentation as it relates to

VI

Interact with vendor(s) for problem resolution

Other tasks as required

. Massimi Sistemi [Consultant Company] Jan. 2009 - Dic. 2010

Position: IT Senior

Place: Siena, Italy

Client: Novartis.

Main activities and responsibilities: Storage design on ESXi 4.x,

vCenter Server 4.x, vmware cluster creation and management (Resource

Pools, DRS, HA, vMotion). Managing ESXi 4.x hosts, servers, update

patchs. IBM Tivoli, Hitachi and Netapp Storage. MS Windows Server

(Windows 2003, Windows 2008, Windows 2012)

Red Hat (v5, v6)

SuSE skills (Opensuse, slackware, suse enterprise server) Active

Directory skills, especially 2008 r2

MS SQL Server (No administration skills, only installation,

deployment)

. Satec [Consultant Company June 2008 - Nov. 2009]

Position: IT Senior

Place: Madrid, Spain.

Clients: BBVA Bank, IBM Spain.

My core tasks consisted in:

VM Creations, vSwitch and vLan settings, ESX 4.x Installations,

template creations, alarms, migrations.

IBM AIX, RHEL, Windows Servers, zabbix, nagios, cacti (opensource

monitoring systems)

User support for HP Radia and Service Desk users

Active Directory and LDAP configuration

Networking support [TCP/IP configuration, wireless, vlan]

HP OVO administrator under hp-ux, windows 2003 standard edition

Cisco Router Installation and settings.

Main activities and responsibilities: Installation, Configuration and

Support for VMware (vCenter, ESX 3.x, 4.x, Converter) several companies.

Administration and support (ESX performance, Migration, Backup, Windows and

Linux Servers. LDAP, Active Directory, GPO, VMware vShield Design with

Trend Micro Deep Security). Active Directory skills, especially 2008 r2

MS SQL Server (No administration skills, only installation, deployment)

ESX 3.5 and 4.0 and 5.0, 5.1 (installation, administration, upgrade,

support) and other vmware products.

SAN technology, storage virtualisation, network segmentation

techniques, firewalled environments. (Veeam Backup, F5, firewalls, NAS,

SAN). Experience with Websphere Message Broker with IBM tivoli.

. At Systems [Consultant Company May 2007- April 2008]

Position: Senior Technician

Place: Madrid, Spain.

Client: Technician Support, HP Spain, Vodafone

My core tasks consisted in:.

Checking Filesystems for Unix systems.

Making monthly and diary reports and send them to the final client

Opening and Closing Tickets (Remedy and Service Desk Software)

Networking (HP-OVO)

Control-m Jobs. (Technical Support); Familiarity with designing

solutions based on HP blade server technology (HP architecture design

and support, troubleshooting, installations.)

Main activities and responsibilities: Operating Systems Support in

many clients. AIX, HP-UX, Solaris and Wintel Systems (Windows 2003

Standard Edition) and Windows XP Professional. Ibm tivoli backup, EMC

Networker, NetApp, HP-3PAR.

. Roche Pharma [Contractor] [Jan. 2005 - Feb. 2007]

Position: Team Leader HP Operator of systems and SD Support.

Place: Madrid, Spain and Basilea - Switzerland.

My core tasks consisted in:

Upload data to Service Desk

Checking status of all SD agents.

Testing ODBC Oracle Connection

Making monthly and diary reports and send them to the European

Manager .

Opening and Closing tickets by phone, email and VPN.

Backup administration Schedule only for SD groups.

Main activities and responsibilities: HP Service Desk Support.

Creation and maintenance of Backups. Creation of monthly and diary

accounting reports. Installation and Supporting for Service Desk

users. Familiarity with designing solutions based on HP blade server

technology (HP architecture design and support, troubleshooting,

installations.)

. Free Electronic [Madrid, Spain. Feb. 2003 - Nov. 2004]

Position: Technician Support

My core tasks consisted in:

Ticketing issues (Remedy). Resolving technician problems by mail and

phone (Spanish and English)

Technician support for Windows users (PC Installations, Upgrading,

Patching). Making monthly and diary reports and send them to the

European Manager.

VPN Conections

Main activities and responsibilities: Technician support for Windows

XP Users, Printers, Laptops, LCDs.

. Uni n Fenosa [Santo Domingo, Dominican Republic, Sep. 2000 - Oct.

2002]

Position: System Operator

My core tasks consisted in:

Direct reporting every day, Veritas Monitoring backups, VPN

Connections.

Main activities and responsibilities: 24*7 support of Windows NT

Server and HP-UX servers. [pic][pic][pic]

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